Royal Kia
Customer Reviews of Royal Kia
Review type:
very happy-great employees
Survey
by Paolo on 07/05/2025Process was enjoyable, Derek was great and really is decide on our vehicle.Paolo, thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience at Royal Kia and that Derek was able to assist you in deciding on your vehicle. We appreciate your feedback and hope to see you again soon! Enjoy your new ride! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
very happy-great employees
by Joseph fournier on 07/06/2025I Worked the deal on the phone and in 40 minutes it was a done deal-its the forth car i bought in the last few years-deal was exactly as quoted to the penny---you should promote this service in the phoenix market-kia dealers here a awful to… put it lightly--Thank you for your fantastic review, Joseph! We at Royal Kia are thrilled to hear that your experience was seamless and that you found our service efficient. It’s great to know that you received exactly what you were quoted. We appreciate your loyalty and look forward to assisting you with your next vehicle purchase. Don’t hesitate to share your experience with others, and we hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Great experience
by Margret on 07/02/2025Fred Cox was recommended by a neighbor. I contacted him and he was wonderful throughout. He showed us what we wanted to see, did our test drive and efficiently walked us through each step. No stress and we got what we wanted.Thank you for your review, Margret! We're thrilled to hear that Fred provided you with such a positive experience at Royal Kia. It's great to know that you found your ideal vehicle with no stress involved. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Excellent service department
by Glenn on 07/07/2025Upfront about pricing and time for repairs; easy to get a timely appointment (important because I had a broken window raise/lower cable...in the heat of summer and the beginning of monsoons!).Thank you for your fantastic review, Glenn! We're glad to hear that you found Royal Kia upfront about pricing and that our team made it easy for you to get a timely appointment for your window repair. We understand how crucial it is, especially during the summer and monsoon season. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Car broke down
by Geovanna on 07/02/2025Matt and Dallas went above and beyond beyond to help me out.Thank you for your wonderful review, Geovanna! We truly appreciate your kind words about our team members, Matt and Dallas. At Royal Kia, we strive to provide exceptional service, and it's great to hear that we succeeded in helping you. We look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Royal Kia
by Dave on 06/26/2025Clean waiting area , car was finished on time !Thank you, Dave, for your positive review! We're glad to hear that you found our waiting area clean and that your car was finished on time. At Royal Kia, we strive to provide a pleasant experience for all our customers. We look forward to seeing you again! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Love Royal Kia in Tucson!
by Scott on 06/25/2025Quick professional and courteous. Been going to Royal Kia for decadesThank you for your kind words, Scott! We truly appreciate your loyalty to Royal Kia over the decades. It's always a pleasure to serve you, and we look forward to seeing you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Royal Kia Gets it
by boog on 06/24/2025The service department is nothing short of amazing. I took my vehicle in recently and was ready to spend a majority of my day at the dealership. Instead my car was finished 3 hours after I had brought it in. It was a welcomed surprise. My… Service Advisor Dave Loper is nothing short of 5 Stars. He always communicates what’s going on with my car while it’s being serviced. Dave is going to be the reason I another car from Royal Kia.Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our service department and that Dave provided you with excellent communication about your vehicle. It's fantastic to know that we exceeded your expectations with the timely service. We appreciate your support and look forward to assisting you again in the future at Royal Kia! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Excellent customer service
by Timothy on 06/21/2025Dave Loper was key in getting our vehicle in and out for a recall. We appreciated his excellent customer service and making sure all our needs and questions were resolvedThank you for your wonderful review, Timothy! We’re thrilled to hear about your positive experience with our team at Royal Kia, especially with Dave’s excellent customer service. It's always our goal to ensure our customers' needs are met. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I Loved the great experience.
