Jack Powell Chrysler Dodge Jeep Ram
Customer Reviews of Jack Powell Chrysler Dodge Jeep Ram
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Complete rip off....go elsewhere
by James W on 01/12/2021DO NOT BUY A CAR HERE. They will try to take advantage of you. First they appraise my vehicle at 14,500 which didn't seem right since KBB had a trade in range of 19,000 to 21,000. They worked a deal using my trade of 14,500 and told me… the lease would be roughly $550 a month. I went to carmax and was offered 19,500 for my trade. Jack Powell agreed to match and worked a deal on the same car for $525 a month. How does $5000 more for my trade equate to only a $25 difference monthly...BS. Then I show them a lease I got approved for through another Dodge dealer using chrysler capital for $480 a month. They do a deal on a different car they have on the lot and want $530 a month. They claim their car has a package the other one does not. That is true but the car for $480 has a $3500 package theirs does not. The cars are the same year and model. Their car cost $200 more. How does that add $50 a month...again BS. I would of already purchased the other one but it is still enroute to the dealer. Guess I will wait the week and a half to get it. Do not be a suckered and buy from this dealership....THEY WILL RIP YOU OFF!!!!!Highly recommend!
by Jnewell on 11/08/2019From the moment we stepped foot in this dealership, it was top notch all the way. Chris Davis went above and beyond to help us secure the perfect car and we couldn't be happier with our certified pre-owned 2017 Jeep Grand Cherokee. I… highly recommend this dealership...and we visited quite a few. If you're looking for a great car buying experience, go see Chris at Jack Powell!Great deal, did exactly what they promised!
by KevinV on 06/04/2019We had a great experience! We live in Orange County and after having a horrible experience in Huntington Beach a family member put us in touch with Jack Powell. We dealt with Chris Davis over the phone before making the trip. When we did… drive all the way down, Chris honored everything he had promised. There was no changing the offer, no "sorry we can't do that" for some made-up reason, no hard sell of unneeded extras. It was the best experience I could have hoped for, and a great deal!!! It says something that we drove 75 miles with 3 kids to buy from Chirs at Jack Powell.No hassle sales, easy and good experience
by Anonymous on 04/30/2019Worked with Dante from sales who was extremely helpful in selecting the right vehicle for what I wanted and within my criteria; Very friendly and easy to work with.Outstanding sales experience
by Waltrp1 on 04/23/2019I've bought many cars thru the years but this was my best experience buying a vehicle. Great price and no haggling!Great customer service & easy to buy car!
by Eschma on 03/23/2019My husband and I bought a new 4-door jeep wrangler at the dealership and the process was super easy! The entire Team was great and was able to get all the paperwork wrapped up in one swoop!Great dealership!
by Lucys13 on 03/11/2019David was the one helping us out, not only was he amazingly helpful but want pushy at all, he really took his time to help us get what we wanted, him and the whole team at jack Powell went above the expected. Thank you!Great customer service!
by Ramirez on 03/09/2019I stopped in to inquire about possibly buying a new Jeep, thus turning in my current Charger back on Oct 2018, timing was just not right at the time. With this said, Jonathan Casselman kept in touch with me with courteous follow ups, thus… the reason I decided to contact Jack Powell Jeep on March 7th, with now being a proud owner of a Jeep Cherokee thanks to Jonathan’s professional persistence with the aid of Doug Downey’s assistance, great team! Just an FYI, Doug sold me the Charger back on 2016. I would truly recommend and buy again at Jack Powell Chrysler Dodge JEEP Ram, because of the customer service level provided by Jonathan and Doug!Ram 1500 eco diesel
by Diesel_one on 02/19/2019Great experience. The sales staff made me a very good offer and took great care of me through the deal. Thanks to everyone there for s positive experience.Excellent customer service. Thank you!!
by LT on 02/19/2019A big Thank You to Mark Lehman my sales professional when purchasing my minivan. He was very helpful and able to answer all my questions. His team got me a great deal with finance and the whole paperwork experience (even on President's Day)… was concluded in 1 hour. Great service and quality vehicles! Thank you again.Thanks Brothers!!!
by TimmyD on 02/12/2019Just wanted to say thanks to my sales guy Mark and sales manager Abraham for an "EASY" process to buy my AWESOME 2019 RAM 1500. There was no messing around and we got the deal done quick!! Thanks!Almost to easy!
by Charles on 01/30/2019Oprah was great and I know where I will be getting my next delivery van! Cheers!!Great Experience
by Roger on 01/25/2019This was my first new car purchase ever and Mark and the team (including Stella in the Service Department) did a great job, made the purchase easy and followed up on all the questions I had.Best Purchase Experience Ever!
