Lithia Subaru of Fresno
Today 8:30 AM - 8:00 PM
Customer Reviews of Lithia Subaru of Fresno
Review type:
Write a review: Sales
Have feedback for this dealer?Write a sales review
The following reviews are more than two years old. They are not included in the overall rating.
88 sales reviews
Sort by:
Joel is awesome - and so is everyone else!
by seanrspence on 04/08/2016updated 04/20/2016There is no way I could say everything that made this a good experience for me. I will say Joel Wood is an awesome guy and knows how to earn a customer for life. Everyone I have ever dealt with at Lithia Subaru have been great people,… including finance. Thank you to everyone there!New car
by mteejame on 04/05/2016We are very pleased with our experience at the dealership. They were very professional and completely satisfied our needs.Thank you for the great review. We are very pleased that you are satisfied with our Dealership. Congratulations on the purchase of your new car. Welcome to the Subaru Family.
An overall great experience
by chuaher on 02/13/2016I usually cringe when I have to deal with car dealerships, but I had a great experience with Lithia Subaru. The people were kind and knowledgeable. They didn't rush me or anything. I knew what I came in for and they respected that. When it… came time to talk about price, it was very quick with little push back or conflict. I am happy with my purchase. Subaru just got themselves a loyal customer.The amazing acquisition of a superb Tribeca.
by AdamHaro on 02/03/2016It was beautiful sunny January morning. I was enjoying my morning coffee when I received a message from a stranger named Patricia. She was informing us of an unexpected arrival of a car we'd heard about but weren't sure existed, a "unicorn"… if you will. This stranger spoke of the magic of this fabled automobile and how we really needed to come see it to believe it. With haste we saddled up the family into one of our older modes of transportation and dashed with what seemed like light speed to the Subaru Mecca of the central valley, Lithia. We approached with apprehension, having heard stories of people entering these types of establishments and barely leaving alive. We were pleasantly greeted with a smile by Patricia. She had a calm demeanor that quickly set us at ease. She escorted us back to a secret area where mortals aren't usually allowed called detailing. This magical carriage had been sent there for preparation. Once we set our eyes on this spectacular machine we knew there was no going back. Patricia urged us to get in and experience the Tribeca in a way most mortals will never get to. We loaded up the family and set out a journey that we have since named "test drive" This journey lead us through turns, straight a ways, slow and fast speeds. It was an experience We will never forget. After some minor negotiations the fabled Tribeca had become ours. We left with a feeling of satisfaction knowing we had made the right decision.Forester purchase
by Seckler on 01/18/2016We purchased a 2016 Forester to replace the 2010 Forester that we purchased from Lithia earlier. On my first visit I was provided with a trade-in value for the 2010, which helped us to decide to purchase a new one. When we returned to… purchase the new one, we asked for our friendly and knowledgeable sales representative, Cat, and he worked with us to meet our needs and wants. Having selected our new car, the sales manager was very helpful, clearly explaining our options for service contracts and add-ons. All-in-all, a good experience.Good Experience
by Justin_DM on 01/15/2016We recently bought a Crosstrek 2016 - Friendly folks, great sales people, I recommend Joel Wood; he is easygoing and take the time to go through all details about the car and the sales contract with you if needed. Very happy with the… newcar! Easy transaction!Best service by vic bravo
by Sykotik559 on 01/11/2016Went in looking for a used car under 20k and victor bravo showed me a Subaru forester xt and walked me threw all the features and how the awd system works and safety features of the vehicle. Assured me that I wouldn't be disappointed with… the power of the car because of the 2.5L with the turbo and I loved it the whole process went smoothly from start to finish paper work was done fast and no hassle. Was a pleasure buying a car from lithia subaru with the help of Victor and will be sending all my friends and family to him.New 2016 Subaru Crosstrek
by Kirk_Elkington on 01/09/2016This is the first new car I have ever purchased. The process as well as the employees made it easier than I ever expected. My sales person, Victor Bravo, was professional, helpful, and not pushy. Assuming no complications arise, I will be… back in the future.Buyer
by Happybuyer07 on 01/06/2016It was a easy no hassles or pressure to buy it. Catarino was our salesperson he was very professional he answer all our questions. He makes us feel like family. Thank you.We Love Our New Subaru Outback!
