Carson Honda
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Customer Reviews of Carson Honda
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4 service reviews
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2025 Honda Cr-v service
by mark carcamo on 07/17/2024took my Honda CRV that I purchased the previous week in for additional parts to be installed. Drop the car off at my 9 o’clock appointment time and was told by the technician they would try to finish it that day, but could possibly take… longer. In the afternoon, I called to inquire about the Cars readiness and was told they needed to keep it overnight. The next day when my wife inquired about the car being finished around 130 they said it was done and then we could come and pick it up. When arriving at the dealership and being taken care of, I was asked to sign the work completion order by the technician , I opted to not sign until I had actually checked out my car to see if the work and parts had been performed satisfactorily. when I got to my car, I noticed very poor quality control and also workmanship and walk back in to let the technician know the work was not acceptable. We went back outside and I showed him how poorly the work had been performed and asked if they actually had any quality control, and did they check the items to see that they were installed correctly before telling me the car was ready. We went back inside and the technician said he needed to go and find the head of the service area, I found a seat and got comfortable as I knew this was not going to be , a short stay . my wife and I sat down in the showroom and eventually the service technician showed up with a man that I would say is a manager. I stood up, introduced myself and shook his hand and explained to him how unacceptable the work was and that I was not happy they had had my car for over 18 hours, and it was not done correctly. He said that the items that were stuck on the exterior at the lower trim level had just been installed today and that they needed 24 hours to dry correctly and could he keep my car again overnight to which I responded do you have another car for me to drive home ? He said he could get me an Uber which I denied and said no you’re not keeping my car you had 18 hours to get this right and if it needed that long to dry, why wasn’t it installed yesterday there weren’t that many things that you did to the car , that would have advantage from installing it correctly the day before. He turned started to walk away from me, which made me respond to him Worth do not disrespect me like that and turn your back on me after I just spent $42,000 for an automobile at your dealership. I stood up and greeted you and shook your hand when you walked in I expect you to treat me with respect and not turn your back on me on voice complaints that are clearly your dealerships fault. I told them I wanted the trims removed and I wanted credit posted to my account because there was no way that they were going to stay on. I don’t care how long they allowed the glue to dry with door protector on the driver side, which they tried to correct while I sat there and end up making it worse. they ended up pulling the trim pieces off the car and said they would figure out a type of credit to give me for the pieces, they were going to order me a new door protector. Call me on Tuesday to arrange for the install. today is now Wednesday and I have received no follow up. Call from the dealership , which is not surprising. I would never recommend Carson Honda to anyone interested in buying a new Honda automobile. Still waiting for the supposed credit for the pieces that they took off, as well as figuring out when the new door protector on the driver side will be installed very bad customer service .Survey
by Ercalee on 10/30/2023It was a smooth trasaction Erick/Garry are awesome! They helped us meet our budgetHello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent
by Jonathan on 10/16/2023It was an overall excellent experience, and the customer service was extra helpful. They went out of there way to make sure that we did not leave empty handed. Thank you Julio Hernandez.Jonathan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great y
by Jimmy smith on 08/06/2023I was pleased by the whole experience I appreciate it the communication between me and the dealersHi! We're so happy we were able to help you out! Until the next time we meet, take care!
The following reviews are more than two years old. They are not included in the overall rating.
57 service reviews
Great Service
by Anael Dancy on 07/14/2023My service at Carson Honda was excellent!!!! I was treated with respect, kindness and great. My two sales/ services representatives was excellent beyond words. They both made my experience welcoming and warm. Carson Honda is great!!! I… Thank Y’all So So Very Mych.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service
by xChrono12 on 02/28/2023Was assisted by Ricky Agagas at Carson Honda, was a big help with showing off the features of the car and very nice. Walked me through step by step I really appreciated it.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Stephanie in service is the best!
by Robinangel on 05/04/2022updated 05/09/2022My sales experience was awful. My service experience was great thanks to Stephanie in the service departmentRobinangel, your satisfaction is our top priority. We hope to see you soon!
