Audi of Downtown LA
Customer Reviews of Audi of Downtown LA
Review type:
Best Car Salesman
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by Kevin on 08/06/2019Freddi was very thorough made sure everything was attended to a customer service champion from the beginning to the end of the process Thanks FreddiThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Audi of Downtown L.A. Team
Audi of Downtown LA is the BEST
by Kimberly on 07/30/2019updated 08/05/2019This was the smoothest car buying experience I have ever had. Michael MacRae truly took care of me. No lies, no broken promises, no games. I am beyond happy!We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Audi of Downtown L.A. Team
45,000 service
by Kevin on 07/30/2019updated 08/05/2019Fredi, the tech specialist was thorough and helpful and the entire things went according to schedule which was great.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Audi of Downtown L.A. Team
The place to go!
by Derek on 08/03/2019Phil, Armen and the entire team at Audi DTLA made my experience seamless and enjoyable.Derek, congratulations on your new purchase! It's wonderful to know you feel confident in your decision to choose Audi of Downtown LA as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Best, The Audi of Downtown L.A. Team
2019 Audi Q5 Premium Plus - My Dream Car!!!
by SK on 08/02/2019Phil Kang made the toughest part of getting a new car - negotiating the price - a smooth and easy process. He was up-front and honest regarding available discounts and was able to give me the best offer to meet my budget.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Audi of Downtown L.A. Team
Excellent
by Leia on 08/02/2019Preston jiminez was readily consistently available and helpfulThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Audi of Downtown L.A. Team
Recall servicing
by LeRoy on 07/27/2019updated 08/02/2019I appreciate the use of text and emails to keep me in the loop with the time on how the service is progressingThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Audi of Downtown L.A. Team
2018 SQ5 service
by Andy on 07/27/2019updated 08/02/2019my rep was great, very informative on timing and arranging a ride for me, from and back to the dealership. I am new to LA and he was terrific. I will be back.Andy, we appreciate your kind words about our service team. Thank you for choosing Audi of Downtown LA for your vehicle needs. Best, The Audi of Downtown L.A. Team
Great Job!
by Charles on 07/26/2019updated 08/02/2019My service rep was great! He always kept me informed of the progress and the cost of my repairIt is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, The Audi of Downtown L.A. Team
service advisor
by Denyse on 07/26/2019updated 08/02/2019your staff is very helpful and niceThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Audi of Downtown L.A. Team
Always a great experience
by ADebert on 08/01/2019Fast service, great communication. Love the video reviews of what is being done to my vehicle.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Audi of Downtown L.A. Team
Incredible Experience
by Charles on 08/01/2019Having shopped around at several dealerships for our vehicle, I can say without hesitation that Audi DTLA was our best experience. Our sales person, Luka, was incredible. It’s rare you will find a sales person who makes the car-buying… experience fun. Luka not only did that, but he also helped us select the vehicle that was perfect for us. I can’t speak any more highly of Luka and wish every dealership had such an amazing sales representative.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, The Audi of Downtown L.A. Team
Always Great Service from Jorge
by Ody on 08/01/2019I appreciate the superior communication of my service advisor Jorge. Thank you!Ody, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Audi of Downtown LA! If there is anything else we can do for you, please feel free to give us a call. Best, The Audi of Downtown L.A. Team
Dealership Review
by James on 07/29/2019Your dealership offers the BEST and HIGHEST level of professional, honest, courteous, and quality service. I gladly travel to service my cars at your dealership! I will only have my cars serviced with you!Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Audi of Downtown L.A. Team
Service
by Christine on 07/28/2019The friendliness and professionalism.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Audi of Downtown L.A. Team
Great first hybrid purchase!
by Jennifer on 07/28/2019Victor was so wonderful. From the moment I walked into the dealership he made me feel like I was meant to be there. I was only coming in to test drive the A3 etron and his charm & humor made me feel at ease enough to feel comfortable to… move ahead with purchasing. I also enjoyed the coffee machine! Overall, it was a really wonderful experience.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, The Audi of Downtown L.A. Team
Thank you!
by X on 07/27/2019Personable, efficient and very attentive to details.We appreciate the kind words. We look forward to seeing you again in the future! Best, The Audi of Downtown L.A. Team
Services
by David on 07/26/2019Audi Downtown's staffs very kind and professionalnegligent
by kirill_b on 11/14/2018This is mediocre Audi dealership. Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system while in fact that particular car didn't have one), they didn't discount a penny for their… mistake (said, the car is deeply discounted already, when in fact the price was just OK, not too high for the options and not too low either). I could've bought a similar or better car at another dealership, and I should've. Considering how many issues I had with the car, it should in fact have been priced 5 grand less, the cost of my time, frustration, nerves, countless rentals. The car was certified pre-owned and that's where all my troubles started. Right off the lot the car needed a replacement of the windshield, and there was also a rattling due to a loose panel. Thankfully, the dealership took care of these issues quickly and with no hesitation, thanks to Nicole Rabitzsch ("A" for trying hard to resolve all my concerns). But this was not the end. The car had a very distinct and very loud noise at certain speeds (50 and over 70 mph). The dealership tried to replace wheel bearings (which didn't help), and at the end they simply said: "This is normal road noise", which is code word for "we don't care, and there is nothing else we can do". Luis Soto, Business Manager of the dealership, took a road test with me (thank you for that) and also confirmed at the end: "This is normal road noise, your car is fine". I did not believe the noise was normal and was concerned for my safety, I did not want to have a major accident while driving on the highway at high speeds. I took the car to a different dealership, which confirmed that the gearbox is damaged and the car is not safe to drive. The negligence of this dealership is beyond my understanding. They might be OK to change your oil, but I would not trust this dealership to perform any more serious service than that. They caused me a lot of frustration and several hours of wasted time (driving back and forth to them, trying to convince them to listen to me). Very negative experience. One of my friends said, "this dealership is a disgrace to Audi brand", and I agree with him. Final grade: "D".Best customer service EVER!
by Cucsmom on 03/29/2018I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, kchieng@dtlamotors.com late in the evening about a certified used car online. He responded quickly and… quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me. My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive. Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi. Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains. All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!Excellent dealers to work with
by SonicBoon on 03/10/2018I had been working with Taylor Ngo and Kit Chieng for last few months as I was deciding between the S4 and S5 Sportback. Given how indecisive I am, I have to applaud both of them for being very candid about my options with thorough… discussion and follow-up that never got obnoxious (unlike a few other dealers I dealt with!). Really good guys that definitely offered a damn good bargain on the S4. I hope to be going back to them soon for S6 when it drops!
Thank you, Eric, for your wonderful feedback! We truly appreciate your kind words about Eric and are thrilled to hear about your positive experiences at Audi Downtown LA. Our team strives to provide exceptional service, and it's fantastic to know that Eric has made such a lasting impression on you. We look forward to assisting you again in the future and hope to see you soon! Sincerely, The Team at Audi Downtown LA
by Audi Downtown LA on 08/01/2024