by TreeHugger on 01/07/2019Jack Powell and Nick Cucinella were just amazing this past weekend! My previous experiences with other dealerships were not good, they were usually very long and tiresome days, that I usually end up regretting. Not this time, this was the… fastest, easiest, best car buying experience we ever had. Nick gave us the right price right away, the car was a better model than we were looking (same price), the whole process went smooth, the finance was also very easy. Not to mention they bought my used car, paying the same amount KBB offered. We're very happy with our 2019 Grand Cherokee. Jack Powell got a new customer we'll be back in 3 years when the lease is up. Thanks again Nick!!Thank you Dante we love our Jeep!
by RJR2DSD on 12/30/2018My husband and I recently purchased a new Jeep at this location. Dante helped us and worked with us the entire time to choose the best option for us. We test drove multiple vehicles and he walked us through multiple car features,… similarities, and differences each one presented. He was so professional and personable the entire time and we really enjoyed working with him. We will definitely be referring this jeep location and Dante to all our friends and family! Thank you again, Dante!Be Careful Buying from Jack Powell
by FrustratedBuyer on 12/28/2018I found a Jeep on the Jack Powell website that matched what I was looking for at the right price. I spoke at length to Mark, the internet sales manger, prior to coming in to see the vehicle. I did not want to waste my time on a test drive… or on a contract unless I knew we were on the same page regarding the price. Mark assured me multiple times that there would be no shenanigans, no "bait and switch," and that they would honor the deal advertised on their website. When I arrived, Mark came out to show me the vehicle and introduced me to a different sales associate, Jose. When Jose got into the Jeep for a test drive, he disclosed that there was an ant-theft device attached to it that was not disclosed on the website or discussed prior to my arriving, but assured me that it could be removed. The test drive went well, and at this point I was quite happy with the overall purchase experience so far. However, when sitting down with Jose to go over the price of the car, I happened to notice that the total price of the car was around $2000 more than the sum of the vehicle, tax, fees, etc. In other words, the math on the initial sales paperwork didn’t seem to add up. When I asked about the difference, Jose pointed to some small print near an asterisk lower down on the page for a "S.W.A.T." anti-theft device at a cost of $1995. It was alarming to me that something that cost almost $2000 would not be included in a transparent way in the price breakdown of a vehicle. I told Jose I did want want the anti-theft device, and reminded him that he indicated that it could be removed. He went back to his sales manager, and came back indicated that they were willing to sell me the S.W.A.T. device ”at cost." I told Jose that I wasn't interested in buying the device, and again reminded him that he told me it could be removed. I also told him that I specifically wanted to avoid these kinds of hassles when I spoke to Mark (internet sales manager) prior to coming in. I told him that I would not have come into this dealership if I had known up-front that I would be asked to purchase an anti-theft device, or any other "add-on" that was not disclosed on the window sticker or the website. Jose came back a third time with essentially the same message — that they would sell the S.W.A.T. to me “at cost,” and that that was the best they could do. There were unwilling to remove it. I told Jose (I think I even wrote out) what I would be willing to pay for the car — which was exactly the price which was published on their website, which Mark and I had agreed to, plus taxes, doc, and fees. This price, to me, represented the starting point of the negotiation. The fact that I couldn’t get them to agree to even that was discouraging, to say the least. Jose went to run my offer by their sales manager, Lee. Instead of Jose returning, however, some new person (a woman whose name I can’t remember), came back and told me they would not sell me the car without the S.W.A.T. device. At that point, I saw Mark outside, so I walked up to him and let him know that I felt that he had lied to me — that there WAS an add-on that they were trying to get me to buy — the exact thing I was concerned about before coming in —and they were not in fact going to honor the deal we had agreed upon over the phone. At this point Mark, clearly frustrated, brought me to speak directly to their sales manager, Lee. Lee tried to explain that they could not let me have the vehicle for the price Mark and I had agreed to because it was a “loss leader” — i.e. that if they sold it to me at that price, they would be losing money. He said the fact I had been told it could be removed represented a "training issue." I told Lee I didn’t really understand the ins and outs of their pricing strategy or advertising strategy, and didn’t really want to. I knew what the vehicle was worth to me, knew what it was listed for on their website, and I had been very careful in my conversations with Mark prior to coming in to avoid any "tricks" or surprises like this. I knew what wanted to pay, had a verbal “man-to-man” agreement with Mark about this, and only when I felt that we had an agreement decided to visit the dealership. After several hours at the dealership, including a lot of emotionally draining and frustrating negotiation, I honestly just wanted to get out of there. It was a few days before Christmas and I wanted to get the deal done as a gift for my wife. I think I ended up paying about $1000 for the S.W.A.T. device I didn’t want. When I finally got to Keith in finance, the purchase price that I “agreed” on with Lee was still wrong — the actual price was about $200 more than what was written down on the agreement. Keith indicated that there was a “glitch” in the system regarding the calculation of fees— which he indicated currently goes in the dealership’s favor to the tune of a few hundred dollars on every transaction. So, to sum up, I bought the car — mostly because I wanted the gift for my wife and because I didn’t want to go through anything like this again. After several hours negotiating with multiple people, none of whom seemed to have any intention of honoring the deal Mark and I made over the phone, I just wanted to get it done and get out of there. As I see it, the brand that Jeep is trying to build and sustain are principles like integrity, simplicity, ruggedness, and the sort of straightforward transparency where someone's word is worth something. Apparently these Jeep dealers don’t seem to support that brand — instead the brand they seem to be creating is one where hidden add-ons are deceptively slipped into contract fine print, where people will say anything to get you “in the door,” and where a man's word means nothing.my sales experience gone wrong.