No Accountability
by Gemma on 05/24/2019I am so disappointed with this dealership. I have been getting my car serviced here for years. Early last month, I had my regular maintenance and specifically asked the advisor to check my batteries because my car didn't start and had to… get jumped 3 times the last few weeks. First of, it took almost the whole day for an oil change and an alignment. And yes, I had an appointment. But thanks for the 2 pens you gave me for the 8 hour wait. A couple of days later, my parents borrowed my car and the tire warning went off. They took it to America's Tires and was informed that it was over inflated. Another 2 days later and my car wouldn't start. My neighbor is a mechanic and checked my batteries, dead. I tried contacting the dealership a few times. I left a voicemail for the service manager and the general manager. I also filled out their "Contact Us" on their website. No reply. I figured dispute the charge and someone will contact me. Sure enough, I was finally contacted. It took a few weeks. Of course they denied that I ever contacted them. They also said that checking the batteries and putting air on the tires was "COMPLIMENTARY". So I guess that means they don't have to do it. They just want us to think they did. It makes me wonder what else did they not check? They also showed "proof" that they tested my battery. Proof that I did not get a copy of. And they said that I never sent them proof that my tires were over inflated. They never asked for it. How can they? They never contacted me back! Anyways, I didn't even ask America's Tires for paperwork. Why would I? Who lies about over inflated tires? They declined my credit card dispute. I'm thinking about fighting it again but I really don't want to waste any more time with people who has no accountability of their mistakes. They can go ahead and take their payment back since that will be the last time they will get my money. Piece of advice: If you value your time, your money and most importantly, your life; do not go here.Sorry to hear that Gemma! How can we make this right? Please call Tim Soeung at (800) 539-3601 so we can talk about how to rectify this.
Honda service
by Chie Cabral on 01/28/2019updated 02/04/2019Super satisfied customer with the EXCELLENT service thank you always Carson Honda staff esp Mr Erwin Mauricio.Chie Cabral, your satisfaction is our top priority. Until the next time we meet, take care!
Brooke Shelton, Thank you for all your help!
by Mrs. Wooten on 01/26/2019Brooke Shelton is such an amazing service advisor! She has helped my husband and I before, she delivers the best customer service! Thanks for all your help Brooke!!!We really appreciate this review Mrs. Wooten! Please let us know if we can do anything else for you!
CR-V owner
by oeun seamon on 01/22/2019good servicesWe are so happy to see this, Oeun! Thank you for leaving an excellent review!
Stereo Screen is Blank
by Bad Service on 01/07/2019updated 01/18/2019Bluetooth calls freeze. Stereo is now blank - no display, after the many visits and updates made. The dealer left my stereo worse than it was before. So upsetting!Bad, we are committed to making this right. Your happiness is incredibly important to us. Could you please reach out to Tim Soeung at (855) 237-3434 so we can make this right?
Excellent, courteous staff, welcoming experience
by ViseshM on 01/15/2019Awesome experience every time I visit Carson Honda, Erwin, the service advisor is so helpful and efficientExcellent Auto Service and Great Service Advisor
by marlo11 on 01/11/2019I've been more than 8 years i used to service my two car to this dealer. It's really nice for me because it's close to my house. They have excellent auto service and great service advisor that will help you for your need.Thank you, Mario11! We love hearing from our customers about their experience! We're thankful for your business!
Service
by Denise M on 01/07/2019The service guy Javier Torres was very helpful and very nice.Denise, thanks for the review! This made our day! Thanks for allowing us to serve you.
Service
by Florinda on 01/01/2019updated 01/07/2019Good quality and customer serviceHey Florinda, we really appreciate you taking the time to leave a review! We're looking forward to seeing you again!
My go to dealership!
by Clicktone on 01/02/2019Honesty, courtesy and excellence! That’s how I describe the Service Dept at Carson Honda. Jaime took great care of me and I was in and out in record time. I won’t take my Pilot anywhere else.Clicktone, you really put a smile on our face! We appreciate the review!
Recalibrate navigation
by ginawells3 on 12/31/2018I had my windshield replaced Thus the navigation system had to be recalibrated.Hi, Ginawells3, thanks for the love! Our priority is you, so please let us know if we can help you with anything else!
Sensors
by VrenyRA on 12/10/2018Jaime was extremely helpful and professional.Thank you, VrenyRA! Making customers happy is our #1 priority, so we're delighted to hear about your experience! See you again soon!
Amazing fast friendly service
by Carlos1995 on 11/26/2018updated 12/07/2018I was very pleased my car had its oil service fast and prompt . I was too early for my appointment and they took me in early. The service specialist was very knowledgeable and friend thank you .Thank you again for taking the time to let us know how we did. We hope you have a great day!
Used gmc yukon xl
by Gmcyukonxl on 10/13/2018updated 10/19/2018Bought a used 2016 yukon xl. It ends up that it had a brake light issue. Took it in they said they would replace it. They replaced it with a used brake light. Let them know i was not happy with the used light and I wanted a new one. Mr.… Contreras let me know that they usually put used parts. I was disappointed. Safety issue. All lights should be replaced with new ones.That's certainly not the sort of experience we like to hear about. We want to earn your business and trust again, so please let us make this right. If you would like to discuss your experience further, please reach out to us at the store.
About our dealership
Mark, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to make this up to you. Please contact our manager at (800) 539-3601 so we can make your experience a positive one.
by Kennedy Seaton on 07/23/2024