Airport Marina Honda
Customer Reviews of Airport Marina Honda
Review type:
Honda Insight
by Elizabeth on 02/20/2019updated 02/27/2019The sales person knew about the features of the different models and gave me good instructions about using my new vehicle's various features.Amazing
by Eric on 02/26/2019Great, Friendly, quickEric, thank you for stopping by to leave this incredible review. Our staff prides itself on providing fast, friendly, and efficient service to every customer that comes to our dealership. We are happy to see that your visit reflects these values. Give us a call if you have any further questions! Best regards, Airport Marina Honda Team
Comfortable and relaxed purchase environment
by Jeffrey on 02/25/2019The open honest discussion about the vehicles qualities, and the time given to converse with my spouse about the decision to lease this car.Thank you so much for taking the time to share your feedback with us, Jeffrey. Our team is dedicated to providing a welcoming and comfortable car buying experience to each and every customer that enters our dealership. Please feel free to contact us or stop by for a visit if you need any assistance. Best regards, Airport Marina Honda Team
Honda White 2019 Insight LX Hybrid
by Lucais on 02/26/2019I appreciated the expertise of the salesmen, along with the way they approached and talked to me. I didn't feel pressured with them, and I felt like they were genuinely listening to my needs.Congratulations on your new white Honda 2019 Insight LX Hybrid! Thank you for taking the time to write about your experience. It's great to know our sales team was able to provide you with a pressure-free and knowledgeable car buying experience. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Airport Marina Honda Team
James Tanner was great!!
by Lou on 02/24/2019James Tanner was great!! It was a somewhat stressful situation that put me in the market for a new car and James did everything in his power to make it a great car buying experience.Lou, thank you and congratulations on your purchase! James is a valuable member of our team and he will be grateful to read the nice comments you left him. If there is anything more that we can do please come back and see us again. Take care! Regards, Airport Marina Honda Team
Smooth, easy and friendly!
by Jose on 02/24/2019Both Angel Miranda and his manager (I forgot his name) were very friendly, easy going and pressure free! Which is always good in a sales experience. They both wanted us (my wife and I) to feel comfortable. Which is not often the vibe in a… dealership since everyone is trying to make a sale to complete their quota. I truly appreciated the smooth transaction of my lease.Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Regards, Airport Marina Honda Team
In With The Old Out With The New
by Lindsey on 02/24/2019The continuous care and professionalism during my visit was extremely impressive. I felt comfortable and taken care of throughout my entire experience. I simply rolled out of bed to go get my 2006 Honda Odyssey fixed, not knowing that I… would return home with a brand new 2019 Honda HR-V. My salesman, Robert Williams showed great concern for my specific situation and showed attention to detail. He had an answer for every single one of my questions and broke down the terms of my lease in a way I could understand. Throughout my whole experience with him, he was personable, warm and easy to talk to. Whatever nerves I had, he eased them. Whatever doubts I had, he removed them. He made the leasing process 100x easier and was the ultimate reason I proceeded with my deal. It's hard to find people in customer service that truly have your best interest at heart. At no point did I feel like I was being taken advantage of, lied to or misled by Robert or anyone else at the Airport Marina Honda dealership. From the people holding the door open for me to the people at the front desk, the entire staff is kind, gracious and eager to help.Thank you for writing about your visit with us, and congratulations on your new 2019 Honda HR-V! Robert is an asset to Airport Marina Honda, and it is encouraging to hear he impressed you by delivering our trademark service. Please let us know if there's anything else we can do for you. Have a great day! Regards, Airport Marina Honda Team
RDK_2_15_19
by Ryan on 02/21/2019Everyone was incredibly courteous and helpful.We appreciate the kind words, Ryan. We look forward to seeing you again in the future! Regards, Airport Marina Honda Team
Great Internet Car Buying experience.
