Folsom Lake Ford
Customer Reviews of Folsom Lake Ford
Review type:
Phenomenal
Folsom Lake ford
by Stefan12 on 06/09/2016updated 06/22/2016Matt was honest with me and really helped me with my purchase. If I ever need to buy a car again, I would never hesitate to have Matt sell me the car. Very personable guy! Working together with Andy and Matt to get the best deal possible… was a great first time buyer experience and I would gladly do it again with Folsom Lake Ford.Great service as usual...
by Wes0721 on 06/09/2016updated 06/22/2016Josh did a great job. Josh was nice enough to let me know that the car will need new tires in the fall. I will be coming back.Wes, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again!
Good Service...
by Melaniegw70 on 06/06/2016updated 06/22/2016I was greeted immediately and was able to leave quickly. My vehicle was ready at the time it was promised as well.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Folsom Lake Ford commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Caribou
by TDOUBLEB on 06/07/2016updated 06/21/2016Our salesperson, Johnny made us feel welcome but relaxed from the minute he greeted us until we drove off in our new Explorer. Our test drive was great. We were able to see and feel how the Explorer performed on a variety of road… conditions. Gary and Par were also very helpful and explained things very well.Amazing service
by Joelvalencia on 06/02/2016updated 06/14/2016My salesman Anthony civelo was very patient and got me the perfect car that I wanted! He made the experience enjoyable. Such a great friendly staff. Kentucky was also very help. I had an excellent experience and such a great deal. I will… only come back to this dealership, and will recommend friends and family.Great
by Francee on 06/02/2016updated 06/13/2016Fast and friendly service and very helpful service technicians. They had my service done in a very short time and waiting was no problem.Thank you for taking the time to share your experience at our service center, Francee. I'm glad to hear you found us professional, fast, and neat. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Buying 2016 fusion
by mayvaaj on 06/07/2016Love how they explain the break down of the finance part for me to understand. Catie lee was very helpful in helping understand every step of the way. Also her boss was very helpful and was able to get me a great deal.Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
First car
by Carlos150293 on 05/26/2016updated 06/06/2016Amazing costumer service. John and Benjamin were very professional and helpful! I would definetely recommend this dealership to my friends, coworkers, and family membersDon's experience at Folsom Lake Ford.
by Don_Wo4km1n on 05/24/2016updated 06/06/2016The entire experience pleased me. I do wish it had been washed. Customer service was all that I expected. You can be sure I have only good words for Folsom Lake Ford service.Service job
by ElectricLarry on 05/20/2016updated 06/03/2016You can get the job done quickly. I was in for an oil change & you found a leak in the power steering unit. It was ready to go by noon the next day on a warranty service.Kudos for Folsom Lake Ford
by Judybryant on 05/17/2016updated 05/31/2016My appointment was on time, the service was done in the scheduled time and the staff was pleasant. The results of the service was explained to me and the checked out a concern I had that wasn't a normal item for the service. I would also… like to comment on the extra service I received a few months earlier when I took my car in to be serviced. J. Ford was exceptionally helpful in working with me with an issue that was discovered during the service. He expedited the correction on the issue and the recall. When an issue came up due to an error on Ford's part he handled the situation with a pleasant demeanor and expedited having it corrected in a timely manner. I feel he is a good example of the type of person that Ford employs. I am very satisfied with the service I get from the dealer.OUTSTANDING EXPERIENCE AT FOLSOM LAKE FORD
by CAPTRONNAUBURN on 05/21/2016updated 05/31/2016Matt and Andy were very friendly and shared their knowledge when we were selecting our truck. They did not smother us or subject us to any high pressure sales, which we truly appreciated. Andy stayed with us after the final papers were… signed and walked us through the various options as well as the general operation of the truck so we were confident driving it on our long way home.Folsom Lake Ford Is Great!
