Awarded 2018

Mercedes Benz of Arcadia

Awarded 2018
Today 10:00 AM - 06:00 PM
Closed Now
Sunday
10:00 AM - 06:00 PM
Monday
08:30 AM - 09:00 PM
Tuesday
08:30 AM - 09:00 PM
Wednesday
08:30 AM - 09:00 PM
Thursday
08:30 AM - 09:00 PM
Friday
08:30 AM - 09:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Mercedes Benz of Arcadia

4.9
Overall Rating
(428)
Recommend: Yes (425) No (3)
Write a review: Sales | Service
sales Rating

Phillip Chow

byMaryon 11/11/2018

Good Afternoon, I would like to inform to whom it my concern that my car purchase experience with Philip was beyond exceptional. Our family has had a total of 7 Mercedes Benz cars and I have to stay that I was blown away with Philip’s exceptional service and professionalism. I will most definitely recommend him to anyone looking to purchase a Benz. Thank you so much for blowing us away Philip!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
498 Reviews
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service Rating

Rusnak

byMoumanon 11/14/2018

Had to wait for 25min to pick up my car after it was serviced. I asked for the trunk to be vacuumed but was not. My car was not washed properly; still dirty and wet. No coffee in the service waiting area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

The Best at all Time

byOrianaon 11/14/2018

Joseph Yu is give us the best service from phone to person. We are very happy to his knowledge to answer our issues and turn around time. Thanks Only issue I have is with Coffee bar ..... WHY ?? spent all the time and money to built a nice Coffee bar and customer can NOT enjoy :(

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Friendly and great service

byuclarxgirlon 11/13/2018

I drove from Las Vegas to get my car serviced here due to a significant cost difference. Rebecca was very friendly and communicated clearly with me about what their recommendations were. The shuttle to the mall was a perk! I will definitely come back to service my car here in the future!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Didn't want to write review

byElmoraon 11/13/2018

I didn't want to write a review but since you're insisting...the service I received was excellent, everybody was polite, but frankly the tire was twice the price it is readily available elsewhere, so I felt a bit ripped off. Otherwise, great place.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Thanks

byYunheLiangon 11/13/2018

Excellent service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jennifer lew

byJustinrincon33on 11/13/2018

Jennifer was a big help when we brought in our 2013 Mercedes c250. She was very helpful while we explained to her what was wrong with our vehicle and was able to diagnose some of the problems. She was very knowledgeable about our vehicle as well. Overall great experience with Jennifer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Services after Off-Hour Road-side from Mercedes-Benz

byJaneon 11/13/2018

Mercedes-Benz of Arcadia has a very safe and convenient place for the towed car after off-hour. And its response was consistent with their indication for "Early Bird" customers. Not only that, they were able to locate my advisor from my service records and she was very efficient as usual. I was very satisfied with their services.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service for damaged tire

byJon 11/13/2018

Great fast service replacing my damage tire on my car. I did not have an appointment but they team was able to fit me in and get me back on the road in about an hour.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service B

bymelkonon 11/12/2018

very helpful and professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Phillip Chow

byMaryon 11/11/2018

Good Afternoon, I would like to inform to whom it my concern that my car purchase experience with Philip was beyond exceptional. Our family has had a total of 7 Mercedes Benz cars and I have to stay that I was blown away with Philip’s exceptional service and professionalism. I will most definitely recommend him to anyone looking to purchase a Benz. Thank you so much for blowing us away Philip!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byBillyon 11/10/2018

Excellent services

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

service

bypaperon 11/09/2018

Excellent service! Mike Tone is a real professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Services

byAlanon 11/09/2018

I had a great experience with this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great Service

byKimoon 11/09/2018

The Service Team was very nice and very good at communication. I received emails and text messages on the status of my car. I arrived towards closing time to retrieve my car and it was given back to me clean and fixed. Thank you!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service was not per Specifications

byCustomer-Feed-backon 11/09/2018

I just found that my tire pressures were changed to non-specified values.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Rusnak is Worth The Drive

byWesleyon 11/08/2018

Was looking to purchase a Metris Cargo Van for my business, visited the local dealer but the salesperson only wanted to sell me what they had in stock. Contacted another dealer from Online Buying site and found the same experience. Finally found desired Van at Rusnak in Arcadia and picked Katrin to deal with because of her reviews from customers. She did not disappoint me, she was professional, prompt and got me the Van I wanted! Thank You Katrin and Rusnak, you Rock!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buying new car experience

byBrueceChangon 11/07/2018

Bruece was very passionate and kind when I came in the store. He was very nice and patient to introduce every model to me. At the time I got my new car, he also helped a lot and explained everything to me. It was a nice experience and I will definitely introduce my friends to come.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Great experience

byMTBryanon 11/07/2018

Top car buying experience ever! No pressure in sales no pressure in finance. They in fact made recommendations to save me money in both areas. Great dealer!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Rusnak Service

byRockon 11/07/2018

Brian Edwards is a professional and he is as good as it gets and represents the Rusnak brand with class.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

feed back for service on 10/25/2018

byyuhongon 11/06/2018

Very good service, did two safety recall at this time,and help me got a rent car for the second day's working. You have a very friendly staff and doing very good service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

AMG C-43

byLARRYKon 11/06/2018

I worked with Scott Hong on the purchase of a new AMG C-43. Scott was extremely helpful, along with his assistant Annie. They did everything possible to accommodate me and showed me all of the options and took me on test drives and showed me all of the features. All of the staff demonstrated total professionalism and friendliness. Scott gave me a fair quote and terms while following my requirements for a purchase. It was a great experience in every way. I totally recommend Mercedes Benz of Arcadia and all of the staff, especially Scott. Job well done.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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