by Richard on 02/20/2019Internet sales folks were very good at their jobs. Very Knowledgeable and helpful. Special shout our to Fidel and AnthonyThanks for taking the time to leave this feedback, Richard! Take care. Sincerely, The Airport Marina Honda Team
_Deaire37
by _Deaire37 on 02/20/2019Rod Gomes Senior Sales Consultant was very helpful to me. He helped to to find and purchase a car that was affordable and economical for my driving needs.We appreciate you taking the time to leave this feedback. If we can do anything else for you, just let us know! Sincerely, The Airport Marina Honda Team
Excellent Service
by Vicky on 02/20/2019the speed and efficiency of the service. I appreciate my sales representative Lorenzo's knowledge and personality. We were very direct with him on what we were coming for and he was very quick to show us what we wanted to see and got our… process and paperwork started quickly.Vicky, your business and kind review are greatly appreciated! Come back to see us again sometime! Sincerely, The Airport Marina Honda Team
Airport Marina - Buying a Civic
by Jialin on 02/20/2019Sales consultant was very helpful and accommodating - wasn’t as forceful or aggressive as previous consultants I had talked with.Thanks, it's great to hear you feel that way. Take care until next time! Sincerely, The Airport Marina Honda Team
Honda HRV purchase
by Judith on 02/20/2019I appreciated Daniel Cress’s customer service skills. He was attentive, smart and knowledgeable about the vehicle we purchased.Judith, it's great to hear you had a solid experience with Daniel. Enjoy your new HR-V! Sincerely, The Airport Marina Honda Team
Airport Marina Honda
by Sherann on 02/20/2019Best salesman ever Lorenzo at Airport Marina Honda, very friendly, experienced with the Honda Accord features.Thank you, that means a lot! Take care until next time. Sincerely, The Airport Marina Honda Team
A Very Good Experience
by Dale on 02/20/2019Lorenzo greeted us at the door. From that point to listening to us, telling us about each model, the test drive, answering more questions, & being there while we negotiated the deal with Raphael, Lorenzo was knowledgeable, professional, &… kind. He is a real asset to your organization.Thanks so much for taking the time to leave this feedback, Dale! Sincerely, The Airport Marina Honda Team
An enjoyable experience...
by Ryan on 02/20/2019I enjoyed the comfortable atmosphere provided by the salesman. I also appreciated that there was no pressure to do anything we did not want to.Thanks, Ryan! It's great to know you're so satisfied with your visit. Sincerely, The Airport Marina Honda Team
Great Experience (first time car buyer)
by lturner310 on 04/14/2018Mike Acosta helped me find exactly what I was looking for. He was not pushy and was very helpful. He explained everything thoroughly and was very accommodating. The place was totally clean and the sales people were all cool. When we got… into the finance office (final step), I kind of got nervous but the guy was super straightforward, honest, and respectful. Totally pain free; fantastic all around experience. And, the car is totally awesome. I got a 2018 Accord LX (super basic model) but it's totally luxurious. I'm especially loving the Brake Hold feature in the stop-and-go traffic of LA. Also, spacious enough to fit three kids' booster seats in the back.Ease of buying a car
by erikosmile on 01/20/2015The best team is here at Airport Marina Honda. This is my third time to LEASE a car from Airport Marina Honda, so I am a loyal customer. This past weekend, I brought my car in for an oil change ( oil lamp went ON) was assigned to Lars… Gjerde who is a new employee here, but has worked for Honda for 39 years! Lars is very friendly, personable and professional. He quickly showed me what was going to be done, and I agreed to the amount and chose to wait. Ask for Lars Gjerde for your next service! I should add, I called and made an appointment, but showed up 30 mins prior to my TIME, but I was accommodated me immediately. During the oil change, I met Brian Twoomey, the manager and told him I would be coming in soon to look at the new 2015 Accords.I simply wanted to swap my 2012 for the 2015 with the same upgrades, for the same monthly payment. I called Brian within a few days and told him I would be coming in later that evening. Brian stayed late to meet me and had an Accord for me to test drive immediately. I only gave Brian a 2 hour notice! I met Mike Acosta who took care of me by showing me all the new features of the 2015 and the differences from 3 years ago, during my test drive. The finances were quickly done, and I am paying around the same monthly payments. They didn't have the Accord EX-L on the lot, so I was able to customize what I wanted. Brian Twoomey researched and found my car within minutes. Mike Acosta drove to a nearby dealer and brought my car, had it washed. What service! I didn't have to come back later in the week. I came in with my old 2012 and drove out with a brand new Accord! Meanwhile, I saw Alvin Benjamin, who helped me 3 years ago! He remembered me! I waved to him, as he was helping another customer. Overall, I truly feel like I am very special here with such VIP treatment. It is such a rarity when one is treated with such kindness by the entire staff. I do not understand the 1 star reviews. So here's what you need to do for a 5 star treatment! Call and make an appointment! Check out their website for specials [HTML removed] See Lars Gjerde for service Talk with Mike Acosta or Alvin Benjamin to buy or lease a car Talk with Brian Twoomey, the manager for an further assistance.Best PRICE & Best EXPERIENCE you must go to AIRPORT MARINA HONDA ....
