Goudy Honda
Today 9:00 AM - 9:00 PM
Customer Reviews of Goudy Honda
Review type:
Best Honda dealer in the area
by Paul on 07/31/2025
This dealership keeps it easy and simple. Kith is experience and patient, show me everything and answer every questions I have. I wasn’t planning to buy but end up driving my new car home. I’m very happy with my purchase and will recommend… all my friends to here.
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The following reviews are more than two years old. They are not included in the overall rating.
77 reviews
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Love my CR-V touring
by Onlyguinness on 08/30/2016Last Saturday after having breakfast with my girlfriend we decided to go looked at cars. I had a Mercedes E350 that I wanted to sell on my own to get more money out of it because you know the dealers don't give you so much for your… trade-in. It was between CR-V touring and the RAV4 Limited, So I decided to go to Cloudy Honda since there's also a Toyota dealership right across the street so can check both SUVs out. We walked in and was greeted by Stephanie (sale person) she was very personable,she was very knowledgeable with the CR-V questions I had about it, we took it for a test drive and I loved it but wanted to compare the RAV4 to it. Before I when to the Toyota dealership across the street Stephanie brought out the big boss Alan, he's a very personable and wanted to make a deal right then and there(of course). He asked me how much I wanted for the Mercedes,I gave him the price I wanted an he came very close to it (I was shocked). I told him I wanted to go see the RAV4 across the street to compare it, he was so sure of himself that I would come back so he said sure go head. We went across the street to the Toyota dealership, about questions about it and test drove it,let me tell you something about my experience at that Toyota dealership it wasn't good at all! The salesman that approach me barely spoke English which I have no problem with but he really didn't have any knowledge about the SUVs, I would ask him about the different models an his response was it's all the same but just a little bit different... I looked at my girlfriend and is smile at her. So guess what we did walk?..walked right across the street back to Cloudy Honda an Alan and Stephanie had a big smile on their face because I think he knew what I went through over there.lol So we worked out a price and I bought the car plus they offered me 1.9% for 60 months or .9% for 72 months because I have good credit. All the cars/trucks that I owned before was Toyotas...until now! I am very happy about my purchase here at Goudy Honda. If anybody is looking to buy a car I highly recommend it. Have Stephanie Villages and Alan Lee help you..they are great people! I was not paid to write this post!!! This is my opinion!!!Excellent service and experience
by Jkhimnmyz on 06/04/2016updated 06/10/2016I just leased a car two weeks and i must say my car shopping experience was definitely easy and enjoyable. Wasnt as bad as thought it was. The sales associate Simon P. was really helpful and explained everything clearly and made ensure i… got the car i wanted. Hands down best service ive ever had and ive purchased in the past and it was grooling. But this time was pleasant. I would recommend Simon P to my friends!Michael Avila, best salesman ever!!
by NikkiNic on 06/04/2016I went to Goudy just to look at a car and with the help of Michael A., I left driving out in a brand new car. He was very helpful, he explained everything about the car before I had any intentions on buying, and great customer service. So… if you're interested in buying a car, ask for Michael A.Excellent customer service
by Cocotang21 on 06/04/2016Mike Avila was perfect when it came to picking out my first car! He answered all my questions with my hesitation, I would definitely recommend him to anyone around who is looking to purchase a brand new Honda.Great deal Great Service
by Awesome76 on 06/04/2016I have bought four cars here already, and it's the best. I always ask for Michael Avil, he makes the buying car experience go smooth and easy. This sales person is honest, won't sell you something you don't need. So, if you're in the market… for a Honda or a new used car, go see Mike Avila.Purchased New Vehicle
by Mustang78 on 02/04/2016The process was painless and James was really helpful in completing the transaction. I went online and I knew what I wanted. At that point the rest was easy when I walked to purchase the vehicle. I would definitely recommend the dealer to… my friends and I will be back to purchase another vehicle later in the year.Great dealership
by Soontara on 01/11/2016I had a wonderful time at Goudy Honda and purchased a brand new car that far exceeds my expectations. I went in interested in buying either a 2015 or a 2016 vehicle and Tina was more than accommodating. She showed me all of the possible… stocks available in both years and did not pressure me in any way and only wanted my personal happiness. I would gladly shop at Goudy again for my next vehicle due to their overall great service and large inventory. They do not waste your time trying to get you to buy into features that I was not interested in and were considerate of my budget and needs.Congratulations on your brand new car! Thanks so much for this 5-star review. We always enjoy hearing from our customers. I am pleased to hear that Tina has been accommodating during your visit. We hope to work with you again in the future for any of your automotive needs! Sincerely, Pete Cheng, Sales Manager, petecheng@goudyhonda.com, (626) 576-1114 ext. 214
Beware. Stay Away
