Kia of Irvine
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Awesome customer support and service by kia of Irvine
Written byon 08/19/2025
A huge thank you to Adam and Kia for their exceptional customer service. When the two water pumps went out on my Niro EV, I was worried about the cost of the repair. Even though the vehicle was technically out of warranty based on the time limit, it was still well within the mileage. Adam helped me escalate the issue, and Kia corporate agreed to cover the full cost. They went above and beyond to make things right, and I couldn't be happier with the outcome. This positive experience has solidified my decision to look at Kia for future car purchases.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Kia of Irvine on 08/21/2025
Dealer Response
Hi Tejas, thank you for sharing your experience with Adam and our team! We’re glad we could assist with your repairs and we truly appreciate your trust in us. We look forward to serving you again at Kia of Irvine. Safe travels!
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