by Jesus on 06/09/2025The cleanliness and the hospitality was excellent. The salesman was very polite and knowledgeable.Thank you for your wonderful feedback, Jesus! We're thrilled to hear that you experienced excellent cleanliness and hospitality at Royal Kia. Our team takes pride in providing knowledgeable and polite service, and it's great to know that reflected in your visit. We look forward to welcoming you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Easy
by Debra on 06/06/2025updated 06/11/2025EasyThank you for your review, Debra! We appreciate your support and are glad to hear your experience with Royal Kia was easy. We look forward to serving you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Love ROYAL KIA
by Don on 05/31/2025Great service, professional and knowledgeable, reliable. They treat you like ROYALTY.Thank you so much for your glowing review, Don! We truly appreciate your kind words about our service and our team's professionalism and knowledge. At Royal Kia, we strive to treat every customer like royalty, and we're thrilled to hear that you felt valued. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great service and employees
by D'mitri on 05/29/2025Everything went well and the employees were kind and respectfulThank you so much for your wonderful review! We're thrilled to hear that everything went well during your visit and that our team provided you with kind and respectful service. At Royal Kia, we strive to create a positive experience for all our customers. We look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
2025 Kia carnival
by Christopher on 05/28/2025The salesman, William Ploetz was patient, insightful, and kept the buying experience, simple and easy. He focused on our key, buying criteria, took the time to answer questions and made the sales experience customer focused. Great work!Thank you, Christopher! We're thrilled to hear about your positive experience with William at Royal Kia. We strive to make the car buying process as simple and enjoyable as possible, and it’s great to know that William was able to assist you effectively. We appreciate your kind words and look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Kia carnival
by Shauna on 05/21/2025Friendly efficient and honestThank you so much for your wonderful review, Shauna! I am thrilled to hear that you found our team at Royal Kia to be friendly, efficient, and honest. It's our goal to provide the best service possible, and your feedback truly motivates us. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Purchase of new K5
by Mary on 05/19/2025This is the second time I've worked with David and he made the process very easy and quick.Thank you, Mary! We truly appreciate your feedback and are thrilled to hear that David made the process easy and quick for you. It's always our goal at Royal Kia to provide an exceptional experience for our customers. We look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
First Visit
by Olivia on 05/17/2025Working with Braeden was AMAZING! He listened to what I was looking for in a car and helped me FAST. He felt like family!Thank you so much for your wonderful review, Olivia! We're thrilled to hear that you had an amazing experience working with Braeden at Royal Kia. It's great to know he listened to your needs and helped you find the perfect car quickly. We look forward to welcoming you back to the Royal Kia family in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Bravo to Fred Cox, Auto Salesman
by Frankie on 05/18/2025We are most grateful to Fred Cox for providing us with a positive experience while financing our first car. Fred's expertise and dedication made the process seamless and worry-free. He guided us through every step with patience and… confidence, finding a vehicle that perfectly matched our needs. Thank you, Fred, for your exceptional service and commitment to excellence.Thank you for your wonderful review, Frankie! We are thrilled to hear about your positive experience financing your first car with Fred at Royal Kia. His expertise and dedication truly make a difference, and we’re glad he could help you find the perfect vehicle. We appreciate your kind words and look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
I don't understand this request.
by Martha on 05/18/2025I Love my Service Rep., Dave Loper. He is honest and makes me feel confident that he is looking out for me with my vehicle. I live in Oro Valley so it is a long drive for me. I wouldn't do it, but it is hard to find an automobile service… rep like Dave Loper.Thank you so much for your kind words, Martha! We are thrilled to hear that you love working with Dave at Royal Kia. His commitment to providing honest and exceptional service really makes a difference. We appreciate you making the long drive from Oro Valley to see us, and we're glad to have you as part of our Royal Kia family. We look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Incredible Service Department
by Robert on 05/14/2025Outstanding service! Upon arrival was greeted immediately and kept informed of my vehicles status. It was spotless when I picked it up.Thank you for the wonderful review, Robert! We're thrilled to hear that you received outstanding service at Royal Kia. Keeping you informed about your vehicle's status and ensuring it was spotless for pickup are our top priorities. We appreciate your feedback and look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Recall checkup of my 2021 Soul. Everything was fine.
by Gerald on 05/10/2025Everyone involved in the recall check up was professional. The Royal Kia people took excellent care of me and my Soul. I couldn't be happier with Royal Kia.Thank you so much for your kind words, Gerald! I'm thrilled to hear that you had a great experience with our team at Royal Kia and that we were able to take excellent care of you and your Soul. We appreciate your support and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Thank you for your fantastic review, Joseph! We at Royal Kia are thrilled to hear that your experience was seamless and that you found our service efficient. It’s great to know that you received exactly what you were quoted. We appreciate your loyalty and look forward to assisting you with your next vehicle purchase. Don’t hesitate to share your experience with others, and we hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
by Royal Kia on 07/07/2025