Huntington Beach Chrysler Dodge Jeep Ram
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Customer Reviews of Huntington Beach Chrysler Dodge Jeep Ram
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Honestly best customer service experience I’ve had in a while.
by Carl on 03/03/2024Called and talked with the service Manager at Irvine Dodge and had the exact opposite treatment as HB Dodge. HB Dodge was busy but handled the crowd quickly and efficiently. Paul my service writer was considerably more educated on Dodge… vehicles than the Service Manager at Irvine and had way better customer service skills. Just super nice people there. Ally checking me in and Ferdy the Service Manager were exactly the right people for their jobs. Overall experience was to be modeled for other Dealers. Keep up the good work.derrick in service tried to scam me for $ 800
by mrsnone on 09/01/2016DERRICK IN SERVICE TRIED TO SCAM ME FOR $800 I brought my vehicle into HB for Transmission service 5 days ago . the day after the service I noticed my vehicle was leaking fluid. (it has never leaked before) I called made and… appointment with derrick yesterday . today he acted like I never called or spoke with him . Derrick diagnosed my leak as " the gasket around the oil pan is leaking." he said there was dirt caked around the oil pan on the edges holding in the oil . some of the dirt shook loose and now its leaking . he quoted me $ 800 . I told him that diagnosis does not sound accurate. I drive on the freeway . I don't drive through dirt for it to get caked up . I took my keys and went inside to talk to the General manager. I waited for 10 minutes. Derrick came to me and said he wanted to put my car in the air and show me the dirt .. I said ok .. he took my car back and I am waiting for 20 minutes while its in the air.. finally I go back to see what is going on .. I then see derrick and the mechanic looking all under my car with flashlights and talking about where the leak could be coming from.. derrick comes back to me and says. " well maybe the leak is coming from the top" let me lower it and look. they lower it and look. then derrick says well maybe the leak is this.... we need to take some stuff apart to find out what is going on .. then derrick has the nerve to say I am looking at him like he does not know what he is talking about . and he has been in the business 25 years and this is what he needs to do to diagnose my vehicle. I told him he is right I am looking at him like he does not know what he is talking about 45 minutes ago he diagnosed my vehicle and quoted me 800 for repairs.. when I wanted to talk to management HE came back to ME and said he would SHOW ME the dirt caked up ect.... but once the car was in the air . he COULD NOT SHOW ME THE AFFORE MENTIONED DIRT WHICH HAD CAKED UP AND WHICH WOULD COST 800$ TO REPAIR . HE needed to look into it further when im under the car saying WHERE IS THE DIRT ?? this man Derrick totally tried to scam me.. I was at the dealership for 3 hours and I still do not know what or why my car is leaking . I purchased a jeep Laredo and a jeep patriot fromt his dealership and they tried to scam me. DERRICK TRIED TO SCAM ME WITH A 800$ DIAGNOSIS. TOLD ME HE WOULD SHOW ME THE DIRT UNDER THE CAR AND WHEN I WAS UNDER THE CAR WITH HIM LOOKING THE ENTIRE STORY CHANGED AND IT NEEDS FURTHER DIAGNOSIS.. HORRIBLE DISGUSTING BEHAVIOR FROM A AUTHORIZED DEALERSHIP. My vehicle never leaked once. ever until HB Chrysler jeep dodge ram touched it.mrsnone-The Dealership takes falsehoods seriously and will pursue all remedies to stop you and your nonsense. Trying to bully us on social media will not help you. You brought the car in a few days ago with a tube stuck in the transmission dipstick tube. You were sent to us by the shop that left the tube stuck in the transmission. We removed the tube and a few days later you contacted us saying you had an oil leak. We asked you to come in so we could check it. When we looked under your car, we could see oil around the oil pan area. You asked why it was leaking and we offered to lift the car to inspect it together. We can't allow customers in the work area while we are lifting or working on a car. When the car was lifted up and looked closely, we could see that a small amount of oil (not transmission fluid) was dripping from the upper back side of the motor. Since we had simply removed a hose from the transmission dipstick tube, it was quite a stretch to think a leak in the in the motor had been caused by the shop that had gotten the tube stuck or the shop that removed it. As to whether the car had a leak prior to the "stuck tube" incident, we wouldn't know because we have no history of this car ever being here within the last 11 years. We service over 40,000 vehicles per year and don't have issue likes yours. If you would like to discuss this further, please contact our General Manager, Pete Shaver, on his cell 818-585-5135. He is always available.
