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Huntington Beach Chrysler Dodge Jeep Ram


16701 Beach Blvd, Huntington Beach, CA 92647 (map)
Today 8:30 AM - 10:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
derrick in service tried to scam me for $ 800
Written by mrsnone on 09/01/2016

DERRICK IN SERVICE TRIED TO SCAM ME FOR $800 I brought my vehicle into HB for Transmission service 5 days ago . the day after the service I noticed my vehicle was leaking fluid. (it has never leaked before) I called made and appointment with derrick yesterday . today he acted like I never called or spoke with him . Derrick diagnosed my leak as " the gasket around the oil pan is leaking." he said there was dirt caked around the oil pan on the edges holding in the oil . some of the dirt shook loose and now its leaking . he quoted me $ 800 . I told him that diagnosis does not sound accurate. I drive on the freeway . I don't drive through dirt for it to get caked up . I took my keys and went inside to talk to the General manager. I waited for 10 minutes. Derrick came to me and said he wanted to put my car in the air and show me the dirt .. I said ok .. he took my car back and I am waiting for 20 minutes while its in the air.. finally I go back to see what is going on .. I then see derrick and the mechanic looking all under my car with flashlights and talking about where the leak could be coming from.. derrick comes back to me and says. " well maybe the leak is coming from the top" let me lower it and look. they lower it and look. then derrick says well maybe the leak is this.... we need to take some stuff apart to find out what is going on .. then derrick has the nerve to say I am looking at him like he does not know what he is talking about . and he has been in the business 25 years and this is what he needs to do to diagnose my vehicle. I told him he is right I am looking at him like he does not know what he is talking about 45 minutes ago he diagnosed my vehicle and quoted me 800 for repairs.. when I wanted to talk to management HE came back to ME and said he would SHOW ME the dirt caked up ect.... but once the car was in the air . he COULD NOT SHOW ME THE AFFORE MENTIONED DIRT WHICH HAD CAKED UP AND WHICH WOULD COST 800$ TO REPAIR . HE needed to look into it further when im under the car saying WHERE IS THE DIRT ?? this man Derrick totally tried to scam me.. I was at the dealership for 3 hours and I still do not know what or why my car is leaking . I purchased a jeep Laredo and a jeep patriot fromt his dealership and they tried to scam me. DERRICK TRIED TO SCAM ME WITH A 800$ DIAGNOSIS. TOLD ME HE WOULD SHOW ME THE DIRT UNDER THE CAR AND WHEN I WAS UNDER THE CAR WITH HIM LOOKING THE ENTIRE STORY CHANGED AND IT NEEDS FURTHER DIAGNOSIS.. HORRIBLE DISGUSTING BEHAVIOR FROM A AUTHORIZED DEALERSHIP. My vehicle never leaked once. ever until HB Chrysler jeep dodge ram touched it.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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hbcdjr on 09/02/2016
Dealer Response
mrsnone-The Dealership takes falsehoods seriously and will pursue all remedies to stop you and your nonsense. Trying to bully us on social media will not help you. You brought the car in a few days ago with a tube stuck in the transmission dipstick tube. You were sent to us by the shop that left the tube stuck in the transmission. We removed the tube and a few days later you contacted us saying you had an oil leak. We asked you to come in so we could check it. When we looked under your car, we could see oil around the oil pan area. You asked why it was leaking and we offered to lift the car to inspect it together. We can't allow customers in the work area while we are lifting or working on a car. When the car was lifted up and looked closely, we could see that a small amount of oil (not transmission fluid) was dripping from the upper back side of the motor. Since we had simply removed a hose from the transmission dipstick tube, it was quite a stretch to think a leak in the in the motor had been caused by the shop that had gotten the tube stuck or the shop that removed it. As to whether the car had a leak prior to the "stuck tube" incident, we wouldn't know because we have no history of this car ever being here within the last 11 years. We service over 40,000 vehicles per year and don't have issue likes yours. If you would like to discuss this further, please contact our General Manager, Pete Shaver, on his cell 818-585-5135. He is always available.
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