Mercedes-Benz of Carlsbad
Customer Reviews of Mercedes-Benz of Carlsbad
Review type:
Great Experience
by Mehrdad on 12/17/2019They made it so easy to purchase a new MB E-350 for my wife. Thank you Saad.Going the extra mile
by RandyInPQ on 11/05/2019Any dealer can be great when you're buying an expensive car, but when things get difficult some rise to the top. We bought a Mercedes SUV that had an intermittent starting problem. Being intermittent, it was hard to diagnose and repair in… a timely manner. We wound up selling the car back to Mercedes. In the meantime, the dealership responded to our concerns, even going so far as to provide a loaner for a previously-planned out-of-state vacation, and supported us throughout the process. They really went the extra mile. Needless to say, when the buy-back was finalized we bought another SUV from them.Repeat customer
by Satisfied on 07/31/2019We have purchased 6 cars from Hoehn Mercedes over the last fifteen years. Their sales team is first-rate. and makes getting the car that you want pain free. I recommend them for their sales team and their excellent service staff.The best or nothing
by Dmitry.K on 07/17/2019If you are looking for the best car, go to the best dealership! Excellent service, great people. Probably you are not buying cars every day, so choose wisely. Will highly recommend to stop by there!Dmitry, Thank you so much for the compliment! You are so right - buying a car only comes around every so often, so it's important to find a dealership that provides all of their customers with excellent service! We appreciate your recommendation and hope to see you again soon! Until next time, have a great day!
Fantastic Experience
by Candice on 06/15/2019Justin at Hoehn in Carlsbad was wonderful to work with! He is very knowledgeable, professional, and made our experience a pleasure!Candice; nothing is better than hearing from a customer that one of our team members did a great job. I will let Justin know that you shared great thoughts and please know how much we appreciate you and your business. Chris Murphy, General Manager
Excellent Experience!
by Car Buyer on 06/03/2019Great Product! Friendly Salesman! Excellent Service!Car Buyer: Thanks for the 5 star review! We will make every effort to provide friendly excellent service on your Mercedes Benz. Happy Motoring! Chris Murphy, General Manager
Exceptional customer focus and quality product
by William on 05/10/2019updated 05/17/2019From entering the show room to speaking with sales personnel, I felt confident and secure that Hoehn Motors embraced the highest standard for integrity and honesty. While not initially planning to purchase, the knowledgeable sales team… presented a perfect certified pre owned vehicle that met my requirements at a fair price. I now own the vehicle and am greatly pleased with the car. I HIGHLY recommend Hoehn Motors for your next vehicle purchase.William, thanks for your praise and kind comments about our team. We appreciate your high recommendation and welcome you to the Hoehn family! We hope to be of service to you again in the future. Best wishes, Hoehn Mercedes-Benz
Car purchase
by Peter U on 05/01/2019Vas was excellent. Always appreciate a soft spoken sales agent It’s all about Vas as the reason I purchasedPeter: So great to hear directly from customers about the way Vas cares for his customers. You deserve that and we are proud to have Vas on the team. Thanks for sharing a 5 Star review. Chris Murphy, General Manager
Impressive service
by Mercedes on 04/18/2019Both sales representatives that helped me lease my Mercedes were friendly and professional. They made my experience easy and relaxed. They were both very knowledgeable and helpful. It is because of Kristine Kaelin and Gary Cruz that I am… driving the new A220. Their genuine concern for my happiness, inspired me to stay loyal to their brand verses other brands.Mercedes: Thanks for the 5 star review and the shout out for Kristine and Gary! We love hearing from our customers and we are excited you are driving the all new A220. We appreciate you and your business. Chris Murphy, General Manager
Great Expeirnxe Leasing a new GLC350e
by JayMBOwner on 03/31/2019Pam and Gary are extremely helpful to help me return the old lease car and got a new lease 4 months left in the contract. The process is smooth, transparent and hassle free! Highly recommended.Jay: Thanks for sharing the good work Pam and Gary did to get you out of the old car and into a new one. We appreciate the 5 star rating and hope you love the GLC350E! Thanks for being our customer and happy motoring. Chris Murphy, General Manager
Great experience at Hoehn Mercedes
by bfriedenberg on 03/23/2019updated 03/29/2019Just completed our third transaction with this locally-owned dealership. One purchase in 2015, a lease in 2016 and a renewal just recently in 2019. Vas Chohan in Internet Sales was our guy on all three. Answered all my questions, provided… requested information immediately, willing to wheel and deal without the usual B.S. you get from many car dealers, and made what's normally a taxing experience quite nice. Would highly recommend Vas to anyone starting their search. This dealership also has excellent service and makes that process easy as well. Either wait in beautiful facilities or get a loaner with minimal effort. Dan Reeves has done most of our service work and he's top-notch. None of the other service reps are slouches, either. Even the owner has chimed in on occasion when I've been there, checking to make sure everything's being taken care of. That family, local touch has made me a loyal customer. Even got my brother to buy from them a couple years ago. It's nice to know a recommendation will be good for the recipient as well.Thank you for sharing your multiple experiences with us, we are truly flattered by your kind words and high recommendation. Vas is a true asset to our team, and we are happy to hear he continues to stand by our commitment to our customers. Words like yours are what keep us motivated to do what it takes to make sure every experience is like yours. Please don't hesitate to reach out if there's anything additional we can do for you. We cannot wait to see you again soon. Until then, have a beautiful day!
