Audi Calabasas
Customer Reviews of Audi Calabasas
Review type:
Great Service!
Great Team - Great Service
by Nat CraigSmith on 02/26/2025updated 03/05/2025I highly recommend Audi Calabasas. They are always going above and beyond. Last week we replaced 4 tires on our SUV, we were able to get a great loaner and do our shopping while they were put on. Whenever we get our car back it’s always… super clean and everything is done right. I’m sure all of the advisors are great - but we tell our friends to ask for Andrew!Nat, thank you for recommending Audi Calabasas and sharing your positive experience! We're delighted to hear that Andrew and the team took great care of you. We look forward to serving you again in the future!
Great Team - Great Service
by Nat CraigSmith on 02/26/2025We have visited many Audi dealerships and service departments over the years. Here are my main takeaways for Audi Calabassas Service Dept. -Very Polite & Knowledgable Staff -Not Overcrowded -Fantastic Loaners -Timely Service -Car is… cleaned and perfect when returned -Concessions & Coffee machine are top notch - Always very clean and nice inside We highly recommend them - ask for Andrew - he has been awesome with our SQ5 and A4Nat, thank you for the glowing review! We're delighted to hear that Andrew and our Audi Calabasas team provided such a positive experience. We appreciate your recommendation and look forward to assisting you again in the future!
Orel
by Orel on 01/24/2025Very rough experience, to keep it short and concise the salesman was very nice and pleasant, the car we purchased had a new problem every month, after being promised few time and assured that everything in the car works perfectly…. We had… to sell the car after only a mere 3 months because 80% of the time the car was being serviced and instead of audi giving us a fair buy back offer to make amends they low balled us in several offers through the negotiation and still gave us way lower than Autonation’s straight up first offer.Orel, I'm sorry to hear about your experience with the car and our buyback process. We strive for transparency and fairness in all dealings, so it's concerning to learn that we fell short here. If you're open to discussing this further or have any other concerns, please reach out at your convenience. Thank you, Ark Zarkhryan - Sales Manager - azarkhryan@dchaudicalabasas.com
Rubén Granados above and beyond service
by Giovanni Rodriguez on 01/16/2025Initially, I had scheduled an appointment at Audi Pacific in Torrance, since the one I always take mine auto did not have power do to wild fire. On the day of my appointment, I arrived on time and proceeded to locate the service advisor. He… was found inside a cubicle, engaged in a phone conversation. Although I was unable to ascertain the nature of his conversation, he appeared not to be occupied. I informed him that I was there for car maintenance. He proceeded to retrieve the vehicle record and revealed that I had driven my car without service for 40,000 miles. I disputed this figure, stating that I had serviced my car every 10,000 miles and that he could retrieve the correct record. Despite my insistence, he attempted to persuade me that I required a major service costing $2,400. He emphasized the extensive mileage of my vehicle and insisted that I needed the service. However, I firmly denied the need for such services, as I had already performed the necessary maintenance. Ultimately, I decided to return to Audi Calabasas, where my car received the correct maintenance service. The dishonesty exhibited by the employee from Audi Pacific served as a stark revelation that not all establishments prioritize customer satisfaction. Consequently, I have made a conscious decision to continue patronizing Audi Calabasas. Honesty and integrity are paramount in maintaining customer loyalty and ensuring their overall happiness. I extend my sincere gratitude to Ruben Granados for his invaluable assistance and guidance. His expertise and dedication have been instrumental in my decision-making process.Giovanni, thank you for sharing your experience and choosing Audi Calabasas. We're glad Ruben was able to assist you with honesty and integrity. Your satisfaction is our priority, and we appreciate your trust in us!
Great service experience
by Margo on 01/01/2025Ruben was incredibly helpful pinpointing the issue & resolving the problem in a very professional manner. His recommendations and assistance saved me time & money and he was very responsive throughout.Margo, we're delighted to hear that Ruben provided such helpful and professional service at Audi Calabasas. Thank you for sharing your experience with us!
Great Service!
by Marc A on 12/02/2024Audi Calabasas provided excellent service and treated us like family. I specifically want to point out how great and helpful Erik was with helping us choose two beautiful new vehicles. If you’re looking to a new vehicle with great service,… this is the place!Marc, we're delighted to hear that Erik and the Audi Calabasas team made you feel like family while helping with your new vehicles. Thank you for sharing such a positive experience! Enjoy those beautiful cars!
Anam and Alex were great!
by Brenden on 11/28/2024I appreciated their honesty and professionalism. Thanks for the good experience!Brenden, thank you for sharing a great review! We are happy to have you as an Audi Calabasas customer.
Rafa Rocks
by Gary Terrasi on 11/15/2024Rafael Flores was very helpful. He knew his way around the engine of my SQ5 and quickly identified the potential problem. He kept me informed of my vehicle’s progress along the way.Gary, we're delighted to hear that Rafael provided such knowledgeable and attentive service at Audi Calabasas. Thank you for sharing your experience with us!
