Customer Reviews of AutoNation Toyota Cerritos
Review type:
Great Team at Toyota Cerritos - Mir Prem is Great
by Jennifer on 05/15/2025I have purchased 3 vehicles with "Mir Prem" at "AutoNation Toyota Cerritos" throughout my car purchase process, and each time they were incredibly helpful, patient, and knowledgeable. Prem will always took his time to understand my needs… and always went above and beyond to ensure I was comfortable with my decision. His professionalism and dedication made this experience smooth and Enjoyable. I highly recommend them to anyone looking to purchase a vehicle. I also would like to Thank their GSM "Tom Cruz" who was always trying his best to help me and making sure my transaction goes smoothly. Another person that I want to THANK is Mark Bell. Their Team are GREAT!!! Thank you all very much..We are pleased to hear you had such a positive experience with us, Jennifer! We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.
Sales
by cvalerie8 on 05/12/2025We drove 3 hours to see a car. The car did not meet our expectations. The gentleman that helped us did his best in helping us look for other options that fit our needs & budget. He was extremely helpful, polite & friendly.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Super Friendly
by Rapid Roy on 01/07/2025Paul and Patrick were the best. They were very knowledgeable and very helpful and made me feel very comfortable throughout the process of buying a new truck.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Above and beyond
by Abedelrahman on 09/21/2024They made us feel like family from the very first moment we walked in. They made the best deals for us and worked out the best possible interest. We are so in love with our new vehicle thank you very much for treating us like family and… have guy name Adam is young guy, a good salesman and the manager and the manager also for the financeHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Cerritos! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Misleading Sales Team
by Renee and Justin on 08/01/2024Short version: Bait and switch sales team. Don't keep their word. Long version: I was in talks with them for 2 days and we eventually came to a deal. The price for the car and my trade in value weren't great but, I could live with it. They… told me they would start the paperwork and have everything ready to go by the time I got there. During my drive over they called me. They said they couldn't honor the deal they promised and tried to give me less $1k for my trade in. Totally blindsided me. They refused to go back to the deal we agreed on and kept trying to change the narrative. All that just to milk an $1k outta me. So dishonest.Hello Renee, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (562) 802-4000. We'd appreciate the chance to make your experience a positive one.
Excellent Service
by Jose Torres on 07/31/2024The staff at the dealer were courteous, professional, and very efficient!Hello Jose, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great customer service
by Daniel 1111 on 07/28/2024Jay Ozonevo the salesman that assisted me with my car purchase made everything smooth an easy. I was on the market for about two weeks and had visited 3 other dealerships but they ran my credit hoping their finance company could give me a… better deal which they couldn't, I had also told them not to run my credit again but they. Jay on the other hand didn't run my credit as he knew the offer I had was good and couldn't possibly be beat. He is about what the customer needs not about what needs to sale. I wanted a hybrid and he didn't try to sell me something else like other car dealerships. I will soon be going to him to purchase my Wifes car and sons car.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Love our GR86!
by Debbie S on 07/21/2024Angel our salesperson was a gem! After working out a price we agree upon, my husband became ill and we had to leave. The car sold over the weekend, but Angel worked hard to get another GR86 that fit our needs. After a few weeks we got a… call that a car was available and we agreed in the price and came in and it was all ready for us!Hi Debbie, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by Mr happy on 07/15/2024It was a pleasure buying a car from Autonation Cerritos. From sales to finance was a breeze. Everyone was nice and kind. Thanks to all involved.Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Purchasing 1st Car.
by Claudia on 05/24/2024I came to this dealership a bit discouraged from visiting other dealerships. My salesman, Cristian, reassured me throughout the whole process. He explained everything and answered all my questions. It was my first time purchasing a car and… he was great! I would recommend Cristian to my family & friends.We are pleased to hear you had such a positive experience with us, Claudia! If you ever need help, just give us a call. Happy motoring!
