Royal Kia
Customer Reviews of Royal Kia
Review type:
After all was said & done everything was Fantastic!
by Karen. Mansell on 07/16/2025My salesperson was very professional & helpful! Such a gentleman! I had a blowout after the purchase & I regret stressing out & shouting ai him. He's a good guy & really helped me at a stressful period in my life! So… sorry, I'm a real idiot! Hope he has an awesome sales month! He deserves it! He remained professional!!No pressure, honest dealership.
by Marty on 07/09/2025No hard sales tactics and Braeden was fun to work with. He was always courteous and willing to help us do what was needed to complete our purchase. He was honest with his answers to our questions too.Thank you for your wonderful feedback, Marty! We're thrilled to hear that you had a great experience working with Braeden at Royal Kia. It's fantastic to know that his courteous approach and honesty made your purchase process enjoyable. We appreciate you sharing your experience and look forward to assisting you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Survey
by Paolo on 07/05/2025Process was enjoyable, Derek was great and really is decide on our vehicle.Paolo, thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience at Royal Kia and that Derek was able to assist you in deciding on your vehicle. We appreciate your feedback and hope to see you again soon! Enjoy your new ride! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
very happy-great employees
by Joseph fournier on 07/06/2025I Worked the deal on the phone and in 40 minutes it was a done deal-its the forth car i bought in the last few years-deal was exactly as quoted to the penny---you should promote this service in the phoenix market-kia dealers here a awful to… put it lightly--Thank you for your fantastic review, Joseph! We at Royal Kia are thrilled to hear that your experience was seamless and that you found our service efficient. It’s great to know that you received exactly what you were quoted. We appreciate your loyalty and look forward to assisting you with your next vehicle purchase. Don’t hesitate to share your experience with others, and we hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Great experience
by Margret on 07/02/2025Fred Cox was recommended by a neighbor. I contacted him and he was wonderful throughout. He showed us what we wanted to see, did our test drive and efficiently walked us through each step. No stress and we got what we wanted.Thank you for your review, Margret! We're thrilled to hear that Fred provided you with such a positive experience at Royal Kia. It's great to know that you found your ideal vehicle with no stress involved. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
I Loved the great experience.
by Jesus on 06/09/2025The cleanliness and the hospitality was excellent. The salesman was very polite and knowledgeable.Thank you for your wonderful feedback, Jesus! We're thrilled to hear that you experienced excellent cleanliness and hospitality at Royal Kia. Our team takes pride in providing knowledgeable and polite service, and it's great to know that reflected in your visit. We look forward to welcoming you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
Easy
by Debra on 06/06/2025updated 06/11/2025EasyThank you for your review, Debra! We appreciate your support and are glad to hear your experience with Royal Kia was easy. We look forward to serving you again in the future! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
2025 Kia carnival
by Christopher on 05/28/2025The salesman, William Ploetz was patient, insightful, and kept the buying experience, simple and easy. He focused on our key, buying criteria, took the time to answer questions and made the sales experience customer focused. Great work!Thank you, Christopher! We're thrilled to hear about your positive experience with William at Royal Kia. We strive to make the car buying process as simple and enjoyable as possible, and it’s great to know that William was able to assist you effectively. We appreciate your kind words and look forward to serving you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Purchase of new K5
by Mary on 05/19/2025This is the second time I've worked with David and he made the process very easy and quick.Thank you, Mary! We truly appreciate your feedback and are thrilled to hear that David made the process easy and quick for you. It's always our goal at Royal Kia to provide an exceptional experience for our customers. We look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
First Visit
by Olivia on 05/17/2025Working with Braeden was AMAZING! He listened to what I was looking for in a car and helped me FAST. He felt like family!Thank you so much for your wonderful review, Olivia! We're thrilled to hear that you had an amazing experience working with Braeden at Royal Kia. It's great to know he listened to your needs and helped you find the perfect car quickly. We look forward to welcoming you back to the Royal Kia family in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Bravo to Fred Cox, Auto Salesman
by Frankie on 05/18/2025We are most grateful to Fred Cox for providing us with a positive experience while financing our first car. Fred's expertise and dedication made the process seamless and worry-free. He guided us through every step with patience and… confidence, finding a vehicle that perfectly matched our needs. Thank you, Fred, for your exceptional service and commitment to excellence.Thank you for your wonderful review, Frankie! We are thrilled to hear about your positive experience financing your first car with Fred at Royal Kia. His expertise and dedication truly make a difference, and we’re glad he could help you find the perfect vehicle. We appreciate your kind words and look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Thank You!
