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Premier Subaru of Fremont


5601 Cushing Pkwy, Fremont, CA 94538 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Car Dealer experience
Written by Not Disclosed on 07/08/2022

Yesterday I went to Subaru to test drive - 2022 outback limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be around 800 per month. I told 'ok'. Then he asked me "Would you be able to afford it? "[The way he was looking at me with a teasing smile, i felt really bad]. I told if I am not then why I am asking for it. [It was so unprofessional, insulting and ridiculous question.] However, I controlled my anger or frustration and said him politely could you please arrange the car for test drive. And also told why are you asking me if I can afford or not. He responded that he want to check if that is in my budget. I responded that it does not make sense. What is your budget and can you afford is two different statement. Then he locked his computer, put his hands in his pocket, got up, looked away and told me looks like you are not planning to buy. So we look for somewhere else. I felt more insulting and asked to be very sure that - "Are you asking me to leave?" He said : "Yes" I have no clue what was his problem. Why he behaved so rudely. I would rather go 40 miles to buy a car from different Subaru dealer than this. This is the worst experience. Do not go to this dealer. They are unprofessional and rude.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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DAVID VIBAT on 07/11/2022
Dealer Response
Not Disclosed, we regret to hear that you had a negative experience with the Subaru dealership personnel. Unfortunately your survey will not be seen by the management team for Subaru as your survey was for Nissan which is a completely different management team.
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