by BenjaminFit on 11/12/2015We were pretty much done with the dealership at this point, but the CEO of our work says he knows a trustworthy fleet manager at this location and the sale will be quick and painless. So I contact this person and he tells me that they have… a 2016 Honda Fit CVT LX coming in and he can sell it to me for $19,317. I told him great, call me when the car comes and well get this sale done. So fast forward to Monday, the fleet manager is on vacation so my emails were given to Sy to handle and make the sale. I was expecting to come, and just get the sale done. Oh how wrong I would be. When I get here, Im informed by Sy that unfortunately they installed a pro-pack on the car and it would cost an additional $495. He said he would try to speak to the manager (Arthur Chan) since that was not our negotiated price. Now let me explain to you something in case you didnt know about buying car. If you negotiate a price online, that is SUPPOSED to be the price you get, but I digress. I understand with the internet that dealerships typically sell cars much closer to invoice price than decades ago and some dealerships try to get more profit by adding packages which typically cost them a fraction of what they charge you and then they get a bonus from Honda or corporate for hitting quotas. Every business deserves to make money; otherwise, why would they waste their time doing business. But you know what you dont do? You dont [non-permissible content removed] the customer. Im not stupid Arthur, dont talk to me like Im a child. Im a 4 year graduate from UCLA and I do corporate marketing for a large hospital network. The point I was griping was that I dont mind that you put the package on, but when I have been in constant contact with your dealership in the days leading up to the cars arrival including a few hours before I came to buy the car, you should probably as a COURTESY tell me that it is company policy to install a package on the car & so the price has changed. Dont wait until I come to the dealership & tell me all these extra packages are added on. Now heres where he needs to get a firm lesson on customer service. He has the AUDACITY to tell me that all dealerships do this (they do not) and that I can contact any other dealership and when I arrive there will be packages added on (no. thats bait and switch) and thats the business of it. Additionally, Im buying a Honda Fit, where they make about $300 so theyre not going to budge on the price at all. He is talking to me like I am an uninformed child who just grew up. Im sorry sir but that is rude. You know how you approach a situation like this? Hi Ben L., I know we had quoted you $19,317 but I am sorry I cannot give you this car at that price. It is company policy that we had to add packages to the car and unfortunately we cannot adjust the price at all, I hope you will still give us your business and I am sorry theres not more I can do But no, that is not what he did, instead he CONTINUED his attitude. He mentions that they offer 6 free oil changes, to which my friend, seeing how upset I was that this man was so rude, disrespectful, and condescending, says the free oil change is whatever. He proceeds to respond with oh?! Its whatever? So you dont want it? I can tell Sy (points to Sy) to just take it out of the offer because its whatever right I simply told him Stop. That is not really necessary right now. No sir. No. You dont need to give us attitude right now. Why is that even REMOTELY necessary to speak to my friend like that? Does that make you feel better? Does it help you sleep better at night to speak that way to a lady whose husband passed away and so she asked her friend to help her buy a car for her daughter? I hope it gave you all that satisfaction. At this point, I just told him, can you just throw in the all-weather mats and well get this sale done. I wanted to at least have my friends daughter leave with a car that she really wanted and for Arthur to get out of our faces.I apologize that you have been frustrated with your recent car buying experience with us. We want to make our guests feel at ease during the entire process, and I am sorry that this was not achieved with you. That is not how we intend to do business. I would like the opportunity to discuss the situation with you further and make things right. Please feel free to contact me at your earliest convenience at petecheng@goudyhonda.com, (626) 576-1114 ext. 214. I look forward to hearing from you. Sincerely, Pete Cheng, Sales Manager
Great service!
by Angie49 on 09/27/2015updated 11/04/2015The gentleman who helped me was very helpful and explained to me the problem with my tires. He kept me updated throughout the waiting period.Awesome Service department staff.
by Daisy593 on 09/12/2015updated 11/02/2015Ivan Castro was very attentive. He was very easy to talk to about my car issues. I'm definitely going back to Goudy Honda for him.Unprofessional
by niceperson1 on 10/28/2015Do not trust this dealer. They are not honest with their price. The Internet sale person Veronica promised me a low price over phone texting and when I came in to see her at the dealer, she didn't come out and send her sale director Art and… asked me for higher price. He told me it's a missed communication. They waisted my time and didn't appoligize. What they did is very unprofessional. They deserve zero star. I would never recommend anybody to come to them.I'm discouraged to hear of your negative experience at our dealership. Our main priority is to provide excellent customer service, and that includes taking the time to explain all parts of your contract. You left our dealership with disapproval overshadowing your experience. I would like to apologize for any miscommunication between our staff members. So that I may be able to better understand the situation at hand, please contact me at your convenience. I would like to do whatever possible to help regain your trust in our dealership. Sincerely, Pete Cheng, Sales Manager, petecheng@goudyhonda.com, (626) 576-1114 ext. 214
Costumer service
by Arpaandriasian on 09/10/2015updated 10/27/2015The person who helped me out ,Mr. Oscar Chavez, was very helpfull , kind, respectful. Costumer service was good. I will definitely get back to him if i need help.Survey
by Cesar_M739 on 08/27/2015updated 10/26/2015We didn't wait too long......everyone was courteous and friendly and gave us suggestions as to what's best for the car check up at this time as we had the car for a year but don't drive it as much. Place seemed well organized and area very… clean.Service
