Jack Powell Chrysler Dodge Jeep Ram
Customer Reviews of Jack Powell Chrysler Dodge Jeep Ram
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The following reviews are more than two years old. They are not included in the overall rating.
43 sales reviews
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New Jeep
by wcbrunner on 09/04/2018Excellent assistance from Doug Downey and Michael Lopez during purchase of my new 2018 Wrangler Unlimited Rubicon JL!Pleasant experience
by justinh76 on 09/05/2018The service that I received was pretty spectacular, especially when compared to other dealerships that I have experienced in the past. The salesman, Nick, was friendly, professional, and answered my questions quickly whether through text… or email. I never felt pressured into any deal and I have to admit that it was a fairly pleasant experience. Ask for Nick Cucinella becuase he'll take care of you and you won't be disappointed!Most unprofessional and unethical team
by Nithesh on 08/27/2018I took a test drive, zero'ed on the model I want, for the price I was comfortable. we agreed on the model/price post which they took all my financial information (SSN, outstanding mortgage, how much I earn etc). They took the car for prep… work (/detailing) and made me wait for 2 hours. Now after whole 3 hours of deal-making, they realized that they could not honor the price we agreed upon before. Brian (I guess the manager of this unprofessional team) came to me and said in an adamant tone, it was a SMALL MISTAKE from their end and they will not sell the car for the price they agreed. And guess what, they even shred my paperwork even before asking me (I seriously fear about my SSN information)Jose was very professional
by jessiebaby777 on 08/13/2018I called the day before my appointment to set it up. I was trading in my 2008 Cadillac to see what I could get back and see what they have available. Jose helped me from the initial phone call to the final goodbye. He sat with us for hours… finding the best possible solution, most budget friendly option, and making sure we were comfortable. His sales experience was in NO WAY "car salesman" type of feel. He was personable and realistic, you could truly tell he was interested in what was best for us. I am extremely excited with my new Jeep purchase and I know that when I need service, Jack Powell dealership will be the first place I go. Thank you Jose and Jack Powell for such an incredible experience!2018 Jeep Renagade
by SusieEsq on 08/15/2018Michael Lopez was my salesman. He was patient, knowledgeable and listened to what I wanted and needed in the vehicle I was purchasing. I highly recommend him!Trade In /
by MikeHawes on 08/07/2018Jack Powell associates did a wonderful job, exceeded my expectations immensely. Was on the phone with Abe and His assistant through out a few days, regarding my now prior dilemma. They were honest, trustworthy and to the point in which i… can respect. Honesty when dealing with dealerships is the number one factor.2018 compass
by atcbruno on 07/26/2018worked out very nice I was in a hurry and they did their best to get me out fastBad Sales
by Calvin_Nav on 07/25/2018If you're planning on buying a Car, Go to Carlsbad Bob Baker for any Dodge car. You will get a better deal than Jackpowell. Jackpowell ripped me off with the price. This is the issue that I got into with Jackpowell. I bought a… charger car 3 weeks ago, July 3, 2018. I was supposed to go Bob Baker Carlsbad for the 2019 Charger with a price 0f 29,900. Jackpowell doesn't have the same Car, so Jackpowell told that they will get it from Carl Burger. I agree to get that car instead of going to Carlsbad, I told them that it should be the same price as Carlsbad for 29,900. Guess what I just check the documents I signed on the copy they gave me saved on a USB card. Jackpowell charge me 32,300 for the V6 Charger. Jackpowell didn't inform me of the price that they will charge me. They just let sign us all the documents and let me and my son waited for 6 hours to get the Car. Jackpowell went to Carl Burger to get the ridiculous price.Hello- We appreciate you considering us for your search for a new vehicle. Thank you for sharing feedback. Please contact us to discuss this further and help us learn the details of your visit. You can reach Todd Nielson at sales@jackpowell.com to share your concerns.
