Customer Reviews of BMW of Fremont
Review type:
My new, used, 2018 Subaru Forester
Excellent customer service
by DeepakC on 05/15/2021I recently purchased a new 2021 330i from BMW Fremont through the Costco Auto program. They offered the best pricing when compared other dealers in Bay Area. Jorge Pineda communicated with us by phone/email before our visit to understand… what we were looking for and gave us numerous options from the inventory. During our in-store visit, Jorge worked with us to get a good price for trade-in (matched Carmax) and helped us get avail the best rate offered by BMW financing. I am extremely pleased with my overall experience with the dealership and highly recommend it.Deepakc, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fremont! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BMW Oil Change Service
by Brandon Lew on 04/16/2021Worked with Matt Richardson from BMW of Fremont - he is a awesome service advisor who looks after his clients and makes sure you are taken care of! Got my oil change done as a sit in and also followed up and resolved my inquiry for a bumper… diffuser mesh part that needed adjustment.Brandon, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fremont! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great experience the entire time
by Mike E. on 04/15/2021As soon as I stepped foot here, the people were very helpful. Daniel was a great person to help with everything, and he was super accommodating. Logan was great to work with as well. All in all, a wonderful experience and highly… professional.Mike, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fremont! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Best dealership service
by JamesKl on 04/11/2021I came in for new rear tires and ended up getting a little more done based on what I knew and they had evaluated. John was a pleasure to deal with. Conveniently, I was able to do a lot with him by texting. He was responsive and the service… was quick. He got me an Uber back and forth. And finally the car was the cleanest I've ever seen it come out of any dealership service comp cleaning. I'd definitely recommend John and the Fremont location.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a great day.
Highly recommend
by Devon on 04/09/2021I enjoyed working with Winnie on my BMW X5 car purchase and appreciate her candid no-pressure style. Winnie was very knowledgeable about the car I was buying. She also went above and beyond getting me a great deal that I couldn't refuse.… Thanks Winnie!Hi Devon, thank you for your kind review; we are happy to pass along your comments to Winnie here at BMW of Fremont! As one of our valued customers, we want to sincerely thank you again for your business and we hope to see you here again down the road!
Mrs.
by BMWcustomer on 04/06/2021Fremont BMW has the worst service for their loyal customer. If you want a TRASH level after sales services with your loved luxury BMW, please pick BMW of Fremont. My husband and I owned 6 different BMW cars, currently we still have 2 of… them. We are both fans of BMW, however, we will switch to other BMW competitors for sure. A luxury car dealer should never provide trash level services to any of their customer. BMW of Fremont, do you think letting your customer waiting for 2 hours and was told “ Sorry, I can’t help you with that” is considered an excellent service, now I am doing you a favor to share to the public. Nobody felt sorry for wasting the customer’s time. All I want was detail information regarding tire replacement. The story not end yet, I ordered my tire and about to replace it, I was told by the machinist they couldn’t find the anti-theft wheel bolt. I contacted the roadside service, they can’t do nothing and asked me to go back to the dealer to get the bolt. I went back to BMW of Fremont and told them the story, they told me to come back next day, they have to wait for the parts department to open and find the bolt for my car. All right, I contacted the sales who sold me the car, he texted me he didn’t know about this, and will contact the services advisor to follow up with me. And emphasizing the service advisor is very good at follow up with customer, guess what? Has Been 2 days already, no call no show no email, nothing! You are really thinking that halting your customer to replacing their leaking tire is not a safety issue! I have never had such a bad service from any dealer in my life!Absolute rip off
by Harminder on 03/29/2021My car always get serviced at Fremont BMW believing they provide the best service. After 2 years when I couldn’t renew my yearly maintenance plan which only expired 10-20 days before I took my car in for service. I have been given big list… of things that needs to be done with estimate of around $7,000-$8,000. Some things were regular and other were out of ordinary because agency never brought those up when it was covered under maintenance plan.BMW of Fremont
by GaryShan on 03/24/2021Great dealership with an excellent sales staff. The sales people did everything right to make buying and financing a good experience.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My Thoughts
by Trav on 03/12/2021I've been servicing my car at BMW of Fremont for over 10 years now and it all comes down to how they treat me and my car. Yordano is an excellent service advisor who makes me feel at home! The service manager Kimberly is great very helpful… and understanding. Me and my car are always taken care of so I'm happy with BMW of Fremont to this day.Trav, we are so happy to read such a great review about BMW of Fremont! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Thumbs up
by Tim Lau on 03/04/2021From drop off to pick up the car. Efficient for a routine service. And a free car wash. Thanks.Tim, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Where's the Coffee???
