Premier Subaru of Fremont
Today 9:00 AM - 9:00 PM
Customer Reviews of Premier Subaru of Fremont
Review type:
New 2024 outback touring owner
by The general on 07/10/2023
Unbelievable! No pressure, friendly and straightforward.
29 reviews
Sort by:
Excellent oil change
by Kriff007 on 08/22/2023Great pickup and delivery service. Car wash OK, but didn't vacuum/clean interior.Tire change
by Violeta on 08/15/2023Staff were nice and accommodating.New 2024 outback touring owner
by The general on 07/10/2023Unbelievable! No pressure, friendly and straightforward.Services Seriously Recommend
by thaithai on 06/05/2023was told need to seriously change my brake fluid and check my brake caliper. brake fluid change was $200 n brake caliper inspection was $200. decline and brought it to another mechanic whom confirmed brake fluid is good and brake is good… shape. dealer trying to get you to spend unnecessary money.Stubborn Dealer
by FrustratedXT on 04/22/2023I didn't plan to write a review, but Subaru has emailed me twice asking me to post this, so I will. The process was fine -- I was able to negotiate a price by text which was fairly seamless. The price was fair. My decision to use Premier… Subaru of Fremont was mostly based on availability of the vehicle I wanted. I felt the purchase experience was the typical "hurry up and wait," despite having agreed upon a price before I got there and paying cash. I really felt like they had me wait just to wait, or at a minimum, they didn't do anything to expedite the process. The real frustration is my present situation with Service. The car has an automatic High Beam Assist function and frankly, it just doesn't work well. If there are -any- ambient lights -anywhere-, the feature refuses to allow you to turn on the high beams. Yes, there are work-arounds (you can turn the headlights on manually to defeat the "auto" function, but that means I don't get the auto on/off headlights that I paid for). No problem -- owners manual says the automatic High Beam Assist function can be disabled by the dealer. "Cool, I'll just get it disabled." After several discussions with Jeffrey and Devon, I've been told.... ...the feature cannot be disabled. ...the feature can be disabled, but they won't do it because it's dangerous (I might use my high-beams to blind someone). ...the feature can be disabled, but they won't do it because of liability. ...the feature can be disabled, but they won't do it because their legal department said no. (But they won't provide me a contact for the legal department representative.) ...the feature can be disabled, but it violates California law to do so. (But they won't provide the California Vehicle Code section it allegedly would violate.) ...I was also promised a call back from "Dan," but never received one. The aforementioned arguments are ironic, since I believe quite the opposite: that they've sold me an unsafe vehicle with defective headlights. It's an easy fix and I never imagined having this problem.A careless and poor experience that put my wife's life at risk
by Matthew L on 04/10/2023We had been taking our cars to Premier Subaru for many years and the last incident was the last. After having to swap out our whole motor due to a piston cracking while we were driving it, my wife was driving the car, smelled gasoline, and… then the car died. The engine bay started smoking and then caught on fire. Thankfully she was not in traffic and could pull over to the side. Thankfully my children were not in the car. The dealership lawyered up quickly and did NOTHING to make it right, except for offering lame platitudes and a promise to "do better." Whatever that means. Don't take your car to this dealership for service.Excellent experience
by Marthajean on 03/01/2023I am a single elderly women and this was the first time I was buying a car on my own. I called first and was greeted by Trey and test drove a car. I returned a couple of weeks later when they had the model in I was looking for and in the… right color.I test drove again and new I would be purchasing that day. Trey was always friendly and never pushy. They were super busy and it was getting late so I put a deposit on it and returned 2 days later. The financial gal was super friendly and Trey went over everything on the car and I believe a second person did also go over more of the features. I made an appointment about a week later and Rabi went over everything again and answered all the questions that I might have. Everyone left me with their personal numbers so I could call them if I had any questions and I actually did call Dan who had checked up on me.I have all their numbers in my phone now. I felt so good about my purchase and would definitely recommend this dealership.Worst Car Dealer experience
by Not Disclosed on 07/08/2022Yesterday I went to Subaru to test drive - 2022 outback limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be around 800 per month. I told 'ok'.… Then he asked me "Would you be able to afford it? "[The way he was looking at me with a teasing smile, i felt really bad]. I told if I am not then why I am asking for it. [It was so unprofessional, insulting and ridiculous question.] However, I controlled my anger or frustration and said him politely could you please arrange the car for test drive. And also told why are you asking me if I can afford or not. He responded that he want to check if that is in my budget. I responded that it does not make sense. What is your budget and can you afford is two different statement. Then he locked his computer, put his hands in his pocket, got up, looked away and told me looks like you are not planning to buy. So we look for somewhere else. I felt more insulting and asked to be very sure that - "Are you asking me to leave?" He said : "Yes" I have no clue what was his problem. Why he behaved so rudely. I would rather go 40 miles to buy a car from different Subaru dealer than this. This is the worst experience. Do not go to this dealer. They are unprofessional and rude.Not Disclosed, we regret to hear that you had a negative experience with the Subaru dealership personnel. Unfortunately your survey will not be seen by the management team for Subaru as your survey was for Nissan which is a completely different management team.