Very good experience
by Mike2017Ram on 07/02/2018Bought a 2017 Ram. Easy experience and Mark did a Great job. Thanks. Only thing I would change is they put all paper work on thumb drive. Would be nice if they gave the warranty on paper as well do I dont have to go print to put in glove… box. Other than that Higjly please and will reccomend to anyone.Outstanding Customer Service Oprah Blythe
by Allie0609 on 05/14/2018From beginning to the end I received five star rating from Oprah Blythe on this past Friday. Oprah went over and beyond what I expected from her. I would refer all of my family and friends to Oprah to purchase their next vehicle. Oprah… Rocks!!!Katie At Jack Powell Followed up and earned the Sale
by PC_Janitor on 04/30/2015My purchase wasn't an easy walk on the lot and buy a car. I wanted V8 4X4 Off Road 2 No dealer had one hence My Jeep Grand Cherokee was an order, Katie worked hard to make sure it had all the stuff I wanted. I wasn't an easy customer to… please. But she did a great job.GREAT EXPERIENCE!!!
by chuckr23 on 01/23/2015My wife and I just bought a new Chrysler 200. I shopped around and found that the people at Jack Powell wanted my business the most. They treated us with respect, worked hard to find the car we wanted, and went out of their way to make the… deal. Specific thank you's go to James V (salesman), Jeffrey S (salesman who took us for a test drive while James was handling business) and Keith S (finance). I WILL buy from them again.It's a Pleasure Dealing with A Pro like Joey Montoya
by twmjr on 11/01/2014I made a decision to purchase a new truck in early September but because of my schedule could not make the time to do in person comparison shopping until several weeks later. During that period, Joey contacted me and followed up by email… and phone (as did five other dealers in San Diego). Joey always conducted himself professionally and courteously. When I finally arranged to come into the Jack Powell's showroom, Joey understood that I was comparison shopping, what I wanted in a truck and made the entire experience a pleasant one. Joey helped me to understand what I needed in a truck and helped me to narrow my choice to the RAM 1500 Hemi (a great truck) and the Silverado LTZ. I would recommend that anyone wanting to do a real apples to apples comparison of new cars or trucks include Joey Montoya in that discussion. He made me a great offer on a great truck. It was a pleasure dealing with him.Excellent Experience Buying a new Rubicon!
by MrsG9064 on 10/11/2014Worked with Jack Blakeman at Jack Powell. He was awesome. The high ratings for this dealership is what motivated us to go in. Jack's wonderful, non-pushy attitude and professionalism is what kept us there. Jack was able to find us the… perfect Rubicon and he and finance man Gavin, were able to put together the perfect price, and financing package. These guys are number 1 in our book. Thanks for the excellent experience!Hi Mrs. G, Thank you for sharing your comments at Jack Powell! We are happy to hear that you enjoyed your experience. Please come see us again soon and let me know if you have any questions! -Jasen jasen@jackpowell.com (760) 658-6808
Rude Disrespectful Immature Manager
by surfrock89 on 07/22/2013updated 08/05/2025If you want an extremely pushy salesman and an insanely rude manager talking down to you, Jack Powell Dodge is your place. We went in to get the trade in value of our car and saw a car that was interesting enough to take a look at. I must… have told the salesman 15 times that I wanted to get the trade in value of my car before he actually did. Instead of simply getting the info that I wanted in order to see what I could afford, he kept trying to run my credit. The salesman wasn't rude, he was just very annoying and pushy, more than I've seen when buying any other car that myself or my family or friends have had. THE MANAGER WAS THE COMPLETE WORST PERSON THAT I HAVE EVER HAD THE DISPLEASURE OF MEETING!!! He was rude and even more pushy than the salesman. First off, he was trying to give me a terrible trade in value which was significantly less than what Kelly Blue Book says. Once I told him that the car that I was looking at wasn't the right fit, he got even worse. He started saying that his "guys weren't getting paid while working with us" and that is when we had enough. We ended up just walking away while the manager was yelling things like "you don't know how to buy a car" and "thanks for wasting our time." ARE YOU KIDDING ME?! How did this [non-permissible content removed] manager get to the position that he is in?! I have never had such horrible customer service at any place in my entire life, let alone a place that I would consider dropping thousands of dollars at! I can go to Best Buy and work with 17 year olds that have better customer service and sales skills than these amateur salesmen did. Unless you specifically enjoy a rude, obnoxious, and pushy sales team that treats their customers with disrespect, you should never go to Jack Powell Dodge. This was the worst car experience myself or my family has ever had and would gladly drive over 100 miles to go to another dealership that can actually act like respectable adults. In regards to the manager's comment of "thanks for wasting our time," I am now happy to have wasted your time considering you definitely wasted mine.We apologize for your bad experience at our dealership. We pride ourselves on our customer service, and it is distressing to hear about your incident. It must have been frustrating to not get the answer that you wanted. Please be assured that we take your comments very seriously. This incident will be throughly investigated so that we may improve upon our customer service techniques. Please feel free to give us a call if you would like additional help. We take pride in our business and are striving to make it better everyday.
