Royal Kia
Customer Reviews of Royal Kia
Review type:
After all was said & done everything was Fantastic!
First Visit
by Olivia on 05/17/2025Working with Braeden was AMAZING! He listened to what I was looking for in a car and helped me FAST. He felt like family!Thank you so much for your wonderful review, Olivia! We're thrilled to hear that you had an amazing experience working with Braeden at Royal Kia. It's great to know he listened to your needs and helped you find the perfect car quickly. We look forward to welcoming you back to the Royal Kia family in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Bravo to Fred Cox, Auto Salesman
by Frankie on 05/18/2025We are most grateful to Fred Cox for providing us with a positive experience while financing our first car. Fred's expertise and dedication made the process seamless and worry-free. He guided us through every step with patience and… confidence, finding a vehicle that perfectly matched our needs. Thank you, Fred, for your exceptional service and commitment to excellence.Thank you for your wonderful review, Frankie! We are thrilled to hear about your positive experience financing your first car with Fred at Royal Kia. His expertise and dedication truly make a difference, and we’re glad he could help you find the perfect vehicle. We appreciate your kind words and look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
I don't understand this request.
by Martha on 05/18/2025I Love my Service Rep., Dave Loper. He is honest and makes me feel confident that he is looking out for me with my vehicle. I live in Oro Valley so it is a long drive for me. I wouldn't do it, but it is hard to find an automobile service… rep like Dave Loper.Thank you so much for your kind words, Martha! We are thrilled to hear that you love working with Dave at Royal Kia. His commitment to providing honest and exceptional service really makes a difference. We appreciate you making the long drive from Oro Valley to see us, and we're glad to have you as part of our Royal Kia family. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Incredible Service Department
by Robert on 05/14/2025Outstanding service! Upon arrival was greeted immediately and kept informed of my vehicles status. It was spotless when I picked it up.Thank you for the wonderful review, Robert! We're thrilled to hear that you received outstanding service at Royal Kia. Keeping you informed about your vehicle's status and ensuring it was spotless for pickup are our top priorities. We appreciate your feedback and look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Recall checkup of my 2021 Soul. Everything was fine.
by Gerald on 05/10/2025Everyone involved in the recall check up was professional. The Royal Kia people took excellent care of me and my Soul. I couldn't be happier with Royal Kia.Thank you so much for your kind words, Gerald! I'm thrilled to hear that you had a great experience with our team at Royal Kia and that we were able to take excellent care of you and your Soul. We appreciate your support and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Service
by Kate on 05/09/2025Friendly, informative, good follow up, good serviceThank you for your wonderful review, Kate! We appreciate your kind words about our friendly service and follow-up at Royal Kia. We're glad you had a positive experience, and we look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Royal Kia
by Alex on 05/09/2025Quick service, good communicationThank you for your fantastic review, Alex! We appreciate your kind words about our quick service and good communication. At Royal Kia, we strive to provide excellent customer experiences, and it's wonderful to hear that we met your expectations. We look forward to seeing you again for your next visit! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Thank You!
by A.D. on 05/03/2025Braeden's customer service and Royal's forever warranty earned our referral to a friend and family rating. Baeden was always available and communicated with us right away. He was flexible with our questions amd need for more time to discuss… our thoughts.Thank you so much for your wonderful review! We're thrilled to hear that Braeden provided you with exceptional customer service and that you appreciate our forever warranty at Royal Kia. It’s great to know that his communication and flexibility made your experience so positive. We truly value your referral to friends and family! We look forward to welcoming you back in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
YES
by Daniel Hunter on 05/05/2025The car salesmen (whatever they are called) always are looking out for the customers and work WITH them.Thank you for your kind words, Daniel! We appreciate you recognizing our team at Royal Kia and their dedication to working with customers. We strive to provide the best service possible, and it's great to hear that you had a positive experience. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great car buying experience
by Gregory on 04/26/2025I appreciated that William made this purchase easy. He asked relevant questions and listened to the answers. I knew what I wanted and he was responsive and helpful in securing that vehicle for me. He was friendly, helpful and not pushy… which I appreciated.Thank you so much, Gregory, for your kind words! We're thrilled to hear that William made your purchase experience at Royal Kia easy and enjoyable. It's fantastic that he listened to your needs and provided you with the assistance you expected. We appreciate you choosing us for your vehicle needs and look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Excellent experience
