Concord Honda
Customer Reviews of Concord Honda
Review type:
New car
Thank you for letting us know about your experience. We look forward to your next visit.
Recalled
by Dinhviet on 02/21/2025updated 02/28/2025Workers at the shop were friendly!We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Thank you to Ashley
by MMoreno on 02/28/2025I wanna give a special thank you to Ashley for being so professional and communicating so well with me when the car part I needed was unfortunately out of stock at the moment. She kept updating me and let me know how things were going… before I even had to text her, which was really great because I knew I didn’t have to worry about it. As someone who is working and going to school, you can imagine how very busy it gets, and it’s hard for me to find a time to track people down for information. Not with Ashley, she made the whole process easy for me thank you!We’re delighted to know you had a great experience with us. Thank you for your support and trust!
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Excellent and honest service
by hjimenez13 on 02/27/2025Definitely recommend Sandra Saucedo the service advisor at concord Honda. Honestly is hard to find now days from shops Sandra is very knowledgeable about recommending service and goes out of her way to make sure the service is done right… and a timely manner. Definitely recommend concord HondaHi, thank you for your kind review; we are happy to pass along your comments to the team here at Concord Honda! Thanks for the recommendation, and have an amazing day!
Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Car service
by Patrice on 02/25/2025Nichola was very professional and respectful he made me feel comfortable and answered all my concernsWe appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Honda Accord Hybrid Sport-L
by 4_Mary_G on 02/24/2025I purchased the car through Costco, so the experience was a breeze. Max (sales) was willing to give me numbers via text/email as I live 1.5 hours away from the dealership. Within half a day, my husband and I confirmed that we would drive… down the following day to pick up the car. The grounds were clean, the building immaculate and we were treated with respect the moment we arrived. Marlon (finance) explained everything as we were signing and there was zero pressure to purchase “extras”. The only issue I have is upon getting the keys, Max showed the basics: where the spare tire was, how to connect the phone, how the fob works, etc, then asked if we had any questions. Why, yes, I had a LOT of questions on the dashboard interface and the corresponding computer display, as it was overwhelming and radically different than my 14 year old Honda, that I didn’t know where to start. I really think there should be a person within the organization that could spend 30 minutes to an hour explaining the interface and the hybrid aspects of the dashboard before you drive off the lot. This would be extremely beneficial whose interfaces from their prior vehicle were analog and are now switching to completely digital. Once I got home, I tried reading the manual and was overwhelmed - there are a gazillion settings, options (both physical and digital), and getting used to the new dashboard/steering wheel features have been a challenge. (My husband watched videos online upon our return home which helped immensely.) The only issue I have with the car itself is that there is no integrated garage door opener - that has been a built-in feature with every car I’ve driven since the late 90s. For this Accord, you have to download an app and **pay for the privilege of opening your garage door**. Come on, Honda, you can do better!Thank you for your review! We're so glad you had a positive experience, but we’d love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directly—we’re always looking for ways to improve.
Thank you for your review! We're so glad you had a positive experience, but we’d love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directly—we’re always looking for ways to improve.
Service
by Son Nguyen on 02/22/2025I own this HD Accord SE since 2006 All this car service came from Honda dealer ffrom Southern to Northern C A Honda Word. Westminster C A. Honda Riverside. South C A. Honda Walnut Creek North Honda Cerritos North Concord Honda (… about 6 months ago for my first time Today I came back for service ( My son in law just bought a HD CRV sports2024 here on 12:3024 $ That I can say: Concord HD is The TOP of all my experiences And I want to Thank to Nicholas Lopez for my today serviced Thanks for everything you helped me today and Nich also the TOP advisor I contacted since 2006 Once again Thanks for Concord HD Special Thanks To NicholasWe appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recall service
by Oliver Valle on 02/14/2025updated 02/21/2025100 !!!! stars for Jaeson Leano . I am very satisfied costumer .Excellent service and i will recommend him to my family and friends.Very friendly and trustworthy person.thank you so much for your help.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great costumer service
by Karin2025 on 02/14/2025updated 02/21/2025By far, this car service is simply the best that I've service I've ever used. Wasif is always on time, very professional and great at communicating with you. He is Very honest and reliable. The best! Thank you wasif.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It’s always a good day when dealing with concord Honda
by Rodney Lain on 02/18/2025Jason always makes things happen for you because he takes his job very seriously and he doesn’t leave any unanswered questions when dealing with servicing your vehicle. Great job JasonHi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
Hello, thank you for taking the time to tell us how we are doing. If there's anything else we can do for you, please let us know; we'll be happy to assist!