Special Finance Dept.
by boomboom8 on 11/07/2012updated 08/05/2025Recently,I brought a car from here. James and Christina are wonderful from this dept. I really had a wonderful time with them. They are professional and courteous. They give you their utmost positively attitude that they can help you where… other auto places probably couldn't go any further for you. I was never rushed into the autobuying,James was very nice to make sure and ask me questions if I was comfortable with the car,payment,etc. Therefore,I send my coworker the following week,she got a car from them too. I highly recommend Jack Powell Dealership to families and friends. If you ever need a second chance or want a dealership to make you feel as family as well,then go to Jack Powell and ask for James or Christina. You can count on leaving with a positive attitude,feeling good and driving off with your brand new car. They can make it happen for you.Good experience straight forward.
by elripster on 11/13/2013updated 08/05/2025Just bought a 2013 300S new at the end of 2013. The salesmen were very helpful in locating different vehicles as well as patient as I sorted through the options. I was looking preowned and they had a new one they wanted to sell me. I laid… out my terms which were very low since the car was initially out of my price range. We haggled and they earned my business with a very competitive price on the vehicle. They even beat my preapproved financing which let me benefit from all the rebates (part of the benefit of shopping end of the year models) as well as an excellent interest rate. Cars are like houses in that if you want a good deal you need to offer low, stand your ground, be ready to walk away, but know when to pounce when the deal is in front of you. On the flip side the dealer needs to make a profit to stay in business and pay its employees. As result, haggling can be and often is contentious and emotionally draining (for both parties I'm sure) but I found the Jack Powell staff to be very professional and straight forward. I would go back to Jack Powell again.Great Decision
by PhotosByTuck on 02/10/2014updated 08/05/2025A great experience ! I would highly recommend Anyone to Shop Here. No need to run all over town this is the place to buy your next next car or truck ! My salesman, Jack B. was great, he helped me pick out the perfectride !My First New Car - Sales and Service done the right way.
by joecool2014 on 04/30/2014updated 08/05/2025Dear JackPowell Team, You guys made a first time buyer wonder why he never tried buying new before. Bruce W. and manager and the finance manager were personable to the point and made sure that I was rewarded by my stellar credit report… which as been ignored by most institutions. Bruce took the time to explain all that I asked and even was patient enough to listen to my personal problems LOL. I met the service manager as part of my purchase. I was dreading the finance manager meeting to finalize the deal but ended up walking away with a 2014 Jeep cherokee with a WHAT? LIFETIME WARRANTY. Ulga a very personable sales woman was so cool and supportive as I drove off into the sunset. A recent separation from my wife who questions everything I do even said "how did you get such a good deal?" Haaaaaa!#1 Car Sales Man anywhere / Rich G. / He is the man!
by bpluslin on 06/30/2013updated 08/05/2025Rich G. is an awesome car sales person. He is the kind of sales person everyone is looking for to assist in purchasing a car. Let me tell you that he treated us with the utmost courtesy, helped with option information, kind, friendly, not… pushy, makes you feel comfortable, gives you the best deal possible including our trade in, considerate, keeps in touch, always responds to questions and so much more. If we purchase another car we would not hesitate to call on Rich. We would highly overwhelmingly recommend him as a car sales person to anyone. We are so happy with our New 2013 Chrysler 300c V8 Hemi. We special ordered it. Rich assisted us with ordering our new car with all the bells and whistles. We received it in only 34 days. Amazing! It is the best car we have ever had! What more can anyone ask for! Thank you so much Rich, we are so grateful for your help!The BEST Dodge Dealer in SoCal!
by ChuckR23 on 05/14/2013updated 08/05/2025I just bought a new Dodge Dart and couldn't be happier with the experience and deal. Ashley G. was extremely helpful explaining the differences between all of the models and options which made my decision much simpler. When it came time to… crunch numbers, she and the Mgr Hassan found all incentives/rebates/etc and we quickly arrived at a sales price. I got a fantastic deal without the bad after taste of a long hard haggle.Thank you Chuck for your business. We're glad to have you as a member of our family and we will be here to take of you new Dart for years to come
About our dealership
Thank you for considering us, however, we're concerned about your experience. Please contact Kyle McGregor, Customer Relations Manager at feedback@jackpowell.com if you would like to discuss this further. We appreciate your business.
by richgreene on 09/04/2018