by METTOCS on 01/01/2016We had the best experience buying our 1st Subaru. Our salesperson, Victor, was extremely knowledgable about the product and so patient with our 2 children. We highly recommend the dealership and Victor.Car purchace
by Giants44 on 12/20/2015updated 12/28/2015Terrific car. Terrific salesman, Joel. Knowledgeable, friendly, not pushey, answered all our questions presented the vehicle with expertise and showed us everything we asked for. Would ask for him again. Credit manager was too pushey. Kept… trying to get us to buy more when we already knew exactly what we wanted and how much we wanted to spendVery happy with purchase
by jterry1776 on 12/17/2015Very nice and knowledgeable dealership. Answered all our questions and were professional. Got the car we wanted and not what was convenient for them. Overall very happy with our purchase.How to Buy a Car -The Easy Way!
by LEENJAN2 on 12/07/2015We are new to the Subaru family, having been previous Honda fans. But a move from the valley to Shaver Lake made it a necessity to have a snow/ice friendly car for me to drive. So we did our online research and talked to many mountain… friends and Subaru hands down made it to the top of the list. Further research narrowed our choice down to either the Outback or the Forester. During a brief stop by the showroom one afternoon, we sat in both and I felt right at home in the Forester. Back online, we reviewed all available standards and options and made our selections. At that point the car purchase took on a life of its own. On Thanksgiving, my husband shared our car decisions with our son, who loves to deal and bargain. He got online with Chris Neilson, the online sales associate, and in a few hours the two of them had negotiated a deal that met our comfort level. We made an appointment with Chris for 3:00 that Saturday afternoon. We arrived at Lithia Subaru, took our test drive, (it drives beautifully!), finalized the sale with Chris, did the financial paperwork with Mason, got our tutorial on the technology of the car, and were on our way to dinner in our beautiful new green Forester by 6:00! A thoroughly easy, delightful car purchase experience. Both Chris and Mason were personable, knowledgeable, and fun to work with. And we are loving the new car and feeling much safer on our icy winter mountain roads. Thank you, Chris!Purchase of 2016 Forester 11/28/2015
by JPE93619 on 12/03/2015Exceedingly helpful, non-threatening, and no high pressure throughout the demonstration, negotiation and financing of the vehicle. Our initial salesman spent almost an hour after closing time answering our questions. When we returned for… a test drive, he was occupied so he handed us off to a second salesman, and that handoff was seamless. Joel and Victor patiently answered our questions, arrived at a deal with which we are pleased, and were perfectly professional throughout. I can say the same about the financing. I am an attorney, and I would not have changed anything any of the three individuals said or did. Their descriptions were truthful, they disclosed all that shouldbe disclosed, and made the entire experience a pleasure.New car experience
by Kathybaiza on 11/28/2015A wonderful experience with our salesman John Sanchez my daughter will be seeing him very soon thank youSubaru WRX
by babig4257 on 11/13/2015Every one at the dealership were very helpful from start to finish. I have never had such experience in purchasing a car before. Very professional and excellent customer relationship.Lithia Experience
by Frisbea on 10/08/2015We are very pleased with the service received from Lithia. The sales personnel were very professional. Ed Monson took his time with us and made sure we were purchasing the vehicle that best fit our needs. He even delivered the car to us.Lithia Subaru
by DVB on 10/03/2015Patricia Jimenez is the best sales representative I have ever experienced at a dealership. Without her involvement my wife and I would not have purchased the car.Great buying experience!
by SLO_Dale on 09/21/2015I live more than 100 miles from Lithia Subaru. I negotiated a price for a new Subaru Outback, a finance rate, and a trade-in value for our car over the phone. I then drove several hours to the dealership where they not only honored the deal… we had negotiated over the phone, they gave me slightly better terms. In addition, staff stayed two hours late to close out my paperwork. I have never had a better car buying experience. Chris Nielsen, their Internet Manager, was phenomenal and very knowledgeable about the products he sells. I highly recommend these folks!Acura MDX used car purchase
by Tjswiderski on 09/02/2015We drove from Sacramento to purchase the car. We were very pleased that we made the long drive. John Sanchez took very good care of our car needs.first time leasee
by 1st_timeLeasee on 07/07/2015updated 07/22/2015I have put off buying a car again or trying a lease for the first time for a very, very long time because I've dreaded going through an unpleasant experience. I am very satisfied and pleased with my recent experience due to the salesman I… was fortunate to have worked with. He was informative; courteous; and patient.
About our dealership
Thank you for your kind words. We strive to make every car buying experience as pleasant as possible. I will pass this on to Joel and let him know just how pleased you are with his service to you. Congratulations on the purchase of your new car.
by lithia_motor on 05/19/2016