Honda of Serramonte
Customer Reviews of Honda of Serramonte
Review type:
Great Experience
Great Experience
by DanielK on 07/23/2025updated 07/28/2025Going to Honda Serremonte was great. Made the experience super smooth and easy.Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
New car purchase
by Askat R on 07/07/2025I want to give a huge thank you to Jeff for his outstanding help with the purchase of my new Honda CR-V Hybrid Sport-L. From the very beginning, Jeff was professional, knowledgeable, and genuinely attentive to my needs. He answered all of… my questions clearly and patiently, making the entire process smooth and stress-free. What I appreciated most was that Jeff never pushed or pressured — he truly wanted me to find the right car for me, and thanks to his guidance, I did. I’m absolutely happy with both the car and the overall experience. If you’re looking for someone who truly cares about helping you make the right decision, Jeff is the person to go to. Highly recommended!Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
Honest, Professional Experience with Dave Zeng at Serramonte Honda
by CRVOWNER on 07/06/2025After a frustrating week visiting multiple dealerships around the Bay Area—where we encountered misleading information and pushy, unprofessional sales tactics—my daughter finally purchased her 2025 Honda CR-V EX-L through the Costco Auto… Program with Dave Zeng at Serramonte Honda. Dave was the only person we met who was straightforward, honest, and respectful throughout the process. Serramonte Honda was the only dealership that truly lived up to Costco’s customer service standards. Highly recommend working with Dave Zeng if you’re looking for an honest car-buying experience.Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
Excellent purchase experience at Serramonte Honda
by RChan16 on 07/07/2025I want to shout out my sales representative, Nelson, for going above and beyond. Not only was he able to help me get the best price put of all my offers, but he was able to find the car color of my choice, pick up the car from another… dealership despite the fact that Serramonte originally did not have any of that color in stock. Highly recommend Nelson for your new car needs.Thank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
CRV ACCORD HYBRID purchase
by Lenthebuyer on 07/04/2025Good from point of view of Jerome the sales person. Finance guy tried to ‘add on’ extras.Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
New Experience
by Jmesball on 05/27/202510/10. They weren’t pushy and didn’t come at us with any surprises. The buying process was hassle free and all of our questions and concerns were answered honestly and readily. They also gave us a great deal!We’re delighted to know you had a great experience with us. Thank you for your support and trust!
Great buying experience. Highly recommended
by itsmephan on 05/26/2025Easy to deal with and transparent. No bait and switch shenanigans or pressure tactics. I dealt with Jackson and he was very patient and helpful.We’re delighted to know you had a great experience with us. Thank you for your support and trust!
Alden, Steven, and Mele are the Dream Team
by happywithcar on 05/25/2025Alden, Steven, and Mele all worked together to make this sale happen. They were upfront on everything, and made the process easy for me. Thank you Honda of Serramonte - I am now the proud owner of an all new Honda CR-V AWD Hybrid!We’re delighted to know you had a great experience with us. Thank you for your support and trust!
New car.
by Danny Boy on 05/10/2025We had a great return experience at Serramonte Honda. We bought our first CRV in 2012 and returned to buy a new CRV today. Now we own a 2025 CRV hybrid and had a great experience with the teamWe truly appreciate your continued loyalty and are so happy you're enjoying your new vehicle. Thank you for your trust in Honda of Serramonte!
Great customer service
by Alexander on 05/15/2025Ruben and Linda provided outstanding customer service! From the moment we arrived, they made sure we had all the information we needed about our car before we drove off. They were friendly, professional, and went the extra mile to ensure… everything was clear and that we felt confident and taken care of. Their attention to detail and customer-first attitude made the entire experience smooth and enjoyable. Highly recommend working with them!We're so thrilled that Ruben and Linda provided you with such outstanding customer service at Honda of Serramonte. We truly appreciate your high recommendation and are delighted that their attention to detail made you feel confident and well taken care of. We'll be sure to recognize Ruben and Linda for their exceptional service. Thank you for sharing your positive feedback!
Emily Morgan
by Ms. Emorgan on 05/15/2025Had an amazing time this afternoon at Honda of Serramonte. Alden helped me find EXACTLY what I was looking for and kept it within my budget. The whole team is amazing!We think you are amazing too! Our goal is to help everyone find exactly what they are looking for and are glad to hear about your experience. Thank you for the great review!
great deals
by samuel r on 05/07/2025updated 05/12/2025ken was a great helpWe appreciate your kind words and are grateful for your business. Looking forward to assisting you again in the future!
Great Experience Buying a Car!
by Lj.05.2025 on 05/06/2025I had a wonderful time experience purchasing a car on May 4th 2025 (may the fourth be with you!!). Came in with family with the intention of possibly purchasing 2 cars. We worked with Soch and he was very straightforward, clear, concise,… and worked with us so that everyone would be happy. We walked away with a great deal and 2 cars!!We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Honda
by John000 on 05/04/2025I worked with Jeff and he was awesome. Super nice and helpful. Got me in a new car the same day.Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
Great car purchase experience
by pioconnor on 04/25/2025The sales people I worked with were very accommodating, friendly, and professional. No hard sale pressure.Thank you for taking the time to let us know how we did. We hope you have a great day!
Amazing
by Oyku Ceren on 04/16/2025Everything was amazingly good. Jeff is a kind and helpful person who helped us yesterday. He told us everything about the car very clearly and answered all of our questions. I really appreciate him and his friends. Thank you so much!Thank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
Smooth Transaction Process
by ddcruz823 on 04/07/2025updated 04/14/2025Great customer service and very professional. I was helped by Steven Li and Eric Wu in managing the selection of my new car. Eric was also very friendly and walked me through the process of purchasing my new car. Also, their finance… manager, Simon Chen, walked me through the financing side and showed me what to expect.It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!
Experience
by Celeste on 03/29/2025A very pleasant experience, friendly and professional, very helpful salespersonWe appreciate your kind words and are grateful for your business. Looking forward to assisting you again in the future!
Sale on 2025 Accord Sport L Hybrid
by Dana Velonza on 04/01/2025Received exceptional service from Sock and Jerome. They gave us a great deal, and worked exactly with what we wanted. Their customer service was excellent throughout the entire visit, and their shared knowledge on Honda was greatly… appreciated. I would definitely recommend them to anyone interested!Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
Satisfied customer
by Satisfied on 03/30/2025Salesman is very professional and courteous. Everything is done in a timely manner.We’re delighted to know you had a great experience with us. Thank you for your support and trust!
Professional, friendly and quick
by Nhan Thanh on 03/22/2025updated 03/28/2025We made a deal , do all the paperwork and drive home a new vehicle within less 4 hours . Amazing ! Thanks to Jimmy, Luis & Robin to made my day . Appreciate!Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
Thank you for your wonderful review! It’s our goal to provide the best service possible, and we’re glad to see we hit the mark.
by Kennedy Seaton on 07/29/2025