Kia of Irvine
Customer Reviews of Kia of Irvine
Review type:
Service here is the BEST!!
by Liz Aguilar on 08/27/2025Danny Acosta is my go to service advisor! He is so helpful and friendly and very knowledgeable. I recommend Kia of Irvine for all your service needs. 100/10!!Wonderful service
by SV on 08/26/2025The people at Kia especially Andrew were very Helpful, thorough ,and kind. My Kia Telluride runs great and they serviced my car and did a complimentary wash! Would highly recommend going to Kia of Irvine Also the waiting area was so nice !Thank you for sharing your experience with Andrew and the team! We appreciate your support, and we look forward to seeing you again at Kia of Irvine. Safe travels in your Kia Telluride!
Service meets technology
by Robert Sammartino on 08/26/2025This Kia dealership has demonstrated consistently good service over the past eight years I have been a customer! This dealership has recently ramped up their excellence and now provide a video of the vehicle inspection process to inform of… any additional service items of concern! A text alert is sent you with a link to the video inspection and feedback to approve any additional service required. The customer can have access to their vehicle report online. All these changes are fantastic for the customer and the dealership! Keep up the good work, Kia of Irvine!Robert, we love seeing reviews from our loyal customers! Thank you for trusting the Kia of Irvine team with your business over the years, your support means the world to us. See you next time!
Awesome customer support and service by kia of Irvine
by Tejas on 08/19/2025A huge thank you to Adam and Kia for their exceptional customer service. When the two water pumps went out on my Niro EV, I was worried about the cost of the repair. Even though the vehicle was technically out of warranty based on the time… limit, it was still well within the mileage. Adam helped me escalate the issue, and Kia corporate agreed to cover the full cost. They went above and beyond to make things right, and I couldn't be happier with the outcome. This positive experience has solidified my decision to look at Kia for future car purchases.Hi Tejas, thank you for sharing your experience with Adam and our team! We’re glad we could assist with your repairs and we truly appreciate your trust in us. We look forward to serving you again at Kia of Irvine. Safe travels!
Great service!
by BH on 08/15/2025Brought my car in for an oil change and Ricardo was quick, communicative, and helpful. Thank you Kia of Irvine!We’re delighted to hear Ricardo was quick and helpful during your oil change at Kia of Irvine. Thank you for your business!
Service
by K Vasquez on 08/15/2025Easy to schedule service.We are honored to receive your support. Thank you! - Kia of Irvine Team
Review
by Khadijah Saiyed on 08/08/2025Everything went well, I was informed about the process, questions were answeredKhadijah, it was our pleasure to assist you. Thank you from all of us here at Kia of Irvine!
Professional
by Dave on 07/26/2025Adam was great! Very professional and attentive. All of my questions and concerns were addressed.Thanks, Dave, for the shoutout to Adam from our Kia of Irvine Team! We're happy to know your experience was a positive one.
Awesome service
by Shandy on 07/11/2025Make an appointment, show up on time and the service team will take care of you. Andrew helped me with regular scheduled service yesterday. I typically wait in the service lobby that is well equipped with wifi and phone/laptop charging… capabilities. My car was ready when promised and I was informed that I may need to consider new tires at my next service. I appreciate the heads up, it gives me time to budget. The entire service team has always been been professional and an absolute pleasure to work with.Hi Shandy - We're happy to hear your positive review of Andrew and the team! Thank you for choosing Kia of Irvine and for taking the time to share your experience. Safe travels from all of us!
Service with a smile
by Jeff Taylor on 07/12/2025Kia of Irvine did an amazing job at diagnosing the problem with the car and fixing it the first time. They were fast, efficient and upfront with pricing. They went above and beyond, ensuring that all my needs or met and did it in a nice and… pleasant way the technician was knowledgeable and knew exactly how to service my carThis is great to hear, Jeff! Thank you for sharing your positive feedback and support of the team at Kia of Irvine.
Convenient service and precessional care
by Lucious on 07/10/2025It is convenient to make an appointment, and the service reports are detailed, clear and understandable.Lucious, we appreciate your feedback! Thank you for choosing Kia of Irvine and for sharing your experience with our team.
Poor at best
by John Frazier on 07/02/2025I love the car but Service has been constantly underwhelming. Slow communication, Instead of knowing the warranty and Service Plan the car was purchased with, I have to remind to look up. With so much technology in these cars I need a… Service Dept. I can have faith in.John, I apologize for the underwhelming service experience you've had. We strive to provide knowledgeable and efficient support, so it's disappointing to hear about these issues. Please reach out if you'd like us to address any specific concerns or questions you have regarding your warranty and service plan. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
Vehicle inspection
by Anton on 07/01/2025It was the same day appointment and everything was very good. Thanks Ricardo for quick inspectionThanks for the stellar review of Kia of Irvine, Anton! We'll be sure to let Ricardo know of your praises!
Excellent Care for our Niro
by LC on 06/30/2025Daniel, a service manager at Kia Irvine, did a fantastic job of having our car completed in record time! At the end of the service he reviewed what was recommended for next time and estimated verbally prices of the next big service. We… recommend Kia of Irvine and ask for Daniel!Thank you for recommending Kia of Irvine! We're thrilled to hear that Daniel provided such efficient service and helpful advice. We appreciate your support and look forward to assisting with any future needs!
Kia Service with Aloha
by Guch on 07/01/2025Service department tech Bradley Brooks always provides my family another level of customer service. He does it with such attention, care and Aloha that he makes us feel like ohana. Mahalos to Bradley and Kia of Irvine!It's terrific to hear that Bradley and the Kia of Irvine team have made you feel like part of the family with their exceptional service. Thank you for sharing your experience, and mahalo for choosing us!
My experience was great. Danny was very helpful
by SaraG on 06/12/2025Very helpful and Danny explained in detail why i needed the services for my car. I've been coming to this Kia for about 5yrs. Never have I been disappointed with their serviceSara, it's wonderful to hear that Danny and the team at Kia of Irvine have consistently provided you with excellent service over the years. We appreciate your loyalty and look forward to continuing to serve you!
Great Aervice
by Lance on 06/16/2025Very quick and got me out enough time for an early Birthday partyLance, we are glad to hear that we got you back on the road quickly for that party! Thanks for reviewing Kia of Irvine.
Service
by Julie Harlow on 06/09/2025This Kia dealership is very friendly. My service advisor Ricardo was very nice and very helpful. The issues with my Kia were resolved.Julie, we're delighted to hear that Ricardo and the team at Kia of Irvine provided you with friendly and helpful service. Thanks for sharing your experience!
Fast and Friendly Service
by Javier Alatorre on 06/06/2025I had my cylinder lock replaced still under warranty and everything went smoothly. I was able to work at the dealer while I waited for my car to be serviced. I highly recommend Kia of Irvine.Javier, we're delighted to hear that your service experience went smoothly at Kia of Irvine. Thank you for recommending us and trusting our team with your vehicle!
Always Perfect
by Reliable KIA on 05/23/2025Fast and reliable service!!!!Thank you for choosing Kia of Irvine, we appreciate your positive feedback!
Good Service
by Chris P on 05/20/2025Provided good servicing for my Kia Niro, made some helpful recommendations on fuel and maintenence.
Liz, thank you for the glowing review! We truly appreciate your recommendation. We’ll be sure to pass along your kind words to Danny. See you next time at Kia of Irvine!
by Kia of Irvine on 08/28/2025