by amy24 on 10/20/2008I recently purchased my new 2009 Honda Accord w/ navigation from Airport Marina Honda... First of all I LOVE MY CAR not only because its honda but you get your money worth when you purchase a honda... I sure did especially because I got a… deal at Airport Marina Honda they bought my trade in at the value I felt my old car was worth and gave me and excellent price on my new car... I couldnt refuse such a great deal I surely" landed a great deal at AIRPORT MARINA HONDA"...I was in and out of the dealer in less then 3 hours nothing like other dealership in which just waste your time and sales department is just friendly and so welcoming.... I am a recent graduate and you should definately check out the Honda College Graduate program.. My experience in purchaseing my new car was beyond my expectations!!! If your in search for good deal and a good car... AIRPORT MARINA HONDA will land you in a great deal too!!!!! from a very satisfied customerDeceptive sales practices
by tettes on 05/12/2008I bought a 2008 Honda Civic SI on May 3, 2008. There was an additional sticker in the window next to the list price of the car I purchased. This sticker read: "Dealer installed options: Premium audio system - $3,000". During the… negotiation process, I brought up the $3,000 stereo many times, saying I didn't want to pay $3,000 for that and let's try to get the price down. We finally agreed on a price, but now I realize there was no dealer installed stereo. The paperwork I signed after agreeing to the deal is not the same paperwork that was on the car. It does not indicate a dealer installed option. What is does indicate is a dealer MARKUP of $3,000. I am confident that the sticker I saw on the window was not the same sticker that I was asked to sign after the deal was agreed upon. I brought up the "$3,000" dealer-installed stereo multiple times in the negotiation process, but I was never corrected or told there wasn't one. I believe the dealer put the incorrect sticker in this car, realized their mistake during our negotiation and made sure I signed the correct sticker at the end of the process when I signed all of my paperwork. Once I realized the issue, I complained to everyone, including the GM. They listened to my complaint but refused to do anything about it. I will never shop there again, and I will do everything I can to let prospective customers know this is a very dishonest dealership.Do not shop here
by fsfrocknroll84 on 04/01/2008This dealership has been by far one of the worst shopping experiences of my life. I was lied to, ignored and laughed at over the course of three visits. Each time I came back was under false pretenses. The first problem began like… so... I went in wanting to buy a Honda Fit. After two hours of negotiating a BUY, we got the figures we both agreed upon, then they asked me, "Okay, are you ready to sign the LEASE?" The word "lease" had never exited my mouth since entering that dealership. I should have known then what I was in for. So we started negotiating a buy. We got to some slightly higher figures than I was hoping for, so I said I would look around. After looking around a bit and going to other dealerships, I realized that they had made me a decent offer. I went back in to take them up on the offer they made me, and all of a sudden, they can't do that offer anymore. They are now saying that it wasn't a real quote, and the offer was just what they were "hoping" to do for me. Another 2 hours go buy and I end up walking out again. Two days go by, then I recieve a text message AND voice mail saying they would price the car at $1000 down, 260/month for 66 months. Great deal, right? I called three times to confirm this offer and that the deal was ready to go, including tax, title, fees, etc. When I got there, they brought out the pencil and paper and started once again with the same offer that I turned down 2 days ago! Talk about a bait and switch. When I would not back down from the offer they sent me as a text message (which I showed to them), they seriously laughed at me. It was one gentleman in particular, I wish I could remember his name. Laughing at a customer after lying to them? Ridiculous. I have never been so fed up with a group of people in my life. If you are trying to avoid frustration and bad business practices, then stay away from Airport Marina Honda.
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Airport Marina Honda Team
by dealerreply on 04/11/2019