Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
Amazing people
by Dana on 03/31/2019updated 04/05/2019Very friendly helpful staff, car was well taken care of, and delivered fast for pick upThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
A pleasant car buying experience.
by Jason on 03/30/2019updated 04/05/2019Staff was friendly and helpful. Our first contact, Bob, did his best to accommodate our needs and was helpful. The Finance person, Marco, was very friendly and made the transaction smooth and pleasant.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Service
by Ruby on 03/29/2019updated 04/05/2019Candice Currey assisted me with my Toyota Camry she explained exactly what my car needed and the price of each thing that needed to be done. I appreciated getting all my questions answered. My car feels like new!!! Thank you so much!!!!Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you wonât hesitate to reach out again in the future. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you wonât hesitate to reach out again in the future. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Review
by Shane on 03/29/2019updated 04/05/2019Friendly staff and delivered what they promised.Shane, we are so glad we could take care of all of your needs. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Shane, we are so glad we could take care of all of your needs. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Thank you!
by Clara on 04/03/2019Super helpful staff (robin) ensured that I got what I was looking for in terms of features in a car. Was not pushy or tried to get me into something I couldn’t afford. Helped me find the perfect car for me.Thank you for the review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please donât hesitate to contact me or visit us if you need anything else. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
My 15K service on my 2018 Toyota Rav4
by Daniel on 04/04/2019I came in for my 15K service on Tuesday and was blown away by the professionalism of my service writer. I don't have her card with me just now--it figures--but I do believe her name is Chelsea. If I could give her 10 stars that would not… be enough. My take-away from that experience? I find that I could do much, much better in my own interactions with the people I work with!Daniel, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Vehicle Service
by Owen on 03/28/2019updated 04/04/2019It went very well. The young lady who helped was great. She explained everything in detail. I appreciated that!Thank you for the five-star rating, Owen! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Home Again with Toyota of Santa Cruz!
by Ronni on 03/26/2019updated 04/04/2019Up front and personal. I was a previous customer having bought my 1994 Camry off the showroom floor and happily drove it for over 21 years. Sadly, my husband passed away a few years ago and wanted me to keep the 2008 Passat instead of the… Camry which I did. But I missed it ~ that's what brought me back to Toyota. Having dealt with the local VW dealership and lousy service, it's a breath of fresh air to deal with competence.Thank you Ronni, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Satisfied with 60K service
by Aimee on 03/26/2019updated 04/04/2019The service staff were friendly and polite and the service was completed in less time than expected.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Our new Corolla
by Gary on 04/04/2019Marco in finance was especially helpful and easy to work with; Jordan who took us on a test drive was excellent, too, giving us enough info but not too much; Bob was adaptable: we came in saying we wanted to buy a 2020 Corolla but ended up… buying a 2019Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Marco, Jordan, and Bob. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Customer service
by Cheri on 04/03/2019Excelent customer service....very pleased with the low pressure approach of the sales team.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Repair
by Perry on 03/24/2019updated 04/02/2019My repair was taken care of and was able to rent a vehicle on site.Thank you for the feedback, Perry! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Thank you for the feedback, Perry! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Super Friendly
by Stephaie on 03/24/2019updated 04/02/2019Great customer service. Mark was super friendly.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Excellent customer service
by Erick on 04/01/2019Great service easy to deal withWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Highlander
by Saben on 03/31/2019The salesman did a great job of accommodating our time frame of getting the car sale done and met our needs.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Thank you for being so helpful!
by Sarah on 03/31/2019Alex Waddle was very helpful and attentive.We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Scheduled service
by Miguel on 03/29/2019Streamlined experience, no hassle.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Friday
by CF on 03/23/2019updated 03/29/2019Quick, efficient, personable, listen to the customer waiting room sufficientYour great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service!
by Jennifer on 03/22/2019updated 03/29/2019Friendly, thorough, quickWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service
by Frankie on 03/22/2019updated 03/29/2019Service writer Mark Schultz took care of my wife’s car and answered all my questions.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Solved my dilemma of the too smart key
by Jane on 03/28/2019Bryon O’Neal was very helpful. He figured out how, and then showed me how to use the mechanical key to lock the electronic part of the key safely in the car when I go swimming. Before, I had to shrink wrap the key in a water tight bag and… take it into the ocean with me - which was not an ideal solution.Jane, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and weâre ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
by dealerreply on 05/03/2019