by MCGraniteBay on 05/24/2016Sales Staff was very knowledgeable and the transaction was simple and fast. They demonstrated the truck in detail, walked me through the features and benefits and were truly easy to work with.Thank you for your wonderful feedback. It's fantastic to know that we were able to make your purchase incredibly easy, fast and informative. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Visit us on Facebook for access to our exclusive specials. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Ford Edge
by Jfmendez83 on 05/12/2016updated 05/23/2016The proactiveness from Kevin to ensure we got the best car. I was exchanging emails with Kevin for the last 2 months regarding the best car/deal for me and my family and he made it happenGreat buying experience
by Marximus508 on 05/22/2016I had some issues with my local dealers here around redding so I picked up the phone and made a couple calls down in Sacramento to see what my options were in your area. Future ford led me down a rabbit hole telling me they could easily… beat the price I was at. This ended with a complete loss of contact on their part. I guess they changed their minds. When I called folsom a few days later I got Mike Frost on the line. He gave me a fair price from the start and seemed to be someone I could trust with my first new truck buying experience. After my deposit he kept in contact with me by phone and email giving me updates on the progress of my order. Nearing the end I found out that my local dealer had ordered my exact truck without my knowledge (there was to be a deposit for order that I never gave them and had no contact for a month and a half) and it was sitting on their lot minutes away for me to pick up and drive away. Your price was better but didn't necessarily justify the drive to Sacramento to pick it up. I held my ground because I wanted to buy from someone with some integrity and I couldn't allow myself to cut ties with Mike as he had done so well to make this experience go smoothly for me. Having never even been to your dealership I was very impressed upon arrival. My truck was there in the front lot shined up ready to go. Mike greeted us and started the process and everything went smoothly. Mike actually knew more about this truck than I did which was something I hadn't found at the other dealerships. He seemed to be very knowledgeable in all of ford's lineup in the small talk we had in between signing papers and such. This is a plus for me to find a salesmen who is enthusiastic about what he is selling you. Can't remember his name but the finance guy did very well also. I know it's part of their job to push add ons at the end. I was dead set on getting out of there without any extended warranties or service contracts. He took this just fine which surprised me after all the horror stories I've heard from friends who've bought at other dealerships. I hope my refusal doesn't reflect poorly on him because his not pressuring me will be one of the selling points I use in conversation about my experience. There was a ton of stress leading up to finally driving this thing home but through it all Mike Frost and your dealership did a great job putting me at ease. It's important to me that I can look back on this experience and know I was treated fairly and ended up happy with what I paid for my new truck. At this point I would be the first to jump into a car buying conversation and tell how Mike and folsom lake ford are definitely worth a call or a drive from redding. It also helps that this truck is absolutely everything I hoped it would be and then some. Ford really has it together with these trucks I tell you. Thanks folsom ford.Good service - they went out of their way to help
by Mattias on 05/05/2016updated 05/18/2016This time, the process went smoothly (there had been some issues in the past). In addition, the service rep Gary Enyart went to great lengths to address my concerns regarding a repair.Mid day lunch and new battery
by Jimandme on 05/08/2016updated 05/18/2016The service guys pay attention to each customer. I felt like they value me and wanted to explain their findings clearly.i trust them.Great buying experience!
by rsnewedge on 05/12/2016Good communication throughout the whole buying process. Great buying experience! Would definitely buy another car from Gary Katz and will recommend him to my friends!Thank you and congratulations on your purchase! We are so very pleased that Gary could make your visit a great buying experience and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your new car! Like us on Facebook to catch the latest specials! Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Excellent service
by Apetersen08 on 05/09/2016Very welcoming employee's and vacinity! I will be returning to this location for all services! Great team all the way around!!!Thank you for your kind words. We feel our service department is what makes Folsom Lake Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
great service
by rcornely on 05/06/2016Very friendly and courteous service. Your service advisor Avneel was great very courteous and knowledgeable. I would certainly recommend Folsom Lake Ford service to my friends and family.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with courteous and knowledgeable service on your car. Thank you for your business and your recommendations. We hope you will give us the opportunity to help you again whenever its time for your next car. Best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
My Service Experience with Folsom Lake Ford
by I_Andersen on 04/17/2016updated 05/07/2016Being kept in the know of what was happening to my car. For all of the things that were wrong with my car, I feel I was given a good price , for all that had to be done.
Thank you, Annie, for your wonderful review! We’re thrilled to hear that you had a positive experience at Folsom Lake Ford and that our team, including Dave, provided you with friendly and helpful service. We look forward to seeing you again when you’re ready for your next vehicle! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
by Folsom Lake Ford on 04/04/2025