Great Experience
by Audi Owner on 11/06/2024Excellent service experience for my SQ5. Cristal and everyone there was super helpful, knowledgeable and courteous. The whole process was smooth and delivered as promised.Thank you for sharing your experience with us! We're delighted to hear that Cristal and the team at Audi Calabasas provided excellent service for your SQ5. We appreciate your feedback and look forward to serving you again in the future!
Quality Service with Integrity
by I Love Diesel Engines on 07/26/2024Audi Calabasas service department took excellent care of my 2015 Audi Q7 TDI.It was our pleasure to assist you. Thank you from all of us here at Audi Calabasas!
Great service at Audi Calabasas
by Sue L on 04/16/2024This is a very efficient and comfortable service center. Everyone is friendly and helpful.Thank you for the great review, Sue! We appreciate your business and we hope to see you again at Audi Calabasas. Drive safely!
Great Dealership To Work With
by RobG on 03/10/2024Couldn’t have been a more simple process. The normal back and forth on numbers, came to an agreement, signed the papers, and drove off. Would highly recommend to anyone looking for an Audi. Great selection of cars to choose from.RobG, we're delighted to know your car-buying process at Audi Calabasas was smooth and straightforward. Thanks for recommending us! Enjoy the ride in your new Audi.
Excellent service
by Phil on 12/03/2023Fast, friendly and excellent service to repair the regulator of my car window.Phil, thank you for sharing a great review of Audi Calabasas!
Audi service
by Mr C on 11/28/2023Andrew has always been helpful , always understands , and always is quick and to the point , he has always helped me knowing I have a daughter with medical concerns so he’s always willing to help with a loaner and understands my time is… important !!! Thank you Andrew for treating me like a person !It's great to know that Andrew has been consistently helpful and understanding at Audi Calabasas. We're glad he could accommodate your needs in a timely manner. Thanks for the review!
Audi Calabasas Service
by JD on 11/15/2023Service was excellent and timely! Michael was Great!We are so happy that Michael and our Audi Calabasas team earned your five stars. Thanks for taking the time to leave us this review! We hope to see you again for any of your future needs!
Excellent Job
by Felimon Camana on 08/22/2023This dealership really cares about their customers. They make them feel at home and being given the best service and attention. The service consultant is very professional.Felimon, we're delighted to know you felt at home and received top-notch service during your visit to Audi Calabasas. Thanks for sharing this positive feedback!
Service
by Sue on 07/27/2023I had an emergency which was taken care of on the same day. All the staff are polite and professional. The facility is very comfortable and clean. Getting an appointment is easy and the service was excellent all around.Sue, we're glad to know our team at Audi Calabasas was able to assist you promptly and provide a comfortable environment. Thanks for your feedback on the service!
Hard work and determination
by Victor Kaminsky on 07/21/2023Audi Calabasas just wanted to say thank you for showing me what a great service team is supposed to look like. Our service advisor was Andrew S, he made it simple and clear from what the technicians diagnoses was to the time frame. Thank… you for your hard work and determination.Victor, thank you for the kind words! We're so glad that Andrew provided you with excellent service and made sure everything was clear. We appreciate your support and hope to see you again at Audi Calabasas in the future!
Incredible Service
by LJ on 06/14/2023The service at this dealership was A++. They were extremely knowledgeable about the car and the issues I was having with the car. They were professional, helpful and they fixed everything quickly. I highly recommend them.Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Audi Calabasas team. Drive safely, and we hope to see you back again down the road!
OUTSTANDING!!!!!!!!!!!
by Andie on 06/02/2023Best experience buying a new car. Audi of Calabasas is the only place to go. Being I was upside down with my trade in, they did everything they could to get me a great deal. A thousand thank you’s to Mike and the rest of the team, including… Doug, Ark and Razi.We're thrilled to hear you had the "best experience" buying your new car with our team here at Audi Calabasas, Andie! It's always our goal to go above and beyond for each customer, no matter their trade-in situation. We'll be sure to pass on your kind words to Mike, Doug, Ark, and Razi. Thank you for choosing us and happy driving in your new vehicle!
Car buying made easy
by DJ on 05/23/2023Shane and the team at Audi Calabasas made the buying experience simple. I was in & out with my new car within an hour.We're thrilled that Shane and the team at Audi Calabasas helped make your car-buying experience a simple and efficient process! We value your business and are glad you were in and out with your new vehicle in no time. Enjoy hitting the road in your new car!
Marc, we're delighted to hear that Erik and the Audi Calabasas team made you feel like family while helping with your new vehicles. Thank you for sharing such a positive experience! Enjoy those beautiful cars!
by Audi Calabasas on 12/03/2024