by ecorleto on 08/18/2015updated 10/22/2015Sevice advisor is very professional individual, that was fast efficient, and super friendly. He made my experience the best I had at Goudy, Johan C is one of the best of not the best I ever encounter at Goudy, I have bought several… vehicles from Goudy and I have taken my cars for service and he has been the only advisor that has met my needs as a customer.Honda
by Marina22 on 08/22/2015updated 10/21/2015Honda has always been good to me. Sadly enough I dropped my car off around 945 and didn't get any calls or notice on how my car was doing. Kinda upset my car didn't start get working on till late. Although I was upset, I talked to Jim the… manager and he was able to listen and completely understood my point. He was nice enough to repatch a tire for me with no cost. He was probably the friendliest man there and I will definitely be going back.Civic 2015 EX-L purchase
by amycyl919 on 09/21/2015After a disappointing experience with Diamond and Nelson Honda, I decided to visit Goudy since they're willing to match a quote I received. I spoke to Dave Chu prior to going to Goudy and told him I did not want any add… ons/accessories/protection package (the other two dealers had the protection package and would not sell cars without it). Upon arrival, he already had the car ready and true to his word, he matched my offer without selling me anything extra. He made the entire purchasing process seamless and painless. He was very professional by reviewing the mechanics of the car before taking me on a test drive and reviewing the purchasing documents before I signed. Thank you very much, Dave, for a wonderful, buying experience and honoring the price quote. Most importantly, thank you for not playing games like the other dealers (Nelson, Diamond).Congratulations on your new purchase! I hope you are continuing to enjoy your new vehicle! It's wonderful to know that you feel confident in your decision to choose Goudy Honda as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. We love hearing about guests who have a wonderful experience at our dealership and we are happy that Dave was a great help to you! If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Pete Cheng, Sales Manager, petecheng@goudyhonda.com, (626) 576-1114 ext. 214
Goudy Hond has terrific service! Profesional, Friendly and Reliable!
by JayandNiki on 09/14/2015Jim Selheim is very knowledgeable and trustworthy. I can always count on him telling me exactly what is going on with my car and what service it needs. His staff do a great job of following up and are always friendly.The Best Dealership
by ARGonzalezDDS on 09/03/2015It seems that everyone at the service center is happy to be there. They treat you with a friendly manner - that is very nice. I was so happy to find out that I could rent a new Accord for $20/day. This really helped me out when I needed… it. I have purchased 3 cars from this dealer and because they last so long I have gotten to come to look forward to my trips to the service center. When I only need an oil change, they have an express service which is very smart of them. I don't feel like they are trying to up sell me, they give me the facts and provide good advice. I also noticed that they have the same employees year after year, this is a good sign of a well managed organization.I would recommend and buy from again
by feistygirl on 08/28/2015I just purchased a certified used 2013 Honda Crossover EX-L from Goudy Honda and completely happy with my purchase. Me and my husband already decided that this was the car for our growing family, researched several Honda dealership cars… and I had a certain criteria that I wanted met, mileage, certified, year and price. I would highly advise against e-mailing to negotiate price because they didn't budge at all on the price and I was this close to saying forget this place. But my husband called and spoke with Karl over the phone. He was able to reach a price we were comfortable with and drove down to test drive. Karl didn't pressure us into buying which I appreciated, either you like a car or you don't is my opinion. The car was excellent and the price we reached over the phone is what we paid. I financed through my credit union so we picked it up the next day. Gave the check the manager and Rico gave us the keys went over all the features of the cars and provided a lot of great tips. Everyone was super friendly including Paul who we sat with the day before and went over warranty, DMV transfer and other paperwork. Everyone we encountered and worked with was professional and had great personalities. If I ever needed a new car I would come here again.Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Karl, Rico, Paul went above and beyond for you; it is just an example of why they are such great assets to our team. We will make sure they hear of your kind words. All of us at Goudy Honda await your return. Please let us know how we may be able to help next! Sincerely, Pete Cheng, Sales Manager, petecheng@goudyhonda.com, (626) 576-1114 ext. 214
Surveyj
by Masaji on 08/01/2015updated 08/14/2015Service advisor was very helpful in scheduling a service appointment. The shuttle service was very good to provide transportation to and from our house.Masaji, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Jim Sellheim, Service Director, jims@goudyhonda.com, (626) 576-1114 ext. 242
New Car!!!
by Nelldy on 08/06/2015updated 08/14/2015Everyone was very helpful. The sale man Rico really did everything he could to get me a loan. Even though he couldn't get me approved the first day,he worked in my file till he was able to get me into a new. He did not turn me down!Nelldy, we appreciate you taking time to leave us a great review! We are pleased to know that Rico and our team did a great job in assisting you in your purchase. Congratulations on your new vehicle! If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Pete Cheng, Sales Manager, petecheng@goudyhonda.com, (626) 576-1114 ext. 214
About our dealership
Thank you for leaving us this positive feedback and congrats on your new car! We are glad to hear that James could be so helpful during your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Pete Cheng, Sales Manager, petecheng@goudyhonda.com, (626) 576-1114 ext. 214
by goudyhondaca on 02/09/2016