Audi of Downtown LA
Customer Reviews of Audi of Downtown LA
Review type:
Best Car Salesman
Mrs
by Nancy on 08/22/2019updated 08/29/2019Customer service was excellent! My service consultant Fredi Urieta is exceptional in every way. Super helpful and always in contact with me about my car.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Audi of Downtown L.A. Team
Excellent Customer Service
by Cooper on 08/28/2019Excellent and courteous customer service. Valentine Rautescu is my service representative and he is always very professional, friendly and thorough. All representatives I encounter from check in to check out are kind and pleasant.Hi, and thanks for the great feedback! We're very happy that Valentine was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, The Audi of Downtown L.A. Team
Seamless Organization
by Amelia on 08/21/2019updated 08/28/2019Very busy dealership and all departments work together to make sure clients are greeted, cars are checked in, updates on service are delivered, and they get you out of there as soon as possible.Amelia, thank you for the feedback! We are happy to hear about your positive experience at Audi of Downtown LA, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, The Audi of Downtown L.A. Team
Audi Service
by Kyle on 08/21/2019updated 08/28/2019Very quick service with detailed explanation of optionsWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Audi of Downtown L.A. Team
Love Audi DTLA!
by Shelley on 08/27/2019Staff very friendly, service quick, comfortable waiting area.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Audi of Downtown L.A. Team
Great Service!
by Jesse on 08/27/2019Friendly staff, answered all questionsWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Audi of Downtown L.A. Team
My recent service visit was great!
by Moya on 08/24/2019I bought my Q3 from this dealership 4 months ago. I needed to bring my car in because my navigation monitor was not showing any text and my dashboard was in another language. I called and spoke with someone (I think Ed?) and he scheduled… for me to come in. When I arrived Valentine greeted me. Valentine had helped me in the past with my last Audi and was very nice so I was glad to see him. Valentine immediately checked me in and then offered to get me a ride to work. Throughout the day I got text updates from him and when my car was ready he sent an Uber to come pick me up and bring me back to the dealership. My car was fixed so obviously I was happy but Valentine really made my visit stress free. I get anxiety going to dealerships because I worry I’m going to get pushed into buying something or not helped. I didn’t feel like that at all during my visit. Valentine had helped me in the past and I think he is the star at your dealership. Very nice, professional, and has clear concise communication. He makes me glad that I stayed with Audi! I also like the video the service team sent me of how my car was doing.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, The Audi of Downtown L.A. Team
Downtown LA Audi
by David on 08/23/2019Great experience! Very professional! Real experts!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Audi of Downtown L.A. Team
Valentine is the best!
by Miquela on 08/23/2019Valentine is extremely helpful and accommodating every single time I go to the DTLA Audi. He works efficiently to get me in and out quickly and I greatly appreciate that. It's great knowing I have someone at the dealership I can count on… and go to whenever I have an issue with my car.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Audi of Downtown L.A. Team
Audi Allroad Inspection
by Terry on 08/23/2019Eddie was very polite. The service was very fast and professional.Thank you for taking the time to write this review. We are pleased to hear that Eddie was able to provide an efficient and overall positive experience. Best, The Audi of Downtown L.A. Team
Customer service
by Luis on 08/21/2019Customer service and everything so precise, they fixed my car so quick and they knew exactly what to doThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Audi of Downtown L.A. Team
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by Kivanc on 08/14/2019updated 08/21/2019it was a fast service.Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Best, The Audi of Downtown L.A. Team
Red Carpet Treatment
by Hank on 08/13/2019updated 08/20/2019Professional courteous top notch service! Thank you ValThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Audi of Downtown L.A. Team
awesome service
by Miguel on 08/16/2019Eddie was awesome! He went above and beyond!Took care of me and my car!
by Barbara on 08/13/2019Lots of communication. Getting me to your dealership to pickup my car by Uber was excellent.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, The Audi of Downtown L.A. Team
Thank you!
by Maria on 08/12/2019Quick, efficient service. I really like the video you send from the mechanic while inspecting my car. I immediately text my coworker who also drives an Audi to recommend your dealership.We really appreciate your feedback, Maria. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, The Audi of Downtown L.A. Team
Excellent customer service
by Glenda on 08/11/2019The service was outstanding! The Salesman Amir Khoury assisted me the 1st time I leased a vehicle; very friendly, knowledgeable and answered all my questions thoroughly which is why when my lease was up I did not hesitate to seek Amir's… assistance!....So happy to say he did not disappoint ! I received the same courtesy.... as I did 3 years ago! Thank youThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Audi of Downtown L.A. Team
first time visit
by Ross on 08/09/2019Good listening, responding to questions is a very professional way.Thank you for the great review, Ross. Please come visit us if you need anything else, be it service or sales. Best, The Audi of Downtown L.A. Team
Quick in quick out
by Leslie on 08/02/2019updated 08/09/2019Quick in quick outWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Audi of Downtown L.A. Team
Great service
by Jin on 08/07/2019Fredi was very friendly and helpful. Kept me updated the status of my car by textWe appreciate the kind words, Jin. We look forward to seeing you again in the future! Best, The Audi of Downtown L.A. Team
Excellent
by Christopher on 08/01/2019updated 08/07/2019Easy in and out Friendly service Clear and constant communicationWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Audi of Downtown L.A. Team
Thank you, Eric, for your wonderful feedback! We truly appreciate your kind words about Eric and are thrilled to hear about your positive experiences at Audi Downtown LA. Our team strives to provide exceptional service, and it's fantastic to know that Eric has made such a lasting impression on you. We look forward to assisting you again in the future and hope to see you soon! Sincerely, The Team at Audi Downtown LA
by Audi Downtown LA on 08/01/2024