by Pepe Le Pew on 03/01/2021Please bring back the coffee and water while customer waits in the lounge for the service for hers/his BMW to be completed...Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
No return of calls by service rep twice
by Marleen Chan on 02/26/2021I called twice to inform of a technical issue with the car, but Charles never returned my call. I had to call back several times to finally get a response from him. Charles also forgot to mention the fact that alignment would be necessary… when I brought the car in for service..... Not sure about service levels at BMW Fremont anymore these days....Hi Marleen, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (510) 224-4820. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Chitmin
by Chitminder on 02/18/2021updated 02/24/2021Very courteous and friendly staff Great jobHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Excellent Customer Service
by Denabaez68 on 02/17/2021My bmw X5 broke down and the dealership has free towing service which I took advantage of to transport my car to and from the dealership. The estimate was double price than a few mechanic shops estimate. They offered me a rental for the… days my car was in their shop. BMW of Fremont went the extra mile with no hassles. I give this dealership 11 stars. Thank you Nick your the best.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of BMW of Fremont and we hope to be of service again in the future.
Great service
by Sanju123 on 02/01/2021updated 02/08/2021Very helpful and professional advisor.Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Participatory Professionalism .
by G Hamilton on 02/02/2021Bought my new car through the e commerce person Jorge Pineda. I highly recommend him and the dealership. From sales through document and delivery, all was seamless and upon pickup of the vehicle, everyone in the dealership, including… management was attentive and professional.It is great to read such wonderful comments about your recent experience with us! We hope to see you soon!
Outstanding Customer Service
by Maura62 on 01/14/2021Unexpected visit due to punctured tire, everyone was so nice and customer service could not have been better, I felt very welcome and taken care of!We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Purchased BMW X3
by Bijal T on 12/29/2020updated 01/04/2021Purchased new BMW X3 from BMW Fremont location. Nicholas and Max both helped me to find the best suitable car for that fits my preferences. I got the best price and cooperation during the entire process. As a first time Car buyer all the… paperwork was so easy to understand because of the checklist that Nicholas provided. Max helped to finalize the deal within 1 day and made sure that I get it before my Birthday. Very happy with the customer service.Bijal, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We are happy Nicholas and Max were able to help you out! Feel free to stop by if you ever need any more help.
Car service experience at the BMW of Fremont
by Sylvia H on 12/28/2020While driving back from shopping just before Christmas, I noticed the “check engine light” came on. So I dropped my car off at the BMW of Fremont on my way home. As this happened on the Sunday evening before Christmas, the service… department was closed but the sales staff at the location showed me how to use their night drop off box to leave my car there. The next morning around noon I received a call from their service manager who gave me a run down of their diagnostic progress. He kept me informed periodically from there and the work on my car was done in 2 days including an extra work of replacing rear tires. The service manager was pleasant and professional.Sylvia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fremont. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
by blackf32 on 12/25/2020Nick is a great service advisor at BMW Fremont always a pleasant visit and he's actually a car enthusiast.Hi, thank you for your positive review. We're happy Nick was able to help you out!
Officer
by Rabbit9 on 12/17/2020I have some recurring issue related to engine line. Mr. RiosReyes very professional and handling the problems and solving it an a timely manner.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 08/06/2024