Larry H. Miller Dodge Ram Tucson
Today 09:00 AM - 08:00 PM
Customer Reviews of Larry H. Miller Dodge Ram Tucson
Review type:
Go Dodge!
by Coop on 09/18/2024
My sales person Melyssa Murray is a wonderful orb of fun, pleasant and useful information for buying cars, no deceit and very honest. I am very happy with my purchase thanks to Melyssa Murray making it reality!
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
369 reviews
Sort by:
Thanks
by Ptcmbl1 on 05/31/2017Fast and easy. Sales person was easy to work with and helpful. Finance person explained everything in detail.AAA+ rated customer service
by AplusRating on 05/15/2017updated 05/31/2017We could not have received or had a better experience with the entire working team at Larry H Miller. From start to finish they made the experience a very personable, professional want to make your experience the best it could be. We… really appreciated all the effort and hard work they put in to make the entire purchase fast easy and pleasing for us. They went up and Beyond the average experience of the normal car buying experience. As a first-time brand new not pre-owned buyer they made it feel like a smooth process. We really appreciate everything they did to go the Distance above what the other car dealerships don't bring to the experience of purchasing a vehicle. A big thanks to the whole team.I am glad that you had the best car buying experience possible. We strive to be the best place in town to buy a car and I am glad that you were able to experience that. Please let me know if you need anything else and congrats on your new vehicle! -- Rich Smith, General Manager
Amazing
by Lexntin on 05/12/2017Uliss Sanchez did an amazing job helping us find a car and getting a great deal on it. James A. Also did an amazing job making my monthly payment work for us.thank you for taking the time to leave us this great review. Congrats on your new car and I am glad to hear that Uliss and James were able to get you an affordable monthly payment. -- Rich Smith, General Manager
Lisa Beatty Rocks
by Saintsfan3 on 05/05/2017Lisa is always friendly and courteous. She is the main reason we bring our vehicles in for service at this location. Makes us feel like familyWe're happy to hear this! We will pass along your compliments to Lisa.
Happy customer
by Charles147 on 04/08/2017I set up an appointment with Cody for April 6, 2017 I met him out front. I decided on three cars to choose from one was a Mustang one was a grand Caravan and the other one was a Chrysler 300. I looked at all three . I decided on the grand… Caravan because it had every option . The caravan drove like a sports car. We walked back into the office after driving discuss numbers was very happy with my trade-in price that I got. I then met with the finance manager and usually I'm very intimidated but it was like just talking to a best friend . Signed all the finance papers got the keys. Then Cody gave me a tour of the new facility .The service department I loved it .talked a couple of the managers down there .It was just really a wonderful experience .From one out of 10 I give it a 10 . Cody made the whole experience very stress-free and I got to drive out with the car I wanted . Thank you very much Chip K .Charles, thank you for rating your car buying experience at our dealership a 10 out of 10! We appreciate that you were very thorough and that you were able to work well with Cody. Cody is a great guy and we appreciate his work. Please let us know if you need anything else and congrats on the Caravan! -- Rich Smith, General Manager
Great service experience! Helpful, friendly, fast
by DorothyG3 on 04/07/2017The service team was helpful and had my car ready in a timely manner. Highly recommended.Dorothy, thank you for taking the time to share your positive experience. We are glad to hear that the team was able to assist you with all your needs. We look forward to your next visit. -Best, Richard Smith, General Manager
First truck
by Dabeacon on 03/30/2017Sales team was excellent and able to get the right vehicle for me. Ram has weird package option combinations on their trucks and my salesman, Dean, was able to figure it out. He was patient with my requirements and able to ensure we got the… truck we wanted in our price point.We are happy that Dean was able to help you into a new Ram Truck. We are glad that we could figure out all of the package and combos options that you wanted for your new truck. Thank your for being patient during the entire process, we appreciate it! Have a great day. -- Richard Smith, General Manager
2011 Ram Hemi tune up and repair
by fe_seller on 03/27/2017Took my 2011 Ram in for a tune up, while at the shop mechanic noted exhaust leaks due to broken exhaust studs. Had both sides replaced with newer studs. Unfortunate for me when I first heard the "ticking" on start up I believed it to be a… "Hemi Tick" should have taken it in rather than rely on other opinions, subsequently was out of warranty at 70 months. All in all I received excellent service and accurate quote for the repair. Thank you Lisa for following up for me.Thank you for sharing your experience with us. I am glad that you had a positive visit to the dealership. let me know if you need anything else from us. -- Rich Smith, General Manager
They are just [non-permissible content removed]!
by lily4 on 03/14/2017I live in Utah and found a just listed pre-owned car at Larry H Miller Volkswagen Tuscon. I called and Abid answered the phone. I gave him my credit card number to pay deposit. He said he will talk with manager. I never received the call… back. A few hours later I called to confirm. He said there are three people interested in the car. If I really want it, I need to come there the next day. I told him I already pay the deposit. He said it is first come, first serve. After arguing for a while, I agree to flight there the next day morning. I asked him to confirm with manager to hold the car. He went back with confirmation. I booked the ticket with $400 one way flight. He asked me to forward the confirmation letter from Delta. I did and called again to double confirm. He said someone will pick me up at the airport next day. Next morning, I went to the airport. Flight is 9:45am. I received his call from Abid at 9:20 and told me someone just walked in and got the car. He asked me to cancel the ticket. He told me he will talk with manager for this situation. I never received the call. I called him. He never answered the phone. I called store manager, manager just hanged up the phone. I pay over $400 for the ticket and take one day off and never get nothing! This is the worst situation I have ever meet. They are [non-permissible content removed]!!Challenger repair
by Bmalone2 on 03/02/2017updated 03/14/2017Brian Cowherd was exceptional. Excellent customer service skills.They do a,great job.