My Experience
by techdog21 on 05/11/2016I personally have had a horrible time with my many service attempts at this dealership. I bought a new 40k+ Jeep which was modified with tires, rims, lifted, etc. When purchasing the vehicle everything was great. I even met Todd from HB… Performance who is the best thing at the dealership. He is very knowledgeable and great to work with all around. However, when you bring your jeep into service you learn that the service side of the house is not that great. Only if you get your Jeep into Todd at HB Performance will things go well. My story/example: I bought my jeep with cash and drove it off the lot. Things were fine and I noticed that the tire pressure was low in one tire. Not a severe issue, but with it being nitrogen I would need to revisit the dealership. During that week I turned left and the front wheels tore off the plastic skid plate under the Jeep. (first week) It seemed whomever modified the Jeep didn't give the skid plate enough clearance to withstand a turn. I brought it back in the next day and service filled the tire and said, "Oh you tore off the skid plate ha ha. I thought that was cavalier, but I would just let that go. They filled the tire to 36 pounds and the tire said 41. I learned that service fills the tire based upon the manufacturer specs placed on the door, not the tire. So they were filling it as per stock tires from the door jam, and not the modified tires that exist on the Jeep. I asked them to fill it properly as per the tire, and they did. Then a week later the jeep started rattling. I took it back and discovered that someone failed to bolt down the exhaust after they modified the Jeep from stock. Service started pointing the finger at HB Performance, but Todds team told service to bolt it down. Eventually the service team finally stood up and bolted the exhaust down. There seemed to be a struggle over who was going to fix the problem. I didnt care who did it I just wanted my new Jeep fixed. After that a few days later the same tire started going flat. I took it back and asked them to fill the tires. Again they filled them to 36 and again I asked them to fill them properly. While driving backwards out of my driveway I noticed a rubbing sound. I checked and the side rails were rubbing on the back tires. Whomever installed the side rails failed to look for clearance again. I once again visited the dealership and told them that the side rails were rubbing on the back tires, and that the tire was going flat again. The tire kept going down to 20 pounds, when its supposed to be 41. Once again the service team sprang into action and filled my tire, and told me I would need to make an appointment with HB Performance on the rails. Again I had to tell service to fill it to 41. I hit my 3-5000 mark on the Jeep and took it someplace else for the oil change. I thought I would have someone else look at it, and rotate the tires to see if I had a tire problem, or a sensor problem. They rotated the tire but the pressure issue happened again in its new location, so I knew it was the tire. About a month later and after sitting in my garage with only 6k miles on it, the jeep started to make a whine like an alternator whine. So I took it in to HB Jeep again. Once on site I explained to the service manager that it had a whine, tire was getting low, and that the side rails were rubbing on the back tires. The service manager said the side rails would have to be done by HB Performance as would the tire because it was a modified tire. It was at that time I decided to walk 10ft over to HB Performance and see if I could find Todd. He was there and after inspecting my Jeep he said, I bet you have a bad valve stem. Tell service that they should check it. I told Todd that service said they wouldn't touch the tire, and he said, "I will get it fixed for you." I then showed him the rails and Todd said he can fix it too. BOOM again Todd rocks, and service, well fails. I left my Jeep with them for a day, and I told them they could have it two. I really just wanted it fixed. At about 1:30pm I called to see what the status was on the alternator problem. The service guy wasnt Bob so he couldnt answer my question. He said it was Bobs ticket and that Bob would have to call me back. Bob called back about an hour later and told me it was the pulley and not the alternator. Bob said they would fix it, and that it would be done that day. Excited I thought for sure my problems were solved. At 5:30pm Bob called and said I could pick it up, but I live farther than 30 minutes away so I left it overnight. (My choice) The next morning I arrive at 8:00am to pick up my Jeep. I walk into the office and ask for the cashier and I am greeted by a younger guy that says we are all the cashier. All my years dealing with dealerships have taught me to ask for a cashier, but thats fine. I ask him for my Jeep, and the younger guy asks me