Great Experience with Andy at Hoehn Mercedes
by QuickSilver on 03/22/2019We visited Andy many times before we finally made an offer on an E300. Along with Andy we had excellent service from the Sales Manager, General Manager and Business Manager. The entire team made the buying experience a positive one.Lease of 2019 E-class Coupe from Hoehn Mercedes
by Socaldcp on 03/11/2019This is the 6th Mercedes I've bought or leased from Hoehn. All of the experiences were positive. Bob Rickman is very professional and cares about his clients.First Class Operation
by buckajo on 03/01/2019Kudos to Mr. Gary Cruse who took over from our favorite Mercedes sales person, Pam Snider. He treated us like family and made our lease experience one of the best ever. Thanks to all at Hoehn Mercedes. We will return.Hi Buckajo, thank you so much for your positive comments about Hoehn Mercedes Benz team! We look forward to your next visit with us! Take care!
Great Buying Experience
by floridagirl on 02/25/2019From ordering to delivery, and the months in between, our sales agent was very attentive. He was always forthcoming with information and we never felt pressured about anything. We appreciated the extra effort he took to keep us posted on… the production, shipment, and delivery of our vehicle!Florida Girl: Thanks for your review and for your business. I am so happy we were able to meet your expectations and we look forward to taking care of you in the future! Chris Murphy General Manager
Mercedes Service
by Acls550amg on 02/24/2019Brought an extended warranty on my 2015 Mercedes . The coverage was great . The price was reasonable and the service was fantastic as usual. I have owned or leased dozens of Mercedes and always use Hoehn for all my service needs. They are… JUST THE BEST PERIOD ! Super fast, always friendly and do a great job.Thanks for the 5 star review and for your loyalty to Hoehn. Please know how much we appreciate you and your business. Chris Murphy General Manager
2019 AMG E63S purchase
by Rolando911 on 02/21/2019This is my 2nd purchase from Hoehn in the past year, very easy laid back process, no hard sell for extras after the purchase, nice discount, good customer followup.Rolando: We are so happy we have been able to assist you twice in one year! We appreciate your business and thanks for the 5 Star review. Chris Murphy General Manager
Excellent for the second time.
by Doc Miller on 02/12/2019My long term friend Scott Roberts of Hoehn introduced me to Saad who was a class-act the whole process. I’ve been looking at 2016 S-550s coming off lease. Saad found me one with low miles, with a like-new look and feel. The price was… fair, all details of the car were taken care of superbly and a super deal on some take off wheels and tires from an S63 AMG made my car a unique beauty. Thx Hoehn TEAMDoc Miller: You dealt with two of Hoehn's best in Scott Roberts and Saad Jarrah! Thank you for taking the time to leave a 5 star review and more than that thank you for letting Hoehn Mercedes Benz take car of your automobile needs. Chris Murphy General Manager
Gary Cruse is the very best salesmen ever.
by Happy B on 01/16/2019updated 01/24/2019I was driving by Hoen, with no intentions of buying a car. I went inside just to look at what was offered. As I was in the showroom, looking at a car, a very nice man walked up, and offered to answer any questions. I told him I what I… was looking for, he asked me to wait a moment, and when he came back, he said he wanted me to test drive this SUV he had in mind. Well, that one and only car I drove is now in my garage. He put me in the SUV that I described to him. His outstanding knowledge, and friendly manners were so pleasant to be around. A truly best experience I have had in buying a car.This is amazing! We're so happy Gary was able to put you in the SUV of your dreams! We hope your new car is all you wanted and more and cannot wait to have you back in our store. If there's anything you need in the meantime, please don't hesitate to give us a call or stop by!
Awesome Buy, Great experience
by ML350Sprnter on 01/23/2019I had an exceptional experience with Jim, who sold me a 2019 Sprinter Passenger Van. After looking across the US, Jim was able to meet my budget without me having to travel out of state and bring the vehicle back. The who processes was… fairly quick, but it really flew because of the great atmosphere and hospitality. I'll definitely buy from Jim again!Hoehn Carlsbad MB GFLC 300 Purchase
by kkcraven on 01/23/2019Reed Kailin was extremely helpful. She listened to what I wanted and didn't want in my new car and she worked hard to find the exact car that I wanted. She should teach customer service classes! I left feeling like I was treated fairly… and enjoyed my car buying experience.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz Sprinter
There is nothing better than hearing from a satisfied customer with a fifteen year history with Hoehn Mercedes Benz! Thanks for the review and more than that , thanks for your loyalty. Chris Murphy, General Manager
by Hoehn Mercedes Benz on 08/08/2019