Routine service
by canagasaby on 06/13/2022ExcellentCanagasaby, thank you for your positive feedback about Premier Nissan Of Fremont! We strive to surpass all your expectations, which you reflected in our short survey. You may receive a more comprehensive survey soon with additional questions. This emailed survey from Nissan is an invitation to provide more specific details regarding your recent service visit. Please take the time to fully complete as it helps us to evaluate your experience with us. Thank You in Advance, David Vibat Parts and Service Director Premier Nissan of Fremont
service
by spark95152 on 01/06/2022Service mgr was very kind and the service advisor was helpful. I give 4 stars because they fixed my car with great price. The deduction is for the fact that problem should have been caught from the beginning when they performed multi-point… check. Overall, this dealership's service dept. is outstanding under the service mgr's leadership.Hi Spark95152, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! -Premier Nissan of Fremont
Subaru-Swift Service!
by Happy Heart on 03/23/2021Excellent service all the time for my Forester regular maintenance. I’m attended to as soon as I arrive for my appointment. If I can’t wait till the job is finished they arrange for complimentary Lyft to work. Then they arranged to deliver… my car to work! They complete the work as promised. All the time.Regular Car Service
by Jeremy C on 03/03/2021Had a Subaru representative call me and let me know that I could come in for a routine checkup with no appointment which was convenient for me. I was able to go in with nearly no wait and was helped promptly. No problems.Loaner
by Monat on 04/24/2020It is hard to get a loaner. I make an appoinment at the dealer so I can get a loaner the next week. The guy that help me forgot to reserve a loaner for me.Monat, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (510) 668-8700. We look forward to hearing from you.
Poor Operational Customer Service
by PJ on 09/03/2019I bought a lease for the Ascent and traded in my SUV. The lease was fine but they hold back the check for the trade in value saying there was no signatory for the checks that I should be receiving. The signors went for vacation and be back… for two weeks. In the meanwhile, I have to wait for them to come back from vacation and then they will sign my check. Was wondering what kind of company would operate like this. I was in the retail business for 30 years and never have to treat our customers like this. It is just pathetic that they are treating their customers badly and get away with it. Im sure they won't get any repeat business from me. I still have not receive the check since August 20, 2019.OK.
by Kavya M on 07/11/2019All the regular services was very satisfying. But I was told about a slow leakage of air from one of my tire and asked to replace it. And I ended up getting new tire and spent good amount. End of the day I expected not to see the same low… pressure alert on my dashboard. But no. I see it after a 1-2 weeks. So again I need to spend the same amount???Great experience.
by Only1Tu on 06/24/2019The Salesman and Finance department is great!!! Very knowledgeable and professional.Very poor dissatisfactory customer service
by Reshma on 04/26/2019updated 05/06/2019They don't give the customer an option to think over and decide with their comfort levels. They will show the vehicle only if you decide to buy with them. And if you say you want to decide after the rest drive and see the vehicle, they will… straight away say we can't do that. Disappointing customer service and bad sales/rude attitudegreat no fuss no muss service
by Zombiemouse on 04/19/2019First maintenance service at Subaru service center in Fremont, CA. Subaru service staff was able to assist and answer our questions. Service completed within a few hours.From Berkeley to Fremont
by Wogatzke on 04/03/2019It only took an over the phone first service oppointment scheduling conversation for me to know that I couldn’t use Berkeley service location; they weren’t touching my car. Fremont has great reviews and deserves it if not more. My things… are precious to me and based on the interaction with Fremont customer service I’m happy to drive 36 miles for their service. Thank you all and I knocked out a bunch of pages in my book!Fast and friendly
by Kristin on 02/05/2019I was pleased at how friendly the staff was at Fremont Subaru. My service was taken care of quickly and was given periodic updates. I would gladly take my subaru back there any time for service.Excellent dealership
by snguyen on 11/05/2018updated 11/16/2018I had a pleasant buying experience at this dealership. Sale reps, finance, delivery was nice and courteous. Negotiation and sell process was no pressure, straight forward, and I was happy with my purchase. I would do business again with… this dealership. Great cars.
Subaru Crosstrek
Subaru Outback
Subaru Solterra
About our dealership
Marthajean, thank you for your positive feedback about Premier Nissan Of Fremont! We strive to surpass all your expectations, which you reflected in our short survey. You may receive a more comprehensive survey soon with additional questions. This emailed survey from Nissan is an invitation to provide more specific details regarding your recent service visit. Please take the time to fully complete as it helps us to evaluate your experience with us. Thank You in Advance, David Vibat Parts and Service Director Premier Nissan of Fremont
by DAVID VIBAT on 03/01/2023