by josephthekid on 11/16/2018Positive Experience: I would like to start off by saying from the beginning when I was greeted in the parking lot by "Jonathan Casselman " it was smooth and easy process. I told him what I wanted to pay for the car and he said he'll… see what he can do. He wasn't pushy and made us feel like he would do his best. I didn't purchased the car at first because I told him I had to eat was starving and would comeback. ( he understood and no pressure call him) 1 hour later i was back and I was ready to by the car. Perfect day no pressure.......... Negative Experience: Now this all changed when I got into the finance room to finalize #s. w/aka "Michael or Matt" It was all fine until he started selling the warranty . I get it! gotta try and sell! but it went beyond that. After about like the 10th NO!!!( and i was was nice about it not rude) I told him that i wasn't interested in that because with the price of the warranty I could just buy a new car with lower APR at same price @dealership across street. He still didn't get it... he then got personal and was like you need warranty because car is gonna break! I responded" if it breaks that's on me " he responds "but then you can't make your payments and get car repo! WTF? bro chill! He begins to get all heated up and his TONE!!!!!!!! changes . he starts being rude. I tell him to relax and not be rude it unprofessional. He then try's to out sell me the car! lmao. He said "if i were you i would just get new one! not this one". (this is a honda civic, and this a jeep dealership. did this guy really try to out sell a car to not take a hit on his conversion? what would the owner think?) he then makes rude comments and i tell him is there someone else that can finish the process ?. He responds : "No! there is no one else! " wrong answer bud... i walk out and go back to john which does have some sales manger come over and finish the process. closing: John did an amazing job. I still bought car which most customers would have just left. 5 stars As or aka "Michael or Matt" needs to work on his sales skills and not take it so personal, you can't close every client. 0 starsWe're happy to see that you mostly had a positive car buying experience with us, however, we're concerned about your visit with our finance department. Please contact Michael Lopez, New Car Sales Manager at michael.lopez@jackpowell.com to further discuss your experience. We appreciate your business and look forward to ending this on more positive circumstances.
Happy customer
by Bready35 on 10/24/2018Got my first jeep and must say that it was a great experience for my girlfriend and I. Worked with Johnathan and his manager who worked hard to get the deal done. I would def recommend this dealership and hope to do business with them in… the future.Very Good Experience
by Rennie258 on 10/22/2018My first visit to Jack Powell Chrysler (10/20/18) ended with me trading in my 2014 Chrysler 300 for a 2017 Chrysler 300c. My new car has all the equipment i wanted and I believe I received a fair offer on the new car as well as a good trade… in value. My Salesman Chris was very pleasant and not pushy. Only one point on the final docs did i disagree with and they removed it without a problem. The Sales manager Heimie (sp?) was friendly and easy to work with. He explained it all. Thank you for a very pleasant experience. I will be back and have already recommended you to a couple friendsWOW!!
by RossAlpha on 10/04/2018I bought my dream ride last Memorial Day at JPD and was stunned at the courtesy, the professionalism and service that I received. I bought a RAM R/T 1500. Returned for a service call this week and was again most pleased with the… experience. Johnathon, Art and the rest of the sales staff are terrific as are the products they sell.Professional
by rabbott2222 on 09/10/2018I worked with Nick and other internet sales associates for a few weeks while trying to determine which dealership would give me the best deal on a Chrysler Pacifica Hybrid Limited Plugin. We went to a couple dealerships prior and could not… reach an agreement on the price. I called Nick 30 minutes before we wanted to arrive at Jack Powell. He had the specific car I requested (after much research on TrueCar) ready and cleaned so i didnt have to wait 30 minutes to get it out of the stock lot. He honored the Truecar price and two manufacturer rebates to get the price down to my happy place (which other dealers did not). He kept us abreast of the status while we waited for the financing agent and for the car to be detailed. He was very patient with us (we had two younf kids with us and were simultaneously speaking with our bank regarding financing). He was straightforward and didnt play games. Highly recommend working with Nick. The facilities are the nicest, cleanest, most updated od the three San Diego Chrysler dealerships I visited. There was a much appreciated kids play area also.
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by richgreene on 01/04/2019