Customer Reviews of BMW of Tucson
Review type:
Owner
Great service experience
by Anita16 on 02/28/2023They run a tight ship and get you in and out on schedule. Nice waiting area with comfortable seating and areas to charge and set up an area to work on a laptop.Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
20,000 mile service
by Teambms on 02/23/2023Very pleased. Attentive to the job and customer.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
service personnel
by karenva on 02/23/2023Jessica was my service person and she was very kind, patient and helpfulHi Karenva, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you need more help, our team is available to talk -- safe travels!
Tyson Kessler was excellent!!
by Leehocrx on 02/17/2023Brought my X5 in for an oil change and inspection. Tyson is a pleasure to deal with and very professional. Received a video from the service technician who worked on the vehicle, showing the condition of the vehicle and anything it might… need. I will continue to use BMW Tucson for servicing my vehicle. Excellent experience!!Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. We are always more than happy to assist you if anything else comes up. Take care!
Fast Service
by mayabaker on 02/14/2023Quick in and out for routine service. Also noted a recall and was able to add that to the things to get done.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Scheduling, On Time, Good Communication, Fast Out
by Alexander K on 02/10/2023While just scheduled for something minor, oil and oil filter change, the check in records review also came up with the calendar driven brake fluid flush need. Excellent catch by Ryan Lange. And then the excellent team of mechanics were able… to do it all concurrently, no extra time needed. All my maintenance is done by BMW Tucson, they are skilled, efficient, cost conscious and very friendly. No need to go anywhere else! AKHi Alexander, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Wonderful Team
by Annette on 02/09/2023My Service Advisor Katelyn is wonderful. I had my two young boys with me; she was patient, extremely knowledgeable and a pleasure to work with. I always look forward to my visits.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
auto repair
by Gary Wi on 02/08/2023Was having trouble with the front end of my 2016 BMW X5; it was making a very loud noise when I turned the steering wheel. BMW Tucson expedited my service request in order to determine the severity of the issue. When it became apparent it… would take longer than a day to repair, they provided me with a loaner vehicle. The service was completed by the following day as promised.Hi Gary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future. Best wishes, BMW of Tucson
Excellent service
by Rhassey on 01/30/2023Our experience at Tucson BMW was great! Our salesman was outstanding and the general manager was as well. They were personable and professional and we appreciate the service from everyone who helped us.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Used X5
by RAM 35d on 01/30/2023Found vehicle online. Everyone was knowledgeable and friendly. Made it happen!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dr. and a customer
by KarynBlair on 01/30/2023Jay Owens was an outstanding representative of your company. He gave us great attention and advice as we worked with him on purchasing a new car. He was patient and very knowledgeable about the car and was not pushy.Hi, thank you for your kind review; we are happy to pass along your comments to Jay here at BMW of Tucson! If you need more help, our team is available to talk -- safe travels!
Great 2nd service on 2020 M2 CS
by M2 CS 6speed on 01/28/2023BMW of Tucson gave quick and excellent service and a loaner for the day. There was a possibility that it might take longer, as it also included new tires, with mounting, balancing and alignment. As a lead up to the service we discussed the… type of tires we wanted and they confirmed that they were ordered and had arrived prior to our service day. Excellent...one stop, one day and out!HI, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Glenn
by Mystery on 01/26/2023While traveling thru Arizona my car required emergency service. The team at BMW of Tucson was able to complete the repairs and get me back on the road in no time!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by Ernie M on 01/24/2023The sales person, Patrick Taylor, was very resonsive and the supporting staff incuding General Manager Gordon Giacomazzi were very helpful in securing a sucessful transaction of a BMW 2021 X1. Service Manager, Barbara another plus for BMW… Tucson. My last three vehicles were Mercedes, 1997 ML350, 2012 C250 & 2013 ML350. The BMW X1 is a winner with intuitive design, engineering & superb handling. It's fun to drive this machine. I am very pleased and will recommend BMW Tucson to any of my friends, associates & clients..........Ernie MinchellaHi Ernie, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Service
by Scott Chaney on 01/18/2023All of the personnel at BMW Tucson are professional, courteous, and friendly. Jayme Larson is an outstanding representative of your organization who ensured that all issues with my visit were resolved.Hi Scott, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
2011 BMW 3 Series Service
by KennethE on 01/13/2023Replaced tires, repaired door lock actuator and trunk release. Trust BMW Tucson to do it right as they have always done. Competent and honest. Worth the price given the reliability of the vehicle.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
Periodic service appointment
by Macservices on 01/10/2023Excellent customer service from Kathlyn at Tucson BMW. Timely as expected on turn around from oil and brake fluid change. Cost relatively high.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service appointment
by poriv234 on 01/09/2023Have usually gotten great service. This was the worst ever. Had a 10:40 appointment for which I was 20 minutes early. At 3pm finally got word they had completed the inspection. Service for which I had made the appointment not done, parts… for other items not available. By 3:30 when I left they had completed only the inspection and car washing. Very disappointing.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. BMW of Tucson
Service
by Taekwondo on 01/09/2023Great service, communication is awesome.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Tucson, Az BMW saleswoman Rachel was terrific
by Liz-Tucson on 01/07/2023Rachel Lopez was the best car salesperson we’ve ever dealt with. We ordered a BMW X5 hybrid and worried whether it would come in before the new year, at which time we would lose our $7500 rebate. We hammered Rachel with questions and… concerns for 3 months as we waited for the car. Rachel was extremely patient, easy going and going but professional. She and the Finance guy provided excellent advice that helped us save more money. As to my new 2023 X5, it handles and accelerates so much better than my 2020 X3 hybrid. It is also much more efficient in electric mode. After owning Saabs and variety of BMW sedans and hybrids, this 2023 X5 is the best.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
BMW of Tucson X5 Purchase
by Ryan Pitts on 01/06/2023From the time I walked in the door the first visit to the time I walked out after my purchase, BMW of Tucson were the most thorough and professional auto group I’ve ever worked with. I can’t say enough. They were awesome.Hi Ryan, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 07/07/2025