BMW of Monrovia
Today 9:00 AM - 8:00 PM
Customer Reviews of BMW of Monrovia
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Service
by BMWfans on 10/11/2024Great service always & finished early
The following reviews are more than two years old. They are not included in the overall rating.
91 service reviews
Recall service on 2008 BMW 328i
by Natarayki on 05/03/2021Online appointment is so simple and convenient. Excellent service and Eddy was very professional in making sure the services were completed on time and to my satisfaction. Clean and neat facility.Vehicle Maintenance service
by Stiffler on 03/22/2021BMW of Monrovia service department provides outstanding service, they are friendly, helpful and experienced. Thank you for the excellence of service!Car servise
by SG-FJhulk on 03/08/2021updated 03/15/2021My Experience was very pleasant. Great service. It was fast and safe. Everything is very convenient. Super happy with my service adviser. He did a great job. Very friendly and knowledgeable advisor.Great Customer service by Eddy Arvanitopoulos and Team.
by Alex G. on 03/10/2021I really appreciated all the updates and prompt follow ups. Going the extra mile when finding answer and solutions to concerns. Eddy is in a class of his own, BMW is very lucky to have him and we appreciate BMW.Very good service
by Sofia Zhang on 03/01/2021updated 03/08/2021I came to get my car after the inspection. The person who met me there was friendly, patience and professional.service
by screenname on 01/25/2021Matt who helped me was again a class act. I prefer to deal with him anytime I have service issues.Fair
by Jooohnny on 01/18/2021work was completed - quotes were expensive - trash left in car upon pick upgreat service
by M2fastdrive on 01/13/2021super clean, efficient, safeGreat Service
by Lawdogchica on 12/31/2020updated 01/06/2021Had a great experience today with the service department. Eddie was great. Fast, friendly professional and thorough.Car service
by Artemio G. on 01/05/2021Very satisfied with how friendly the workers were with what I needed.Great Service!
by Stephanie on 12/06/2020First time getting service for my new BMW and I had great service and was kept up to date about the car's ready time through out. I will definitely be coming back for my next service!Standard routine service at BMW Monrovia
by JTHoChan on 11/20/2020In at 11am, out by 3pm. Process was easy and simple.Maintenance
by Alessandro on 11/05/2020Great attention to details and excellent customer service.Engine oil
by Daniela on 11/02/2020Did not get a car wash, need to bring personnel backService
by JA2018m2 on 10/12/2020Worst service yet. Did not wash car as usual .. Second M car from this dealership would not warranty my exhaust remote they "installed "as I was told I spilled something in it ...NOTE IT SITS IN CUP HOLDER AS FROM FACTORY... $480 NO… THANKS- will write a bad yelp review as this my 3 m car total and service here as gone down hill.Ja2018m2, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 627-5361 when you have a chance. Thank you, and we look forward to hearing from you.
Very niece experience.
by Dadotwotoo on 09/29/2020I was very pleased with my repairs done on my 2001 330CI. Jaime Avila is always very professional and curious. Highly recommend this dealership for service.Service
by Richtaf on 08/19/2020Professional work place grate customer careRichtaf, thank you so much for your high rating!
BMW Monrovia - Service Dept.
by Nicole Adams on 08/17/2020Matt Clark never disappoints. He’s always kind and courteous. He not only cares about my vehicle , he took the time to ask how I was doing. A1 Service!Nicole Adams, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Monrovia!
Oil Change
by Patrick on 08/09/2020It took about 15 or 20 minutes before my service advisor called me to his desk. Once there things were handled quickly and efficiently. I was shuttled to work and when my car was ready I was shuttled back to the dealer. Pretty smooth I’d… say...Patrick, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Good follow up
by Isaacliao on 08/01/2020Great service and help to answer all the questions about the car.Isaacliao, thank you so much for your high rating!
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hi, we are so pleased you enjoyed your visit to BMW of Monrovia!
by Najya Howze on 10/14/2024