Amazing experience
by Dorothycave on 04/10/2024Toyota of Cerritos is awesome Saul the sales guy as well as Larry from Insurance he o the Man who did the final contract were so friendly and answered all my questionsHello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Sweet ride!
by DSANTANA on 04/03/2024No haggle prices. I purchased a pre owned Cadillac with some original warranty still on the vehicle. Adam the sales rep was a delight to work with. I noticed a scratch on the door and he immediately went to his manager and he told me it… would be taken care of. Great price no pressure to add on any extras, they offer them but don't push it. I was in and out in a little over an hour. Adam even drove my new car home. Fantastic experience all around.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rav4 Hybrid
by Raving4rav on 03/28/2024The Toyota Team, especially Ray, work with you to put you in the car YOU want. Never felt pressure from any of them. They were patient and accommodating until i was 100% sure i was getting the best car for me and the price i could feel… comfortable about. I think they were genuinely happy for me as they handed me the Keys to my 2024 Rav4 Hybrid. It’s one beautiful ride!! Thank you Toyota Team and to Ray who takes his time to build a relationship with his customers.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Purchased New Car
by Gautams on 02/27/2024Sales support team and finance team, Honestly and professionalism in their service and style. Liked it very much.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Toyota car
by Andy6207 on 02/23/2024Picked up a prius. The sale staff was kind and courteous. Would highly recommend to test drive and buy at this dealershipHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Cerritos. We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.
Unpleasant
by Chris44 on 02/19/2024Good morning Auto Nation , thanks for reaching out to me. My experience was not the best. First of all, the day I purchased the vehicle I spent about 3.5 hours waiting for the whole process, I think it was ridiculously a long period of time… knowing already what vehicle I needed and the cost of it. Secondly, the financing department guy who did all the financing numbers didn’t show any signs of empathy, I told him that I needed to go my bank and complete all the paperwork so I can send back the check and he goes like “ well you only 72 hours and your time is running now. I live in San Diego, so I told him that by the time I get home my bank would be closed, he didn’t show any interest. And lastly, my car was given without floor mats . Extremely disappointed and frustrated.Hello, we regret your experience with us here, but are glad you brought this to our attention. Here at AutoNation Toyota Cerritos, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (562) 802-4000 to discuss ways we can better serve you in the future.
I can’t believe I paid $22,500 for car with 1 Key
by Unhappy1key on 02/14/2024Hello 👋🏾 my sales person was Brian , he was friendly & professional. But , we did not find out till last moment when we were handed the key 🔑 it’s only one. What happened in emergency 🚨Hi we truly appreciate your honest feedback. Please reach out to us at (562) 802-4000 when you can so we can address this situation directly. Thank you and have a great day.
bought 2024 Rav4 Prime XSE
by Lan Nguyen on 02/06/20243 hours total that I have to spend at the dealer browsing and getting the car homeHello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and easy
by o10179c on 01/12/2024Staff was very quick to answer my questions about my vehicle. They didn't hesitate to help me find my deal. I was in and out within an hour.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buy used car
by H sabbouri on 01/03/2024I’m not satisfied with my purchase, the car supposed to be taken care some detail. I took the car twice to the dealer and they don’t done the job.Hi, we truly appreciate your feedback. We are disappointed to learn of your experience here at AutoNation Toyota Cerritos, but will take this opportunity to improve. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 802-4000 to discuss what we can do to help.
Great experience purchasing of my new Toyota RAV4 prime
by Mcermeno on 12/15/2023I was recommended to this dealership by a friend. James Yates and Sergio Pizano assisted me in the purchase. Sergio was knowledgeable and explained the features of the car. James gave me an option I hadn’t considered before purchasing. They… both made me feel comfortable about my purchase. They tried their best to make the transaction quick and easy. They have followed up with me and provided me information I’ve needed after my purchase.Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Jennifer! We appreciate your recommendation of AutoNation Toyota Cerritos and we hope to be of service again in the future.
by Stephanie Mavis on 05/19/2025