Good experience!
by LeslieD on 02/14/2025Easy & hassle-free process of buying a car with Dustin at Concird Honda!Hello, thank you for taking the time to tell us how we are doing. If there's anything else we can do for you, please let us know; we'll be happy to assist!
Hello, thank you for taking the time to tell us how we are doing. If there's anything else we can do for you, please let us know; we'll be happy to assist!
I love honda of concord!!
by Connor Hess on 02/18/2025My service advisor Jason is always honest and professional. I can really trust him to take care of my girlfriends and my own car. The service porters are always friendly and ready to greet me as i pull in. Best Honda dealership in the… state.Connor, we are so happy to read such a great review about Concord Honda! Please don't hesitate to reach out if there's anything additional we can do for you.
Thank you Ali Maloky and April Wong
by Adrian C. on 02/14/2025She helped me make the transaction various smooth from the very beginning. I contact Ali via online, he checked that the car was on the available. Called me back Make sure that we had an appointment. The same day, I was signing documents… getting the car out of the lot. I am very happy with my car thank you Ali. April Helped me with the loan documents. My situation was little difficult but she made it possible. Thank you April.Hi Adrian, thank you for taking the time to leave a review for us at Concord Honda. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Hi Adrian, thank you for taking the time to leave a review for us at Concord Honda Service Center. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Outstanding experience
by JayDee1 on 02/05/2025updated 02/12/2025Jenny is fantastic! Great customer service and communication throughout the maintenance service.Thank you for taking the time to let us know how we did. We hope you have a great day!
Thank you for taking the time to let us know how we did. We hope you have a great day!
Concord Honda Dealership Experience
by MESTRADA35 on 02/10/2025I had an excellent car-buying experience at Concord Honda! Dustin and GSM April made the entire process smooth, professional, and stress-free. They took the time to understand what I was looking for and helped me get the car I wanted at the… right price. Their customer service, attention to detail, and commitment to making the experience seamless truly stood out. I highly recommend Concord Honda and their amazing team for anyone looking for a hassle-free and enjoyable car-buying experience!Hi, we're so glad that we were able to go above and beyond your expectations! Thanks for the recommendation, and have an amazing day!
Ron M
by Ronald M on 02/10/2025Wasif provided an excellent customer experience by providing a detailed explanation of work needed to be done and made sure the work was completed in a timely manner.Ronald, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Very courteous and efficient.
by QUEENV64 on 01/31/2025updated 02/06/2025They take appointments and no appointments and even if you’re running late in your appointment, they will still see you. They are very professional in the waiting lounge and vending machines are so nice and the bathrooms are very clean. I… wouldn’t trust any other Honda dealership in the Bay Area other than Concord.Hi, thank you for taking the time to leave a review for us at Concord Honda. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Hi, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Software Update Recall
by Donthaveone on 02/05/2025One time. Friendly service. Nice waiting room.Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!
Great Customer Service
by CRVCustomer on 02/01/2025Since I bought my Honda CRV at Concord Honda few years ago, I always did my car servicing only at Concord Honda. Every time I had a pleasant experience. Last week, I had a great experience with the Service Advisor Nicholas. He was… professional, courteous and he provided the best customer service.Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
concord honda service
by weseal123 on 01/27/2025updated 02/03/2025Wasif service advisor was through with inspection and recommended the required service needs and provided an estimate for the service. Vehicle was delivered on time.We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Great service !
by Tato*** on 02/02/2025People very nice and friendly . Enjoying a good coffee in the waiting room , my car was ready on time . Thank you concord Honda !Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Service Advisor
by Edwin M on 02/02/2025Great work by JenniferThank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
Jennifer was excellent.
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Thank you for letting us know about your experience. We look forward to your next visit.
by Eleanor Tant on 08/01/2025