Customer Reviews of Porsche Irvine
Review type:
Total nightmare
by Shaima s on 01/30/2025My experience here was an absolute nightmare, filled with deception, unethical practices, and blatant dishonesty. From the beginning, Sales Representative Sophia repeatedly lied to me, convincing me to visit the dealership under false… pretenses, knowing full well the vehicle was not ready for delivery. After 10 days of unnecessary delays, I finally received the car—only to discover it had 17,705 miles instead of the advertised 10,800 miles. To make matters worse, the check engine light was on despite assurances that the car was in “excellent condition.” Everything they told me was a lie. The dealership’s incompetence also caused me financial harm. I was pre-approved for a loan, but because of their delays, my loan expired, forcing me to re-run my credit. This was completely avoidable had they been honest and efficient. The worst part? The manager, Eric, was the most unprofessional person I have ever dealt with. Instead of addressing the issues, he only made the situation worse. I lost all trust in this dealership and ended up returning the vehicle. I then went to BMW, where I was treated with respect and received my car in a single day with excellent service—a complete contrast to this disaster. I will be warning others on every platform possible—Google, Yelp, and beyond—to prevent more people from falling victim to their scams. I also have proof of their misconduct and am prepared to take legal action. Avoid this dealership at all costs! They do not deserve your trust, time, or money.Great purchasing experience
by SGTahoe on 06/06/2024Purchased a new Taycan from Porsche Irvine and it was a great experience. No-nonsense, professional and efficient - they made it painless! I purchased the car sight unseen and they ensured timely delivery and the car was flawless. I will… most definitely use them again the next time I buy a Porsche!Horrible used cars experience
by Moe J on 06/07/2024Horrible experience when I bought my used car from here . 1 day after the sale and problems started happening with my Benz S550. They declined to make things right . They don’t do a thorough inspection in their used car before they sell… them then they tell you it’s “As Is” . What a disappointment . BUYER BE WARE .Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (949) 423-3005. We look forward to hearing from you.
1980'S Dream delivered as promised!
by John Magor on 05/22/2024I am a 60 yr. old Ca. man who has always dreamed of owning a Porsche 911. I came into Porsche Irvine and put in my request for a Guards Red 911 Carrera,I returned 6 weeks later as an allocation came in,gave salesman Marcus Mataya my deposit… and shook hands with General Manager Dan Comouche as well as all managers,3 months later I am driving " Red " the car is exactly what I ordered and the performance is the best! My buying experience was smooth and very honest, I would highly recommend this Porsche dealership.Thanks so much for the warm recommendation of the team here at Porsche Irvine. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Macan
by Nathalie on 02/26/2024Great service, knowledgeable, and easy processHi Nathalie, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
911 purchase
by 55yubari on 02/19/2024It has been a while since I have provided a positive review on a car dealer. I own three cars two of which are high end. Purchasing high end cars in dealers in L.A. are not pleasant. I was very favorably impressed with this dealer and the… sales person. They have a customer for life now. I will be ordering the new Macan EV soon.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sale/Purchase
by Heniges on 02/10/2024Detailed and successful.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of 2024 Macan S
by JeneneAcosta on 02/07/2024My experience with every employee at the dealership was professional, and helpful. My inquiry was handled quickly and fairly. My experience with the dealership staff so far following the transaction has been helpful and professional. I got… that they all wanted me to be a satisfied customer.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent buying experience
by Thenry75 on 01/12/2024On the multiple time's I visited the dealership, I always got complete and accurate information. When I finally decided to purchase my 2024 Porsche Cayenne Coupe, the e-commerce department made the process very easy, coupled with achieving… a price we both could agree on.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Porsche Worthy
by John V on 12/27/2023Porsche Irvine is a premier dealership worthy of the high profile Porsche brand. Great showroom and inventory. Sales staff and management were professional, knowledgeable and made my experience a true pleasure.Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic Purchase of another 911
by 911Purist on 12/02/2023Irvine continues to exceed expectations. This is now my third in the last three years with another 2-3 coming in the next 3 years. There is no other option for me!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Thank you Sale
by Dave and Debi on 10/19/2023We dealt with Aaron Yoon in sales who was patient and very informative about the 2021 Macan that we ultimately purchased on October 9th. He listened carefully and answered our questions. We appreciated his low key approach and never felt… pressured in any aspect of the car buying process. He's a five star employee and we will refer anyone to him that we know who may be looking to acquire a Porsche. Behzad Khan made the paperwork process smooth for us and was very personable through it all. We appreciated the value he put on our limited time. Thank you Aaron and Porsche Irvine for your professional approach in serving our needs.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The Porsche Macan
by Techie S. on 09/24/2023It was a smooth sell!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
A Porsche level sales experience
by EK on 09/10/2023Outstanding intelligent detail oriented and warm sales experience on my built to order Macan S. I will be buying from Porsche Irvine again!Hi, we're happy you found our staff to be so supportive during your experience here at Porsche Irvine. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good people, good experience
by DarrelC on 09/09/2023Recently purchased a 2023 Macon S. Mark was the salesman. He was knowledgable and handled everything professionally. In addition, I was quite pleased with the trade-in price I got.Hello, we're happy you found our staff to be so supportive during your experience here at Porsche Irvine. Don't hesitate to call us if you ever need anything. Be safe on the road!
Over The Top at Porsche of Irvine!
by Shadowroll on 08/10/2023From the moment I walked through the doors Garrick Chai made me feel like I was definitely in the right place. He was attentive and asked questions to see where I was as far as the understanding of the Porsche brand. He answered questions… I never knew to ask and he took the conversation down to my level. Behzad Khan knows what he is talking about and was very thorough with his explanation of the ins and outs of the Porsche offerings and upgrades. Overall this was a fantastic experience!Hi, we appreciate your positive review of your recent experience with us! We hope to be of service to you again in the future. Best wishes, Porsche Irvine
Not very good communication
by Justin Kim on 07/24/2023I received an email from this dealer a month later that i require to submit additional document to complete the DMV registration. I purchase this vehicle to utilize as business purpose. its been sitting in a parking lot for a month… because it's registration sticker has been expired. Additionally, I still have not received second set of keys they promised a month ago. I didn't expect this low level of communication and responsibility from Porsche Dealer in Irvine.Hi Justin, we are deeply disappointed by your experience at Porsche Irvine. If you'd like, please contact our General Manager at (949) 423-3005. We'd appreciate the chance to make your experience a positive one.
Overall Good Experience
by Wavkrazy on 07/01/2023I purchased a Porsche for the 1st time in my life. Frankly, never expected I'd make such an extravagant purchase. Given all that I expected a sales experience that was a cut above anything I've had previously. On the good side the sales… person was attentive and got us to a mutually beneficial deal. That said, a lot details were missed and the one issue I had required I escalate to a sales leader. It was resolved and all is well.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (949) 423-3005 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Great Buy!
by Drewdru on 05/29/2023Never bought a vehicle this easy till I found my car at Porsche of Irvine. In&out of the dealer in less than an hour. Process was so easy, staff members are chill with no sense of pressure or haggles, quite an experience.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing staff!
by Jasper DR on 04/26/2023Totally different experience compared to regular car dealership. Staff were friendly, informative, and helpful even after the sales which I really appreciate.Hi Jasper, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
No Pressure
by Cyrus C on 03/21/2023Excellent sales staff and no pressure at all.Hi Cyrus, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Heath Knoll on 06/10/2024