Folsom Lake Ford
Customer Reviews of Folsom Lake Ford
Review type:
Phenomenal
Folsom Lake Ford Service Dept
by fugazi89 on 11/24/2015updated 12/07/2015Everyone was friendly, helpful and respectful. They took care of my car in a timely manner. I also appreciate that I was able to get my car in to be worked on in a short time period.Thank you for reviewing your service experience! We aim to provide friendly, time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook for access to exclusive content! Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The NEW Ford Edge, Awesome
by LeRoDM60 on 12/04/2015The excellent service we received from every department involved in our purchase of our Titanium Edge! Our driving experience, though short to date, has been excellent.We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Folsom Lake Ford. Please feel free to contact us if you have any questions on your new purchase. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Vehicle Purchase
by Gary__H on 12/03/2015We knew what we were looking for in a vehicle , and were not pressured to look at other more expensive options.We appreciate you taking time to leave us a great review! We are pleased to hear Folsom Lake Ford sales team did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford Service Center
by Gregg_or_Carey on 11/23/2015updated 12/04/2015Service writers are friendly, knowledgeable, and forthright. I know they will take good care of me and my vehicles. I like the convenience of having Enterprise Rental Car on site.Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
FolsomFd
by Romo99156 on 11/23/2015A comfortable experience with respect and without the typical hard sell. A breath of fresh air! Strongly suggest broad-based training on positive, lo pressure sales approach.I sincerely thank you for going out of your way to write this review about our dealership. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. If you have any further needs, please come back to see us. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great Service!!!
by PaulMiller2686 on 11/02/2015updated 11/19/2015First class experience. This was my first time at Folsom Lake Ford, have previously been going to Roseville Future Ford. I followed George German to this location because he is so knowledgable and honest!Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again and make sure you like us on Facebook to get all the good service deals! Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Rudolf
by Rudolf_Graner1 on 11/04/2015updated 11/17/2015More than expected was done for a lower than expected price. Very helpful service adviser. Installed even DLR on my Vehicle. Thank's very much!Thank you for the feedback! We are happy to hear of your positive experience at Folsom Lake Ford, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
All day service
by MichaelJT on 11/17/2015I was told in advance that the service would take nearly all day, and I was offered a courtesy shuttle so I did not have to wait in the customer lounge.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Excellent buying experience with the outcome I was looking for...
by TandBLee on 11/06/2015updated 11/16/2015Large dealership with excellent truck inventory on hand. Very easy going and professional staff. Trouble free purchase that resulted in my complete satisfaction.At Folsom Lake Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive visit. We are very pleased you enjoyed your experience. Thank you for your great review and enjoy your purchase! Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great Experience
by Ken_P_23 on 11/14/2015My sales associate, Tony Pacheco, was the best part of my purchasing experience. He, for lack of a better term, held my hand through the entire process and made sure I was comfortable with my deal and understood everything I needed to… about my new car. It didn't hurt that he actually owned and drove the same kind of car I was buying, so I was extra-sure I had made the right choice.Thanks so much for the nice review! Tony is a key component of our team here at Folsom Lake Ford and he will be very happy to hear about your experience. Please come back to see us if you need anything at all. Also, check our Facebook page to stay in the loop with dealer events and special deals! Enjoy your new car! Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
2014 Fusion
by MarcAnth360000 on 10/19/2015updated 11/12/2015My service writer Josh was very kind and helpful. look forward to having him for my adviser thank you and best regardsThank you for leaving us this great review. We are very happy to hear that Josh could be so kind and helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by P1e2t3e4r on 10/22/2015updated 11/12/2015Folsom Lake Ford staff are always friendly and helpful. The building is always neat and clean. Pricing is always reasonable and work is performed on time.Thanks for your perfect review! We're glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
10/24/15 Service
by SharenJulian on 10/26/2015updated 11/11/2015The service rep was so nice. I felt he was personally concerned about my vehicle. I only wish I remembered what his name was. He deserves a bonus!!!!!!I am happy to hear that your time spent with our service representative was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns, please come back to visit us. We are eager to see you in the future. Be sure to check out our Facebook so that you can take advantage of our many great specials and incentives. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service
by villa916 on 10/27/2015updated 11/11/2015The service writer was nice and gave me information I really needed! He took time to explain the service and recalls even through he was busy and by himself!Thank you so much for your positive feedback! Folsom Lake Fords primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Dont hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook to gain access to our exclusive specials. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Lake Ford
by yaitsdrew on 10/16/2015updated 11/11/2015I was a hard person to get approved for credit, and I really needed out of my old car. And, I wanted an F-150. We looked at them drove one of them, and I decided that I wanted it. After we get back to the dealership we run all the… information. We ran everything and I told Marko that I wanted a payment underneath $500. He did his work, and came back at $615, Marko called me and said he got it all the way to $495, and I just decided I didn't want it. He then texted me and told me to come check something out, so I took his word for it. I went, and I fell in love with the new Ford Edge. And, here I am one week later, more in love. Marko really worked his magic with $1,500 down, I was able to drive away in a 2015 Edge SEL, for only $450 a month. I will be sending all of my friends to Marko, and I cannot wait until it is time to buy a new car. He is fabulous, and the entire chain team I worked with I have no complaints about. Awesome job!Congratulations on your new Ford Edge! Marko is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like our Facebook page to stay in the loop with exclusive content and specials. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Helpful and Knowledgeable Leasing Staff!