for my name. I give him my name and he proceeds to mock my last name while looking for the paperwork. Its at that moment that I think, this is juvenile I was just a little shocked and dumbfounded at the arrogance of feeling comfortable enough to mock someone name. Strange, but again I felt it was just the immature nature of the team. I take my paperwork outside, and I am frustrated. PROBLEMS: Juvenile service, inability to work within their own two departments, calling me at 5:30pm to pick up my Jeep, and BOOM they still didnt get the tire pressure right. No matter how many times I have told them to check the tires, they still under inflate them all to 36 pounds. I start to walk back into the office, and intercept Bob on the way. I ask him for the service manager and he can see I am upset. He says the manager will be in at 9:00am and continues back into the office. I am standing in the driveway waiting for someone to get me my Jeep so I can get the hell out of Dodge (pun intended) when I say nope. I walk back into the office and tell the juvenile kid at the desk that they under inflated my tires again. He begins to ask about my modified tires and I explained I bought it that way. I asked the kid who his manager is and he points to Bob. I say, Bob is your manager? realizing Bob earlier told me the manager will be in at 9:00am. So, Bob is the kids manager, and Bob could see I was upset, but instead of handling the situation he is going to hand me off to someone else named Manager? Is this Manager the same type of Manager as the Cashier is everyone? Does anyone run the show there? The kid sends someone to get the Jeep and fill the tires to the proper pressure. I am out front upset, but thinking this has to be some sort of joke. Are they really that inept, or is the real manager away, and the mice are playing? I am sure there is someone there that is responsible for something real in service. A moment later Bob walks up and asks me how he can help? At this point Bob and I get into a word play discussion about what Manager means, and to them it seems they give everyone the title manager. So maybe HP Jeep has too many managers and not enough worker bees. At the end of it all Bob gets frustrated with me, and I am equally frustrated with Bob. He did no good coming to me asking how he could help after playing the manager game. Since then I havent been back. My wife needed a new car, and we went over to Cerritos.Terrible Customer Service
by bleubell85 on 02/19/2015After purchasing a 2014 Jeep Patriot, we have had issues with the throttle body multiple times. Everything from cutting out in traffic to now accelerating on its own. We took it in to Huntington Beach Jeep who then put 220 miles on our… vehicle and stated they could not replicate the issue. I was able to replicate the issue 4 times in 1 day!! By the time I was done with all of the "add ons" they said I absolutely needed, I paid WELL over sticker price for this vehicle and to have it in the shop 3 times in the last 7 months is ridiculous. I will NEVER buy anything from Jeep again.bleubell85-The Dealership Management apologizes for the poor experience. We service over 30,000 vehicles annually making a very great majority of our customers happy. We try very hard to satisfy everybody and sadly we disappoint a few! We are #1 in CA for a reason: clear, transparent, and fair market competitive prices with easy processes that facilitate servicing vehicles most of the time. Additionally, we hold a high Customer Satisfaction rating with Chrysler and are an Accredited Member of the BBB with an A+ rating. If you choose to try us again, the experience will be different! Please contact Pete Shaver, General Manager, on his cell 818-585-5135 with any issues that need addressing.
Excellent
by maxweho on 02/04/2013updated 06/01/2025Great customer satisfaction. Everyone was very friendly and Bobby the salesman was very competent and provided me always with the right advice. i will definitely recommend them!great service
by kaylin1 on 10/07/2012updated 06/01/2025Dan and Duke were awesome i would never go anyhere else they were extreamly helpful i would recommend them to anyoneBest dealer & sales (call Richie)
by driedsquid on 08/11/2012updated 06/01/2025I bought a Durano here, and I am 100% satisfied with the price and service. My sales person was Richie, and he was super nice in business manner, accurate, quick, and eventually gave me the price I wanted and more options on the car. If you… like Dodge, go to Huntington. They have the most inventory in O.C.
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About our dealership
Carl, we're glad to know that Paul, Ally, and Ferdy made your experience at Huntington Beach Chrysler Dodge Jeep RAM a memorable one. We strive for efficiency and top-notch customer service - thank you for recognizing our efforts!
by Huntington Beach Chrysler Dodge Jeep RAM on 03/04/2024