Mercedes-Benz of Arcadia
Customer Reviews of Mercedes-Benz of Arcadia
Review type:
Service department Rusnak Arcadia
by David on 06/07/2025
Rusnak Arcadia provides exceptional service, and Yohan Chen is a big part of that experience. As a service advisor, Yohan is highly professional, attentive, and knowledgeable. He takes the time to explain everything clearly and ensures that… all service needs are handled efficiently and with care. His friendly attitude and attention to detail make every visit smooth and stress-free. With professionals like Yohan on the team, it’s easy to see why Rusnak Arcadia is known for outstanding customer service.
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951 reviews
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Smooth visit
by Teddy on 10/18/2019Serv. Advisor Perry Roeder took good care of my request, kept me informed.Excellent correction action by service representative
by Mark1234 on 10/07/2019updated 10/17/2019Excellent corrective action by Ophelia to get the secondary battery over from its storage location after the receptionist who took the appointment initially failed to return it, then failed to convey the information I provided when I called… back that a secondary battery replacement would be required.Great Quality of Service
by JonathanJ94 on 10/15/2019The Rusnak Mercedes dealership is very well managed by kind individuals and managers that really do want your business. Highly recommended for anyone wanting to buy or lease a Mercedes at an affordable price!Stacy is always dependable
by MPloy on 10/14/2019Stacy is always so pleasant and easy to work with. she's a good listener and always tries to accommodate my needs and schedule.Superb Service
by Steven on 10/13/2019Representatives went above and beyond to make my experience enjoyableService
by Awesome on 10/12/2019Rebecca So was totally awesome in handling the service call that boils down to excellent customer service. She made the differenceSurvey
by Junmei on 10/11/2019The agent is so good, very professional and friendly, the service was very fast and car washed. I would like to go back.Car wash
by Kevin on 10/10/2019disappointing on the car wash, they only rinsed it and all water spot are visibleMs
by Julie on 10/04/2019updated 10/10/2019very great service. Perry is wonderful, he is precise on schedule and work doneVery Good Service
by Siu on 10/04/2019updated 10/10/2019The salesperson is very nice , helpful and gave me very good service.Advisor
by Perry on 10/06/2019Great staff and excellent service ....from the minute I drove in and out of the service department....thank you all! Special thanks to Perry! :)Auto Lease
by IngeChuei on 10/03/2019This is my 5th lease with Rusnak. They catered their best service to all my needs. Sales Manager William Ho and his sales team Andy Lok and Scott Hong always provide the best service to me.Good experience at Rusnak Arcadia
by GM54 on 09/27/2019updated 10/03/2019Peter is always a true professional - he is a straight shooter and will take care of you. Smooth and painless process to get me into a new lease!Great Experience
by kimsb07 on 10/02/2019Great experience at the dealership. Felt very conversational. Never felt pushed or persuaded to buy or lease something that I didn't need or want. Very attentive with my time. Would recommend to anyone buying or leasing a car.Best salesman - Scott Hong
by Avanthi on 10/01/2019I am writing this review specifically for Scott Hong because he goes above and beyond to provide the best customer experience. I got my first car with Scott 3 years ago, and just got another one from him. It is honestly because of him… that I choose to to get my cars from Rusnak Arcadia dealership. I am extremely happy with my experiences with this dealership with Scott.Terrific experience
by SHerman on 10/01/2019Philip Chow is a total professional and the best of the best when it comes to providing an efficient and wholistic sale.Car Lease Experience
by kpan on 10/01/2019I was provided with great assistance throughout the leasing process of my car and had one of the best experiences in my life.classie
by 1234567c-f on 09/30/2019I have the greatest service rep. ever! The problem I was having with my car was a bet tricky so Perry went a step further to make sure I was safe. I appreciate him listen caring and honesty. Thank you so much Perry. He is awesome!Perfect Service
by EarlyBird on 09/27/2019I purchased my car at Rusnak 5 years ago and have been doing all the service and repairing here since then. Ophelia arranges everything for me. I don’t need to worry about anything.Sales
by Nancy168chao on 09/26/2019Scott Hong has been my sales person for over 15 years. He is very good in listening and explaining each car to me. He is knowledgeable and really cares about finding the right car for me. He is always patient, friendly, polite and… accommodating. I am buying from Rusnak because of Scott.Friendly, professional service
by Leila on 09/20/2019updated 09/26/2019Happy with the service plus free car wash
Mercedes-Benz Sprinter
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLB-Class
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About our dealership
At Mercedes-Benz of Arcadia, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Mercedes-Benz E 350, C 300, GLE 350 and S 450 models on display, we’re here to help put you behind the wheel of the right new or pre-owned car for sale in Arcadia that meets all of your needs. But, we don’t consider that the end.
Mercedes-Benz of Arcadia offers a wide range of other services as well, which you’ll experience from the moment you choose your next car. For instance, our team of Mercedes-Benz lease and loan specialists makes it a priority to help you drive home in the vehicle you’ve chosen on your terms.
Even after you leave our Mercedes-Benz dealership, serving Los Angeles, as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Mercedes-Benz parts that you can buy, as well.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (6)
- English
- Armenian
- Persian
- Chinese