Mercedes-Benz of Arcadia
Customer Reviews of Mercedes-Benz of Arcadia
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Service department Rusnak Arcadia
by David on 06/07/2025
Rusnak Arcadia provides exceptional service, and Yohan Chen is a big part of that experience. As a service advisor, Yohan is highly professional, attentive, and knowledgeable. He takes the time to explain everything clearly and ensures that… all service needs are handled efficiently and with care. His friendly attitude and attention to detail make every visit smooth and stress-free. With professionals like Yohan on the team, it’s easy to see why Rusnak Arcadia is known for outstanding customer service.
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The following reviews are more than two years old. They are not included in the overall rating.
951 reviews
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Must ask for Billy
by VG on 08/27/2019Billy Kwan assisted me with my purchase at Rusnak Arcadia. He provided excellent customer service to my family. Very professional, patient, and good product knowledge. I would truly want to come back for future purchases and will look for… Billy.Service B
by George on 08/27/2019Easy booking and dealer honored all commitments.The best or nothing
by SandyChan on 08/26/2019Rebecca provides great service for us customers. She pays more attention to us when speaking.LEASING
by Simon on 08/21/2019Great services rendered. Sales Consultant Marc Hung did a very nice job.Best services
by virtuocity on 08/19/2019Top quality customer services & reliable mechanical repair performances as always.Khaled Gawad is the BEST
by paxfax on 08/17/2019Khaled is the best salesperson ever. He takes the time to make sure every detail of the transaction is monitored and kept on track. I find him to be an extraordinary ingredient to the sales experience at RusnakImpressed
by Impressed on 08/15/2019I was seen early, handled quickly and charged less than quoted. Yeah, I’m impressed.Recall airbags
by Hayashi on 08/14/2019Had the airbags replaced in my car.. They did the work while I waited for it.. The service writer was very friendly and accommodating.. After a few hours my car was brought out. Work was done and my car was washed... Hands down one of the… best dealerships around..wonderful service
by kenny on 08/12/2019the service was fast and efficient.Great service
by Zhi on 08/11/2019They serviced my Mercedes glc300 in a flash. The work was impeccable and impressive, it was very quick and was finished in the time they said they would be done by.Great service
by Steve on 08/10/2019The experience was quick and I got the deal I was looking for!! PJ was great!My first car purchase
by C300 on 08/09/2019My first car buying experience was everything it should have been. Although I was quite nervous about owning a Mercedes at age 23, my salesperson Mo put me at ease and made me feel like this car was within my reach. He couldn't have made my… experience any better. He was very kind and extremely helpful throughout the whole process.Unacceptable wait to get my car after service
by FEH on 08/09/2019I waited almost 15 minutes for my car to be delivered after service. It was only after I returned to my service advisor to complain did the car finally arrive. This is unacceptable.Turned it around
by Gcorig on 08/07/2019The service started with a small hiccup but everyone helped to make the situation right. Upon check in, the valet forgot to mention to check in with the receptionist. So after waiting an hour, I decided to check the status of my car. When… the receptionist realized what had happened she quickly turned things around. Candi made sure that I was given a representative. Jennifer worked quickly to get my car taken care of and provided me with a ride home. When they realized that the service might take over than expected they provided me with a courtesy car until the work was completed. Overall everyone did their part. Thank youGreat Customer Service
by Robert on 08/07/2019As always. Great customer service. Joe kep in communication with me and made sure that everything was taken care of.excellent service
by Shanae_Hu on 08/06/2019It’s been an awesome experience in Arcadia Rusnak. Scott was really nice and helpful. He gave me all the details and explain to me. I am very satisfied with the price and service. Thank you Scott and Arcadia Rusnak;)happy customer
by merci493 on 08/06/2019Service advisor was friendly, as well as he check in personnel. happy with service. I was told the service would only be around 2 hours and it took more than 3. originally I had chose to wait, then I just had someone give me a ride. Good… call!!Thank you!
by JasonO on 07/30/2019updated 08/06/2019I had a complex issue with the dash on my E63s Wagon. Although the part needed to rectify the issue took weeks to arrive from Germany, from there the work was completed quickly.Excellent service
by Helen on 08/04/2019Provided excellent service. They perform a high quality of work in a reasonable amount of time . Very professional and friendly staff .Purchase experience
by IC on 08/03/2019PJ is the best, save us so much time and explained all process in detailService
by Alex on 07/28/2019updated 08/02/2019Great service and friendly advisor.
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About our dealership
At Mercedes-Benz of Arcadia, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Mercedes-Benz E 350, C 300, GLE 350 and S 450 models on display, we’re here to help put you behind the wheel of the right new or pre-owned car for sale in Arcadia that meets all of your needs. But, we don’t consider that the end.
Mercedes-Benz of Arcadia offers a wide range of other services as well, which you’ll experience from the moment you choose your next car. For instance, our team of Mercedes-Benz lease and loan specialists makes it a priority to help you drive home in the vehicle you’ve chosen on your terms.
Even after you leave our Mercedes-Benz dealership, serving Los Angeles, as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Mercedes-Benz parts that you can buy, as well.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (6)
- English
- Armenian
- Persian
- Chinese