Customer Reviews of BMW of Fremont
Review type:
Oil service
by JimJimP on 07/12/2025Excellent and most courteous serviceExcellent Setvice
by Gracedr on 07/02/2025Fremont of BMW takes great care of their customers and provide excellent service and car maintenance! Nick Lal is always very professional and helpful. The certified technicians, the guys who cleaned my car, and other support staff were… excellent! The manager accommodated me with a courtesy car on short notice - fantastic! Kudos to all!Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Lacking attention to minor issues
by X5_21_BK on 04/30/2025Fixed the major issue, but lacked attention to minor issue. Also, communication is/was not up to par. See whole lot of room for improvements.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (510) 224-4820 to find out how we can work towards resolving these issues. We look forward to hearing from you soon.
Did excellent service and car runs great
by Car_In_CA on 04/24/2025Brought it in for an emergency breakdown on the highway. They quickly got the info, referred me to a towing place, and got the car on the lift fast. Car was delivered on time and runs great.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
BMW I3 Service at Fremont Automall
by IsabelM on 02/11/2025First time visit at this location. Kudos to Nhan (Nathan) Duong for the personal attention and service. There was a delay in getting the car fixed due to staffing issues but they were able to address the problem, which was not severe. When… scheduling ask for Nhan and he'll assist you promptly!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Ianyang on 11/10/2024Very good serviceHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great reception and service
by Hemanth on 08/19/2024I have dropped off my vehicle for an year service to change oils. I was assisted by Nilesh Lal. He made my appointment flawless and easy that includes offering great service advice, providing concierge service and service recommendations… for improved driving conditions. I had great experience working with this team in the past as well.Hi Hemanth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Nick never misses anything !!!
by Taresh Anand on 05/23/2024Have been taking my cars for servicing here for the past 10 plus years. Nick Lal has always been a detail oriented person and never missed a thing. Keeps me informed regularly. The service team at Fremont BMW is the best ever.Hi Taresh, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Fremont. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Great service and turnaround
by PranayG on 03/22/2024The service manager made the service process look very smooth and great customer hospitalityHi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of BMW of Fremont and we hope to be of service again in the future.
Seem less service
by Maneey S on 12/08/2023I had my BMW X5 serviced, was great experience. They answered all my questions and concerns.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Fremont Service Dept
by L Garza on 12/07/2023Good experience with the Fremont BMW Service department, from the phone call to set up the appointment to the quick and efficient one-year express service. Service Advisor Alvin Lee was informative and great to work with.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Exceptional Service Experience over 15 years!!!!
by Shams Tabrez on 12/07/2023I have been a loyal customer for service for over 15 years now. Honestly, I roiling consider moving - because of Nick Lal. In today’s world where everyone is super busy he ALWAYS makes time for his customers. He is professional, courteous,… knowledgeable and very very customer oriented. Just a fabulous customer service experience. They say sales sells first car and service sells the next…Well, it’s true. My son just bought his Z series sports car just because of how Nick looks after his customers. Just can’t speak higher than that!!!!!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fremont! Thank you so much for being one of our valued guests and we look forward to your next visit!
Parts
by Vladimir on 11/26/2023People were professional and friendly !Hello, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire change
by AT200435se on 11/24/2023Charles was prompt in getting me setup.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Dagnubmw on 11/21/2023The service time took a little bit longer time than expected.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
535i BMW owner
by ThomasL on 11/20/2023I had arrived early for my 8:20 am appt for an oil change and brake fluid replacement on Nov 11. The service tech also added Standard Scope of Service $132.88 and Vehicle Check $264.88 to my services The waiting area was filling up with… people waiting for service. I ended waiting 3 1/2 hrs and felt like the last person in the waiting area at noon. When I picked my vehicle, I was expecting a checklist of my vehicle conditions which I had paid for. None was provided. Just an assurance by the service tech that my vehicle was OK. I purchased my vehicle from this dealer and had been servicing my vehicle there for the last five years. I always had excellent service from this dealer until that Saturday. Was there a comprehensive checklist done by the mechanic?Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4820 to discuss what we can do to help.
To BMW of Fremont Service Managers' Mike and Gretchen. Thanks for your quick respond in resolving my complaints. Your Dealership deserves service rating of 5 stars. Thanks again
My low beam and rear lights are not turned on at night
by HenryPeng on 11/19/2023A week ago, I noticed the low beam lights and rear lights were not turned on at night. So, I delivered my BMW to BWM Fremont for repair. The service guy checked information panel and the car. He said everything was alright. The thing is… your car is dirty. You just need to wash it, especially the front lights and rear lights. He didn't charge me a penny. Totally, it took less than 10 minutes.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW 330e sẻvice
by Dong Bui on 11/13/2023Great service for brake fluid service request and tire setting reset by BMW service department ! However, I had to wait for 3 hrs instead of 2 hrs as estimated by service advisor. When a customer waiting in the lounge area, please… consider ‘expediting’ the service when possible, Thank you.Hello Dong, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tires service
by Andrei C on 11/11/2023Had an overall positive experience during my service appointment for my rear tires. Great to have Nick Lal as my service advisor. He is very professional and did a great job in providing updates about my car’s situation. Everything was a… smooth process and didn’t encounter any problem during this visit.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Exceptional Service
by AJ Singh on 11/10/2023The staff was knowledgeable and friendly, ensuring a smooth experience. My vehicle was serviced promptly, and the facilities were clean and comfortable. Overall, a top-notch experience that exceeded my expectations.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
BMW of Fremont - good service
by Rudolph K on 11/01/2023I went on the BMW of Fremont website to make an appointment for my 2005 X3. It was a regular service. Charles was my advisor, and he looked at my previous service record. He said that I had pre-paid my oil change, and that I didn't need… to pay for that. I had them check the vehicle for any issues. I bring this vehicle for regular service at BMW of Fremont. The staff is friendly, and I enjoy that they take good care of my vehicle.Hi Rudolph, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Ivory Park on 07/14/2025