by Vpurple on 09/18/2015updated 11/04/2015Gayle and Bob in Leasing are both very knowledgeable about the cars we were interested in and answered all our questions. We felt no pressure which was so refreshing! They were flexible and available when we wanted to speak with them and… treated us with great respect. They were patient and listened. They were able to get the car we wanted from another dealer very quickly and complete our transaction without any hassles.All of us at Folsom Lake Ford congratulate you on your new car and appreciate the opportunity you presented to earn your business! Gayle and Bob are great addition to our sales team and we are glad you had the opportunity to work with them. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook page! Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
2015 F150 Buying Experience
by frankjd on 09/18/2015updated 11/03/2015No pressure buying experience. I also spent a considerable amount of time trying out different vehicles that meet my use criteria and there sales staff was extremely accommodating and very courteous.Thank you for the excellent review! It is great to know that our staff was able to provide you with a pressure-free car buying. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
F-150 Suoercab Rattly Door fix
by surchdg8 on 11/02/2015Josh in service was very diligent and patient and thorough, Bill Bergaus- the Service Director was incredible. Very approachable, kind, he made things happen. Thank you, Bill. I had a faulty door latch on my new F-150 supercab that was… rattling 'horribly" It took 4 visits, but finally the latch was replaced... and it is 'quiet'- I can now enjoy driving my new truck. Thanks ot the engineers at Ford who saw that I had this issue and contacted Josh at FLF to tell him how to fix it.We appreciate your kind words. We are glad that Josh and Bill could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Outstanding buying experience.
by Nathans15 on 08/29/2015updated 10/27/2015When I found the car I wanted, the sales person handled our transaction quickly with a no haggle price and the paperwork was taken care of quick enough to allow me to enjoy driving my new car for the rest of the day. For the first time… while buying a car I felt no pressure at all from my salesperson.Outstanding Service at Folsom Lake Ford
by TRawlinson on 10/26/2015SA Jason Shortino and mechanic Galen were outstanding! They went above and beyond communicating with us about the need to replace the engine in our F-150. Both were very attentive in explaining, and showing, to us the problems with the… engine. These two gentlemen exemplify outstanding customer service, people skills, and professionalism. They are a real asset to Folsom Lake Ford.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jason and Galen were able to satisfy that. Don't hesitate if you have any further questions or needs. Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Folsom Ford purchase experience
by TimJones on 10/25/2015Friendly atmosphere, Tom was knowledgable on the Ford product. Felt comfortable, no pressure and felt everyone worked to get me into the vehicle that i wanted.Congratulations on your purchase. I am sure you are continuing to enjoy it. I am happy that Tom and the team provided you with pressure-free, efficient, and knowledgeable customer service. Before your next servicing appointment, please find us on Facebook. You'll be pleased to find the latest exclusive specials offered only to our likers! Best Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you, Annie, for your wonderful review! We’re thrilled to hear that you had a positive experience at Folsom Lake Ford and that our team, including Dave, provided you with friendly and helpful service. We look forward to seeing you again when you’re ready for your next vehicle! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
by Folsom Lake Ford on 04/04/2025