Audi of Downtown LA

Today 8:30 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
9:30 AM - 8:00 PM
Monday
8:30 AM - 9:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
8:30 AM - 9:00 PM
Saturday
8:30 AM - 9:00 PM

Customer Reviews of Audi of Downtown LA

5.0
Overall Rating
(233)
Recommend: Yes (233) No (0)
Write a review: Sales | Service
sales Rating

Alan

by Teresa on 03/28/2021

VIP TREATMENT sales man was so dedicated and knowledgeable

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

255 Reviews
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sales Rating

Alan

by Teresa on 03/28/2021

VIP TREATMENT sales man was so dedicated and knowledgeable

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Easy, Fast, Done

by Emanuel on 03/24/2021

Super easy online scheduling and great service advisors.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Service

by HB on 03/21/2021

Our salesman Amir Khoury keeps us coming back this is our 4th purchase with him! Truly an asset to your company

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Easy and smooth.

by Robert on 03/21/2021

I never felt any pressure to buy a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

E-tron leads the way!

by Erroll on 03/20/2021

My 2019 is my 4th Audi and I love it. Service was only prompted by timed requests. The service has always been courteous and professional and I receive text message updates during the process. Home pickup and delivery of my car. No regrets.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

35 thousand mile service

by Yvette on 03/16/2021

I especially appreciate the great assistance I received from service attendant Fredi Urieta . It was my first time into the Audi dealership, after purchasing my vehicle from another dealership a year ago. From the first time that I called and Freddie answered the phone I was completely comfortable even over the phone. When I went in he came to me in a reasonable time because he was finishing up with another customer. His pleasant demeanor, excellence of knowledge concerning my A3, and efficiency of giving me information on how long it would be, and letting me know about my service warranty that I could take advantage of that I wasn’t even aware that it was there . I also appreciate the emails and the text that I received during the time my car was being serviced, which Fredi informed me would be taking place and it was exactly how he said it. So from beginning to the end of my visit to downtown LA Audi I was extremely satisfied, and will recommending others to come there. I look forward to my next service visit and will always ask for Fredi.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Helpful

by Mentru on 03/15/2021

Staff was information, supportive, and flexible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Easy and Straightforward Buying Experience

by Adam on 03/14/2021

Very professional, low key sales team. They made the experience easy, enjoyable and had everything ready when I arrived (from the initial test drive to follow-up drives to delivery). Recommend Alan Chang highly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Customer Service

by Alexis on 03/12/2021

The friendly, courteous, experienced staff as well as the fast service and cleanliness of the dealership

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Used vehicle purchase

by Albert on 03/11/2021

All of your Staff i dealt with were very professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Service

by Marshell on 03/11/2021

Valentine is always friendly, polite, explains what the service will provide, answer any question's or concerns that I may have. He's a delight!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The Best Car Buying Experience of My Life

by David on 03/10/2021

Everyone was extremely knowledgeable about the vehicles and there was no feeling of being "sold"

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Experience

by Kevin on 02/22/2021

Sam and West are great sales and finance guys, respectively, and made the process fast and easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

The best dealer

by Nranhat on 02/17/2021

Honest and friendly

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Total On-Line Buying works when a car that you really want comes available!

by Gary on 02/11/2021

I bought our new car on-line in Los Angeles while living in Texas. The price was fair & right on the money, the on-line buying experience and dealership follow up from the whole sales team was FANTASTIC. I wouldn’t hesitate to buy on-line from Audi Downtown LA from any other state in the US.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Leased a new Audi A3 2020

by Michelle on 02/08/2021

Roger Chammas, the general manager, was very helpful and worked with me over the phone for a new lease deal and the return of my current A3 for a new 2020 A3. Walter was great helping out with the paperwork and getting the car prepped. A very easy process to return my car and get a good deal on a new lease. Thanks!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Great customer service.

by Chloe on 02/06/2021

Valentin was really wonderful. He was patient and took the time to explain what was going on with the car. It was nice to get such focused, informed attention.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The BEST experience

by Monique on 02/05/2021

Customer service was fantastic. Communication was great and the entire process from beginning to end was absolutely seamless. You have a great team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

New Car Purchase

by Ron on 02/03/2021

Excellent, fast and efficient service. Test drove and bought new vehicle out the door in under 2 hours.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Satisfactory

by Jun on 01/26/2021

Close follow up informing the progress on repair & providing ride solution to/from home

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great and easy experience.

by Edward on 01/26/2021

Solomon and Jack took their time with me, worked with me to find the best deal that I could afford. Great communication, patient and courteous to the end.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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