by CyrilinGreen on 03/13/2017Theyou do a great job and do everything they can to meet your demands.Thank you for taking the time to rate your experience at the dealership. We are happy that we met your needs. Let us know if you need anything else. -- Richard Smith, General Manager
Durango Maintenance
by DurangoLarry on 03/09/2017Although I have not bought a vehicle from Larry Miller (new to Arizona), the service department has treated me very well. They are friendly, courteous and effective, going out of their way to meet my needs at different times. I prefer… Larry Miller Dodge over other Tucson dealers and will most likely buy my next vehicle from them. Their work is completed as scheduled. I feel very comfortable dealing with Larry Miller Dodge. Larry W.Poor Customer Service
by prncssophiabh on 03/10/2017Everyone one is nice and charming when they're wanting you to buy a vehicle. It's been more than a week and we still haven't finished the finance process. We ended up finding our own bank because no one would give us real answers about… where we were in our process. We've tried to stay in contact with the dealership and its team and it's seems that no one there has a care in the world to call back. I'm beyond pissed. We bought a vehicle with them going against our better judgment. Never again will I buy there. Your better off going to Jim Click. They really do care about you even after you have purchased a vehicle. We're still waiting on a finalization on finance. If i could I would rate you with no stars.Bad experience
by starmehalek2 on 03/03/2017Pay attention when customers are there i was there from 8 pm to 9 pm and did not get assistance not once not a hello how r u or have u been helped. Had tons of questions about vehicles and even walked up to the front of the building and… looked at cars and the sales men were all the the front of the building inside talking and looked right at us. A sales man even walked out right passed us. Not even a we will be right with u. We walked the whole lot. Even asked 2 gentleman looking at cars if someone helped and they said no not at all. If you contact us we want go talk to the owner no one else what so ever. My Fiance and i were looking for 2 vehicles to purchase off the lot. Im so disappointed. This dealership / dodge are out of the question 100% for carsRepairs
by Jimedwards46 on 01/05/2017updated 01/14/2017We have had three service advisers and they were all great will miss them but now we have LISA has are new service adviser and she is wonderful to have thanks for the great, wonderful, going beyond the call of duty work that you guys do… .Jim and charlene EdwardsPersistent
by DJSANCHEZ on 01/12/2017Wind noise that was driving me crazy, was fixed due to the persistence of the tech. Very pleased.OUTSTANDING NEW VEHICLE ORDER/PURCHASE EXPERIENCE
by 2017RAM on 12/28/2016Bryan Douglas was outstanding from initial contact, understanding my needs and providing an excellent proposal to my specifications right the first time. His insight and recommendations for some of my questions was appreciated. Together… we selected the perfect vehicle with exactly the colors, options and features i wanted. Bryan and LHM presented a clear and competivie quote without 'playing the typical car dealer games' so i clearly knew the out the door price as well as the itemized detail--exactly as i requested. I was kept apprised of the vehicle progess through the factory and it arrived as promised. There were a few additional options/accessories that i requested LHM install locally. When I arrived at the preset time to pick up the vehicle, it was PERFECT!! Bryan did a great job to ensure eveything was done as we discussed and honored the verbal conversations as well--he really did great. The others i interacted with, Sylvia in Finance and Rebel to help with delivery familiarization (phone setup, etc.) all had one goal in mind-LISTEN and HELP the customer. I travelled approx 300 miles to deal with LHM Tucson, and Bryan passing MANY RAM dealers along the way, including 2 local ones (near my home) that did not have the customer service mentality. After purchase I received follow-upl contacts/text to clarify a couple questions and ensure everything was to my satisfaction--clearly going above and beyond the call--Bryan is GREAT!! I would highly recommend Larry H Miller RAM Tucson on 22nd Street for an excellent customer experience.Great
by mmullins_2000 on 12/19/2016All of the staff I was involved with that day seemed to go out of their way to ensure that I had a positive experience. I'm very happy with everything I've done through this dealership in both sales and service.Ram
by C_Nelson on 12/02/2016Great save. Great delivery. That's why I keep coming back tobLHM Tucson RAMJaquari rocks
by Ldsmith0 on 12/01/2016Our sales person was outstanding. Very professional and helped us and stayed with us thru the entire process. Couldn't have asked for more! Very pleased with the dealership as a whole. Mr. Jimmy checking on everyone from time to time… was a very nice touch. Don't see much of that these days.First time at Larry H. Miller Dodge Ram
by marden1178 on 11/30/2016The only problem I have is that I am expected to contact Jim Click Dodge over a warranty repair issue. Oxygen sensors on my truck were replaced by Click Dodge this past January 2016 and it looks like they have gone bad again. If in fact… they are bad this will the 5th pair of sensors to be installed on my truck. The service advisor at Miller Dodge suggested I contact Click Dodge and ask for them to step up and pay for the replacement of the oxygen sensors. Since the sensors were replaced by a Dodge dealer I would think that any Dodge dealer could do the repairs and be reimbursed for the work done by Dodge. By the way Click Dodge never admitted that the sensors were bad they said it was the wiring harness causing the "check engine light" to come on. There was more service work to be done on my truck and I will be back to Miller Dodge for the rest of the work but not until the issue of the oxygen sensors is resolved and they are replaced.
About our dealership
Thank you for leaving us this great review. I am glad to hear that our staff is friendly and easy to work with and that everything was explained to you clearly. Congrats on the new vehicle! -- Rich Smith, General Manager
by saxtonhorne on 06/05/2017