Customer Reviews of Mercedes-Benz of Beverly Hills
Review type:
Straightforward honest and great
Excellent service & people!
by Susan on 03/09/2022I’ve been going to Mercedes Beverly Hills for years & the service is excellent & very fast. All the people there are always very friendly, respectful & helpful!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Spectacular Service
by Eugene on 03/09/2022Andreas was extremely helpful and answered all my questions. The service from start to finish exceeded my expectations. Looking forward to this being the new home for all my GLE’s needs!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Competent AMG service
by PeterT on 03/08/2022Having a less than satisfactory experience with another MB dealer for service, it was refreshing to experience the obvious competence of Beverly Hills MB with AMG specific vehicles. Plus, Jose Ramos the Service Advisor was a pro and took… good care of us.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Annual Maintenence
by R Hoffman on 03/08/2022As always MB of Beverly Hills does excellent job. Took my vehicle in for the annual prevention maintenence.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Eddie rocks!
by KMO on 03/08/2022I take my Mercedes S560 convertible to the BH location because of Eddie .. he takes great care of me and my car and gets the job done keeping me posted every step of the way.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Helpful and easy service
by Charlotta on 03/08/2022Everyone was helpful and made the service appointment easy and drama feee. Got a loaner car as requested as well. Friendly service provider.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
A Class Service
by Emily on 03/07/2022Very patient, very nice service representative. Great service as well.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service review
by MC on 03/05/2022Arrived for Service B at 8:30. Got a text at 11:30 service complete but needed a windshield wiper. I approved. Called my service tech immediately and he never called back. 2 hours later at 1:30 I called to find out where was my car! Had to… call 7 times because service dept didn’t even answer the phone, or was sent to a service tech who never called back. Finally told operator not to transfer me but find out where my car was since service was completed by 11:30. Once I called for the 7th time operator told me my car was ready. Also ordered a loaner car when I made appointment and got a text at 5:30 the night before my appointment to say no loaner car available!!! The only people who did their job were the ones who worked on my car and completed my service .. everyone else gets an FThank you for bringing this to my attention. I apologize for what you experienced with your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at ctetiva@BHBenz.com. I look forward to speaking with you. Carl Tetiva Service Director
Bad experience
by Mohamed B on 03/05/2022My advisor left the dealership without giving me heads up on the status of the car. I was being sent from one person to another to help with my car retrieval, and everyone makes you feel they’re doing you a favor by answering questions… about the service.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva General Manager ctetiva@BHBenz.com
Lauren Baumann
by Ashmin Ram on 03/05/2022Lauren Baumann is 1 in a billion! A true gem that I trust. Authenticity, integrity, and compassion. A service that is not only resulted in the outcome of the vehicle but in the warmth of her presence. Thank you!Thank you for the recommendation and kind words for Lauren! We thank you for your business and look forward to your next visit!
Wonderful Service
by SHERYL on 03/04/2022The service advisors are very attentive to the customers ….thank you Mark and Andreas for your assistance! Very organized service department!Thank you for your kind words for Mark and Andreas, we appreciate it!
Wonderful and timely service completed.
by Richard on 03/04/2022Their was a cosmetic defect that happened inside my. car and service consultant Marina as well as Carl in management did everything perfectly, friendly, and timely. Can't say enough good about Mercedes Benz Service Beverly Hills. Needed to… express gratitude as they are my go to the last 9 years of owning 2 Mercedes through them as well. Thanks Marina and Carl for your professional and friendly service.Thank you for your kind words for Marina and Carl, we appreciate it! We are very happy to hear that they were able to provide you with an enjoyable experience!
Rockstar service
by Javier S on 03/04/2022I’d like to highly recommend Lauren at the service department. From the moment we arrived on a Saturday at 5:05PM (after closing time, Lauren kindly greeting us and after learning we had 2 flat tires, she kindly checked my son and I into… the service department after being stranded on the 405 freeway for 1.5 hours. Lauren was genuine and caring and has been fantastic to work with. If you need service, Ask for Lauren. She’ll take great care of you. Kudos.Thank you for your kind words for Lauren, we appreciate it! We are very happy to hear that she was able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Andreas is the best advisor
by Sean Xie on 03/04/2022We work with the service advisor, Andreas, all the time. He is always very helpful and goes extra miles to help you. THANK YOU, Andreas!Thank you Sean for your kind words for Andreas! We are thrilled that he provides you with great service visits. We look forward to your business with us again!
Lauren is Amazing!
by Sherry on 03/04/2022Super Friendly, fast and welcoming service! Thx a lot!Thank you for being our customer, we appreciate your kind words!
Stellar
by Satisfied Customer on 03/03/2022There's a reason why the MB brand carries the brand clout it does, and their service is no exception.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Great Service!
by Amr on 03/03/2022Corey was professional and friendly. They taken care of all my needsThank you for your kind review of Corey, we appreciate your business!
My service advisor Ivan Montejano takes great care of me
by Amy Levy on 03/03/2022I’ve been getting nails in my tires lately with all of the construction in LA. The service dept at Mercedes Benz of Beverly Hills is a well run machine getting cars serviced with exceptional precision, friendly customer service, beautiful… hand washing and efficiency. I’m so pleased by the treatment and care that I am treated to by Ivan Montejano, my service advisor.Thank you for being our customer, we appreciate your kind words for Ivan. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Service. Mark Oliver is an excellent and honorable. I trust his judgement!
by Carolyn Lorenzo on 03/03/2022BH Mercedes is the only reputable Mercedes dealer in Los Angeles. I’ve been coming to them for my car’s servicing for several years.Thank you for the feedback. We thank you for your business and look forward to your next visit!
Great Service!
by Bryan Patrick Franklin on 03/03/2022Work was handled timely and as promised. Plus guy at entry dock found my missing wallet for me!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Service
by Suzi on 03/03/2022My car was completed quickly. Good service and good service agent, ErnestThank you for your kind words for Ernest! We are thrilled that you had a pleasant service visit!
Not only will you find the newest Mercedes-Benz models at our dealership, you'll also find a friendly and accommodating staff eager to assist you.
That's true no matter what you're looking for - be it a test drive in a new C-Class, S-Class, E-Class, CLS-Class, SL-Class or used car, auto financing options, car service appointments, or help figuring out what auto part you might need. We are also an authorized Sprinter dealership, here to help you with your commercial vehicle needs.
Mercedes-Benz of Beverly Hills is here to give you a pleasant surprise and help put that tired old stereotype to rest. For Mercedes-Benz, however, improvement is a continuous pursuit and they're always trying to push the limits. Visit us today and experience our high-standard, pressure-free approach for yourself. As thousands of drivers in the greater Los Angeles area already have, you're certain to see the difference immediately.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear about your positive experience with Barrett and Jason! They are a great team who provided excellent service and helped you find a deal that made you happy. We're glad you had a smooth car-buying experience and look forward to assisting you with your next car purchase when the time comes!
by Sara Thurston on 05/14/2024