by Michael on 04/19/2025Sales provided the specific answers to the questions I had regarding the vehicle. In my previous experiences at other dealerships, I have observed that salespeople often lack a comprehensive understanding of the product. However, Taylor… Brae conducted thorough research prior to my arrival and made the decision to proceed with the purchase relatively straightforward. Additionally, the fact that I was not transferred to other individuals throughout the process was refreshing. The streamlined approach involving only one person significantly enhanced the overall experience.Thank you, Michael, for your fantastic review! We’re thrilled to hear that Taylor Brae provided you with thorough answers and a streamlined purchasing experience at Royal Kia. Your feedback highlights the importance of knowledgeable staff, and we’re delighted that Taylor made a positive impact. We appreciate your kind words and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
oil change
by Richard on 04/21/2025All went well and reasonably quick. Jennifer had everything organized and ready for action.Thank you, Richard! We're thrilled to hear that your experience at Royal Kia went smoothly and efficiently. It's great to know that Jennifer provided you with organized service. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
5 Star Service
by Todd on 04/18/2025Everything. Dave Loper always make sure to keep me in the loop with what's going on with my car. His time for completion is always spot on if not better than predicted.Thank you, Todd, for your wonderful review! We truly appreciate your kind words about our service and Dave Loper's dedication to keeping you informed during your car's maintenance. It's fantastic to hear that our completion times consistently meet your expectations. We look forward to continuing to serve you at Royal Kia! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Good job
by Aiza on 04/05/2025Service is consistent, pleasant lobby, good drinks, free carwashThank you, Aiza, for your wonderful review! We’re thrilled to hear that you enjoyed our consistent service and found our lobby pleasant. It's great to know you appreciated the drinks and the complimentary car wash! We look forward to welcoming you back to Royal Kia soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
2025 KIA Sorento
by Marleen on 03/24/2025updated 03/31/2025Our provider kept in contact with us the whole time we were there.Thank you for your review, Marleen! We’re glad to hear that our team at Royal Kia maintained great communication during your visit. We strive to provide our customers with the best service possible. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Shop here and only here
by Raul on 03/29/2025First and foremost, nobody tried to fleece us for a maintenance for life on a three year lease. Royal Kia is not Jim Click.Thank you for your feedback, Raul! I’m glad to hear that your experience with Royal Kia was positive and that you did not feel pressured into additional services. We strive to provide transparent and trustworthy service to all our customers. If you have any questions or need assistance, please feel free to reach out. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great experience
by Michele on 03/29/2025Friendly, transparent and went beyond to meet my needsThank you for your kind words, Michele! We're thrilled to hear that you found our team at Royal Kia to be friendly and transparent, and that we went above and beyond to meet your needs. We truly appreciate your support and hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Kia car
by Katherine on 03/17/2025updated 03/27/2025Good warranty and extended warranty. Length of time such as picking the car and start of approval process.Thank you for your 5-star review, Katherine! We appreciate your feedback regarding our warranty options and the approval process. At Royal Kia, we strive to make the car-buying experience as smooth as possible, and we're glad to hear you found it positive. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great vehicles at fair prices
by William on 03/12/2025updated 03/19/2025Knowledgeable, helpful, and courteous employeesThank you for your wonderful review! I'm thrilled to hear that you found our employees to be knowledgeable, helpful, and courteous. At Royal Kia, I strive to provide excellent customer service, and your feedback is greatly appreciated. I look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Love this Kia location!
by Taylor on 03/07/2025updated 03/17/2025Quick and friendly service! always explains everything!Thank you so much for your wonderful review, Taylor! We're thrilled to hear that you experienced quick and friendly service at Royal Kia, and that our team took the time to explain everything to you. We appreciate your feedback and look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
EV6 GT-LIne RWD Purchase
by Gary on 03/14/2025It was an internet enquiry that was handles quickly, professionally and Jake and Nicole made the purchase painlessThank you for your kind words, Gary! We're thrilled to hear that your internet inquiry was handled quickly and professionally at Royal Kia. It’s great to know that Jake and Nicole made your purchase experience so smooth. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Land Rover Discovery Sport
Toyota Corolla
Land Rover Defender
Thank you for your kind words, Karen! We truly appreciate your feedback about your experience at Royal Kia. It’s great to hear that our salesperson provided you with exceptional service during a stressful time. We’re glad he could assist you and maintain professionalism. Please feel free to reach out if you need anything in the future. We hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
by Royal Kia on 07/17/2025