Folsom Lake Ford
Customer Reviews of Folsom Lake Ford
Review type:
Phenomenal
Folsom Lake Ford The Best
by April on 02/01/2020Top level service. Friendly. Trustworthy Best dealership I've ever purchased a vehicle from everThank you for putting your trust in Folsom Lake Ford! We pride ourselves in our ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Excellent, complete, and professional service
by Richard on 02/01/2020Compared to a year ago, people seemed more focused on providing excellent customer service. From the welcome, to the updating as service proceeded, it was very professional and complete.Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by Gary on 01/30/2020Vehicle is always cleaned and ready in timeframe discussed.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford Lease
by Duane on 01/30/2020Very friendly and fast service.Duane, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Oil change for Mustang took longer than expected but great service!
by Nathan on 01/23/2020The customer representative was excellent. Very knowledgeable about my Mustang. He discussed exactly what to have done and even saved me some money. The service was excellent but a little long.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service at Folsom Ford
by Madelyn on 01/19/2020Treated very good. Bridgett Karen, my representative is very nice. I didn’t have to wait long to have my car serviced. Ford has kept my 16 year old Ford Explorer on the road safe for me to not have to worry while I’m driving. This is… much appreciated. Thanks, Bridgett.Madelyn, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford experience.
by Bryan on 01/07/2020Ease of negotiation with the XPLAN. Friendliness of my sales man who wasn't pushy as you normally get when going to dealerships.Thank you for the excellent review! It is great to know tha twe were able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
AWESOME EXPERIENCE, BEST EVER SALES AND FINANCE TEAM
by McKenna on 01/01/2020Very professional, extremely helpful and willing to help you get the best deal possible on your trade-in and New purchase. The sale people Tim 2Lu and Nate Shirey where awesome went above and beyond in educating me on the cars that I was… interested in and the test drives were awesome, not to say incredible. Thank you so much from the McKenna's WOW, Winston I call him the finance wizard awesome and extremely professional went above and beyond helpful in getting you the best finance rate ever!!! Thank you so much from the McKenna'sWe’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service
by Amber on 12/31/2019updated 01/06/2020Quality of service.We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great experience at Folsom Ford
by Pritam on 12/29/2019No Pressure sales experience. listen to my needs and let me decide. Theresa and Gale are amazing.Thank you for the excellent review! It is great to know that we were able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service Dept
by Lanie on 12/20/2019updated 12/27/2019Service and recall were performed quickly.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford, The best place to purchase a vehicle.
by Betty on 12/19/2019Friendly, efficient, caring and dedicated employees. Kentucky and Alex were great in sales. Excellent customer service. Winston Hart in finance was awesome too!We appreciate the kind words, Betty. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
folsom lake ford is awesome
by Marnelli on 12/11/2019updated 12/17/2019people is nice and very helpful especially the sales representative that help us.We appreciate the kind words, Marnelli. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Follow through support
by John on 12/04/2019updated 12/12/2019Experienced and supportive tech advisor. This latest situation took some time, follow up, and oversight to complete the repairs. My advisor set up, ordered, and coordinated all the actions successfully and completly.Thank you for this amazing rating, John! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Fusion Service
by Monica on 11/30/2019updated 12/09/2019The service Nick provided was outstanding. His attention to detail and professionalism is a big reason I will continue to use Quick Lane as my auto service provider.Congratulations on your new vehicle, Monica. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Nick was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Easy Ford Ranger purchase
by Chris on 12/07/2019Friendly truck purchase made me feel important as a customer. Sales person Ben Chaidez took care of me all the way through the purchase.Chris, congratulations on your new purchase! I hope you are continuing to enjoy your Ranger! It's wonderful to know you feel confident in your decision to choose Folsom Lake Ford as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom lake ford. 2020 explorer XLT
by Erin on 12/06/2019outstanding experience, everyone was very helpful and accommodating during the whole process. Anthoney, Kentucky and J.W. Did an outstanding job all the way through.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Benjamin Chaidez - Folsom Lake Ford
by Nicholas on 12/01/2019I liked that no matter what i was doing at other dealerships and with my limited time, Ben was able to give me all of the details that i asked for before i arrived at Folsom Lake Ford. I was getting nothing but disappointing numbers from… all of the other dealerships in sacramento, but FLF was the only one that gave me what i needed. Thank you!Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford, Folsom/CA
by Mahalia on 11/24/2019Reliable services, vehicle and customer service.We appreciate the kind words, Mahalia. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake
by Jason on 11/13/2019Knowledge and follow throughWe appreciate the kind words, Jason. We look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by Tamera on 11/06/2019Theresa Emerson is an amazing sales professional! She paid close attention to My needs and wants. I'm a very happy customer!Thank you for taking the time to write this review. We are pleased to hear that Theresa was able to provide an efficient and overall positive experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you, Annie, for your wonderful review! We’re thrilled to hear that you had a positive experience at Folsom Lake Ford and that our team, including Dave, provided you with friendly and helpful service. We look forward to seeing you again when you’re ready for your next vehicle! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
by Folsom Lake Ford on 04/04/2025