Folsom Lake Ford
Customer Reviews of Folsom Lake Ford
Review type:
Phenomenal
No Way - They Do What They Say?
by ML Gregg on 07/02/2025My service Rep kept me informed thru out the work done. When he said he would call me - he did EVERY TIME, which means I didn't have to stop working to hunt him down. The work done looks like it was done at the factory. Very professional… work, I'm impressed.Thank you so much for your kind words! I'm thrilled to hear that your service representative kept you informed and that you were impressed with the quality of the work done at Folsom Lake Ford. Our team strives for professionalism in all aspects of our service. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Phenomenal
by Annie on 03/29/2025updated 04/04/2025I have always hated dealerships. High pressure, wanna make a sale type people regardless of the customer needs. You won’t get that here. Friendly and kind people. Dave Someberg was amazing. Our finance guy was great, funny, and helped us… get out the door quickly. We will come back when we need another car.Thank you, Annie, for your wonderful review! We’re thrilled to hear that you had a positive experience at Folsom Lake Ford and that our team, including Dave, provided you with friendly and helpful service. We look forward to seeing you again when you’re ready for your next vehicle! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
🙏🙏
by Jaspreet Rai on 03/02/2025So good Dave and Anthony so professional. Always help u above and beyond. So glad I bought my pickup from there. No complaints so satisfied with their customer service.They treat customer like family.Thank you, Jaspreet! We truly appreciate your kind words about Dave and Anthony at Folsom Lake Ford. It's wonderful to hear that you had such a positive experience and that you're satisfied with your pickup. We always strive to treat our customers like family, and your feedback means a lot to us. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
pleasant and helpful
by notTobyG on 08/31/2024Luis, was polite, professional and helpful. He set a clear expectation of the work that was to be done.Thank you for your wonderful review! We truly appreciate your kind words about our team's professionalism and clarity at Folsom Lake Ford. We're glad that you had a positive experience and found our service helpful. Please come visit us again, and feel free to share your experience with others! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
F-150 Hybrid Service - Folsom Lake Ford
by Eric on 04/09/2024Jaye Ford was very helpful. Had an issue with my right side extended mirror which the parts department said they couldn't address but Jaye did immediately. Impressed with Jaye's ability to satisfy my needs.Thank you so much for sharing your positive experience with us, Eric! We are thrilled that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Used car purchase
by Ron on 03/09/2024Friendly, smooth, and enjoyable experience.Thank you for your review, Ron. We're glad to hear that you found the process of buying your car from us to be friendly, smooth, and enjoyable. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Dave and Anthony so helpful. Always ready to help the customer. So professional. I feel lucky to buy my pickup from there. They are 101% recommend.
Incredible sales and customer support
by Christina on 02/21/2024Gayle & Scott were incredible at helping us with our Expedition and also our purchase decisions on our beautiful Green 2023 Bronco Sasquatch. Gayle worked with us for months and was so patient, straightforward, supportive and always kind in… helping us through the entire process. Gayle and Scott were thoughtful and absolutely customer conscious. Thank you!Thank you for the kind words, Christina. We're completely committed to providing top-quality sales and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Ford oil change
by Vernon on 02/07/2024Service person gave me a free oil change because of the length of time I had wait.Thank you for your wonderful feedback, Vernon. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
By far my best experience with a dealership!
by Amber on 01/24/2024The communication from Tommy was so helpful and calming. He made my stressful situation easy and was very informative on my car. He made the process so easy and I was confident in Folsom Lake Ford to take care of my car. The receptionist… were very helpful and friendly as well. By living 2 hours away, I would still choose coming here over any other ford dealership based on my experience.Amber, thank you for taking the time to travel to see our team. We appreciate your kind and sincere comments. We will be there for you for many years to come. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
FLF
by Gary on 11/16/2023All work was done in a timely manner. Maximizing use of the Maintenance and Service Plans I purchased.I cannot thank you enough for this glowing review of our service center, Gary! I know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service!
by David on 11/02/2023Raye and Lacey are awesome! Friendly, confident, and got the job done in the best way!Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great customer service and friendly staff, over 10 years
by Robin on 10/19/2023Friendly and knowledgeable staff, willing to go the extra mile.At Folsom Lake Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Fun buying a truck
by Craig on 09/19/2023GM Jon Peterson took the time to speak with me, and salesperson Gary Katz was very patient working with us. It was important to him that we get the vehicle that was right for us. We never felt rushed, or any pressure to close the deal.Thank you so much for taking the time to share your feedback with us, Craig! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
F350 Maintenance
by Todd on 09/18/2023Work was performed with no delay in getting it completed.Todd, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Purchase new Bronco Sport Badlands from Folsom Lake Ford
by Allen on 07/09/2023Working with Matt and Mike on the purchase of a new Broncos Sport Badlands. Professional, expedient and friendly experience.Thank you for taking the time to share your feedback regarding your experience at Folsom Lake Ford and congratulations on your new Ford Bronco! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Repair shop
by Barbara on 07/04/2023Louis was very helpful and kept me informed at all times about the progress of the repairs on my vehicle. The company was honest about my repairs and timely about my vehicle return time.Barbara, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Professional Service at Folsom Lake Ford
by Klint on 07/03/2023Through, caring, courteous, professional Service official, James.Klint, we appreciate your kind words about our service team. Thank you for choosing Folsom Lake Ford for your vehicle needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service
by Kyle on 06/30/2023I bought a 2020 explorer from Lexus of Sacramento the week prior to needing service. I saw on the CARFAX report Folsom ford had worked on the car in March same year. I called to find out exactly what was repaired and spoke with Brigitte.… She was able to squeeze me in the following week. I met with Brigitte and received awesome customer service. Definitely will be working with Folsom ford for future service on my explorerKyle, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Folsom Lake Ford satisfied. We are very appreciative of your 5-star review. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Purchase experience
by Jacob on 05/21/2023Folsom Lake Ford helped me find a vehicle with what I was looking for and more.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Mach-E internet purchase
by Kevin on 05/18/2023The sales representative and manager had great follow-upKevin, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Folsom Lake Ford. Please feel free to contact us if you have any questions on your new purchase. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great Experience
by Ulises on 05/13/2023Everything went pretty smooth from the time I arrived to the time I drove off in my new Maverick. I also received a full walkthrough of the vehicle and an explanation of all the features installed which was great. I was at the dealership… for roughly 3hrs which is considerably less than the last time I purchased a vehicle at a different location in 2018.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Thank you, Annie, for your wonderful review! We’re thrilled to hear that you had a positive experience at Folsom Lake Ford and that our team, including Dave, provided you with friendly and helpful service. We look forward to seeing you again when you’re ready for your next vehicle! Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
by Folsom Lake Ford on 04/04/2025