Customer Reviews of BMW of Fremont
Great service and turnaround
byon 03/22/2024
The service manager made the service process look very smooth and great customer hospitality
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Seem less service
byon 12/08/2023
I had my BMW X5 serviced, was great experience. They answered all my questions and concerns.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Fremont Service Dept
byon 12/07/2023
Good experience with the Fremont BMW Service department, from the phone call to set up the appointment to the quick and efficient one-year express service. Service Advisor Alvin Lee was informative and great to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service Experience over 15 years!!!!
byon 12/07/2023
I have been a loyal customer for service for over 15 years now. Honestly, I roiling consider moving - because of Nick Lal. In today’s world where everyone is super busy he ALWAYS makes time for his customers. He is professional, courteous, knowledgeable and very very customer oriented. Just a fabulous customer service experience. They say sales sells first car and service sells the next…Well, it’s true. My son just bought his Z series sports car just because of how Nick looks after his customers. Just can’t speak higher than that!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Parts
byon 11/26/2023
People were professional and friendly !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire change
byon 11/24/2023
Charles was prompt in getting me setup.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/21/2023
The service time took a little bit longer time than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
535i BMW owner
byon 11/20/2023
I had arrived early for my 8:20 am appt for an oil change and brake fluid replacement on Nov 11. The service tech also added Standard Scope of Service $132.88 and Vehicle Check $264.88 to my services The waiting area was filling up with people waiting for service. I ended waiting 3 1/2 hrs and felt like the last person in the waiting area at noon. When I picked my vehicle, I was expecting a checklist of my vehicle conditions which I had paid for. None was provided. Just an assurance by the service tech that my vehicle was OK. I purchased my vehicle from this dealer and had been servicing my vehicle there for the last five years. I always had excellent service from this dealer until that Saturday. Was there a comprehensive checklist done by the mechanic?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
My low beam and rear lights are not turned on at night
byon 11/19/2023
A week ago, I noticed the low beam lights and rear lights were not turned on at night. So, I delivered my BMW to BWM Fremont for repair. The service guy checked information panel and the car. He said everything was alright. The thing is your car is dirty. You just need to wash it, especially the front lights and rear lights. He didn't charge me a penny. Totally, it took less than 10 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW 330e sẻvice
byon 11/13/2023
Great service for brake fluid service request and tire setting reset by BMW service department ! However, I had to wait for 3 hrs instead of 2 hrs as estimated by service advisor. When a customer waiting in the lounge area, please consider ‘expediting’ the service when possible, Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tires service
byon 11/11/2023
Had an overall positive experience during my service appointment for my rear tires. Great to have Nick Lal as my service advisor. He is very professional and did a great job in providing updates about my car’s situation. Everything was a smooth process and didn’t encounter any problem during this visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service
byon 11/10/2023
The staff was knowledgeable and friendly, ensuring a smooth experience. My vehicle was serviced promptly, and the facilities were clean and comfortable. Overall, a top-notch experience that exceeded my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Fremont - good service
byon 11/01/2023
I went on the BMW of Fremont website to make an appointment for my 2005 X3. It was a regular service. Charles was my advisor, and he looked at my previous service record. He said that I had pre-paid my oil change, and that I didn't need to pay for that. I had them check the vehicle for any issues. I bring this vehicle for regular service at BMW of Fremont. The staff is friendly, and I enjoy that they take good care of my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW-Service
byon 11/01/2023
Car got a Maintenance issue along the road somehow i can't get into speed reflecting the Maintenace signal flashing orange and its "Gear train problems-need to drive with caution. The engine is vibrating when i put gas on it the rpm goes higher but don't get enough speed. Alvin Lee the service advisor and somehow gave me feedback that it will take time to repair due to fuel valve vent issue and code# for detect what is really a problem-as usual a loaned car issued to me. It took me five days to get feedback and back to normal. The real problem is "misfire" and some spark plug not working "It's warrantied" i did not paid for it but they recommend for a wheel alignment and replacement of timing belt in the end it cost me $1,1000. I declined the other expensive replacement for improvement. Looks good now and looking for next service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Fremont Service feedback
byon 10/30/2023
Knowledgeable, polite, and efficient personnel. Get things done attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My review of the service I received for my BMW x3
byon 10/09/2023
The service I received went far beyond what I was expecting. It was a simple annual check-up, but they cleaned the inside and outside of my car. Everyone I encountered was efficient and knowledgeable. They really seem to care about my car and my safety.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 10/04/2023
Great experience. Employees were courteous
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2013 BMW M3
byon 10/02/2023
Great service, I take my vehicle there all the time. If they are unable to complete the service in time the always give me a loaner car. The people who work there are always nice & courtious . Awesome dealer ship. 5⭐️.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and wmployee
byon 10/02/2023
Great service and Employee Nick Lal is beyond helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First service extremely disappointed!!!
byon 09/28/2023
Took our 2023 BMW X3 in for a squeak. Mileage 6600 miles. Being our first new BMW purchase, we had anticipated a good first service at least; instead my wife waited over hours to diagnose a “squeak”. Maybe a little over cautious about a noise but not completely unreasonable. The service writer brought attention to the tires and recommended we replace them soon; they only have 6,500 miles on them and look perfect. I was shocked to hear this report from my wife (and see it in paper). This BMW Fremont 5720 Cushing Pkwy. Warning: consider another service location. Due to this experience alone, I am turned off by BMW. My next car may be a different brand; so unfortunate.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great service
byon 09/25/2023
everything that needed to be done was. all was explained to me beforehand. i received the car by the time promised abd it was shining bright from a wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments