Lexus of Cerritos
Customer Reviews of Lexus of Cerritos
Review type:
Lexus service
by Michelle on 09/11/2025It was a stress-free visit. I’m very happy to have Joseph as my new service advisor. Thank you very much.Maintenance Service
by Laurie D on 09/05/2025Service representative Elias called prior to appointment. He greeted me upon arrival. Very friendly and professional. He shared with me what service I would be getting and options at this se4vice mileage. I was very comfortable with him… and trusted his knowledge. The work was completed in the time frame quoted.Hi Laurie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent customer service
by Alyson Y on 08/29/2025I had the pleasure of working with Lara, and she truly went above and beyond. I just came in for a regular oil change but ended up needing a few things fixed up as well. She offered me a courtesy vehicle for the day and we got everything… urgent done. She was kind, genuine, and lovely to work with.Hello Alyson, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Tony Turcios
by Kathy Correa on 08/25/2025Service was amazing like always! Process was very easy and fast.We are pleased to hear you had such a positive experience with us, Kathy! Don't hesitate to call us if you ever need anything. Be safe on the road!
The best service representative in any dealership
by Dr mike on 07/03/2025After my Lexus got seriously damaged while parked late at night,the first class body shop mechanics couldn't diagnose a noise when driven over 39 mph, Sharon the service representative quickly arranged for an accurate diagnosis and repair.… Awesome results. My Lexus olis like a new car.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Amanda has been super friendly and professional!
by Gibec lee on 05/24/2025Felt welcomed and confident in the work she provided. Kept me updated on the work being done and promise time. Thank you Amanda for your help!Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
Quick and easy
by EvelynC on 05/19/2025Without an appointment, they quickly accommodated my urgent need. Had it done quickly and satisfactorilyHi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you so much again for your feedback. We hope you have a great day.
Lexus Service Survey
by Anna P A on 04/24/2025Explained thoroughly. Service completed on time, unlike my past experiences which took 4 hours for just an oil change.We are pleased to hear you had such a positive experience with us, Anna! If you need more help, our team is available to talk -- safe travels!
Lexus Cerritos
by Jsquared on 04/27/2025Sharon was very customer oriented and did a good job communicating with me.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The service is quite satisfactory.
by XiaojiaJin on 02/07/2025updated 02/14/2025My car maintenance service manager is more careful and patient, but he didn't help me clean the car after the latest car maintenance!Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 263-7857. We hope to hear from you.
Service review
by Steft15 on 02/10/2025Lara was informative & knowledgable. Great experienceHi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!
Me encantó mi servicio
by Arnulfo on 01/24/2025updated 01/31/2025Amables y. AtentosHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Drive train
by GBarrr24 on 01/24/2025updated 01/31/2025Aurora Tirado provided outstanding service. I towed my vehicle in for maintenance and she was very accommodating. She provided me with a vehicle while my car was being serviced. I’ll definitely come back to see her when it’s time to buy a… new car.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cerrito Lexus
by Bluesteel21b on 01/05/2025updated 01/13/2025Brandon Sanchez did a great job, he was super friendly and very helpful. Standup guy.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service advisor
by Danterosete on 12/18/2024updated 12/26/2024Rosel is my advisor and is very friendlyHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service center
by Rachel47 on 12/18/2024updated 12/26/2024Service was great and quick. The service advisor was friendly and reviewed all the work that would be performed on my vehicle.Thanks so much for the warm recommendation of the team here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!
good experience
by pathvet on 12/23/2024routine courtesy service went easilyHi, thank you for your positive review. We're happy to have been of service to you.
Great service
by Mkhov#1 on 12/12/2024updated 12/19/2024Aurora is always helpful! Love coming to her.Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Perma paint
by P3ManLB on 12/10/2024updated 12/17/2024Lauren Nielsen and Brian Galo were very helpful in assisting me with service today. Their service was kind and efficient and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Make sure you ask for Lara Neilson
by Greg Tad on 12/10/2024Because of consultants like Lara, Im Lexus’s customer for 15 years! She is the top notch of service specialists! She makes everything very simple and easy! She is lovely and she is very professional.Hi Greg, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
One Satisfied Customer
by Rejoyce on 11/16/2024Did not buy my car at Lexus of Cerritos but I wish I did. The service was excellent!!!Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Michelle! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 09/15/2025