by A.D. on 05/03/2025Braeden's customer service and Royal's forever warranty earned our referral to a friend and family rating. Baeden was always available and communicated with us right away. He was flexible with our questions amd need for more time to discuss… our thoughts.Thank you so much for your wonderful review! We're thrilled to hear that Braeden provided you with exceptional customer service and that you appreciate our forever warranty at Royal Kia. It’s great to know that his communication and flexibility made your experience so positive. We truly value your referral to friends and family! We look forward to welcoming you back in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
YES
by Daniel Hunter on 05/05/2025The car salesmen (whatever they are called) always are looking out for the customers and work WITH them.Thank you for your kind words, Daniel! We appreciate you recognizing our team at Royal Kia and their dedication to working with customers. We strive to provide the best service possible, and it's great to hear that you had a positive experience. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great car buying experience
by Gregory on 04/26/2025I appreciated that William made this purchase easy. He asked relevant questions and listened to the answers. I knew what I wanted and he was responsive and helpful in securing that vehicle for me. He was friendly, helpful and not pushy… which I appreciated.Thank you so much, Gregory, for your kind words! We're thrilled to hear that William made your purchase experience at Royal Kia easy and enjoyable. It's fantastic that he listened to your needs and provided you with the assistance you expected. We appreciate you choosing us for your vehicle needs and look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Excellent experience
by Michael on 04/19/2025Sales provided the specific answers to the questions I had regarding the vehicle. In my previous experiences at other dealerships, I have observed that salespeople often lack a comprehensive understanding of the product. However, Taylor… Brae conducted thorough research prior to my arrival and made the decision to proceed with the purchase relatively straightforward. Additionally, the fact that I was not transferred to other individuals throughout the process was refreshing. The streamlined approach involving only one person significantly enhanced the overall experience.Thank you, Michael, for your fantastic review! We’re thrilled to hear that Taylor Brae provided you with thorough answers and a streamlined purchasing experience at Royal Kia. Your feedback highlights the importance of knowledgeable staff, and we’re delighted that Taylor made a positive impact. We appreciate your kind words and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Shop here and only here
by Raul on 03/29/2025First and foremost, nobody tried to fleece us for a maintenance for life on a three year lease. Royal Kia is not Jim Click.Thank you for your feedback, Raul! I’m glad to hear that your experience with Royal Kia was positive and that you did not feel pressured into additional services. We strive to provide transparent and trustworthy service to all our customers. If you have any questions or need assistance, please feel free to reach out. We hope to see you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Kia car
by Katherine on 03/17/2025updated 03/27/2025Good warranty and extended warranty. Length of time such as picking the car and start of approval process.Thank you for your 5-star review, Katherine! We appreciate your feedback regarding our warranty options and the approval process. At Royal Kia, we strive to make the car-buying experience as smooth as possible, and we're glad to hear you found it positive. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great vehicles at fair prices
by William on 03/12/2025updated 03/19/2025Knowledgeable, helpful, and courteous employeesThank you for your wonderful review! I'm thrilled to hear that you found our employees to be knowledgeable, helpful, and courteous. At Royal Kia, I strive to provide excellent customer service, and your feedback is greatly appreciated. I look forward to seeing you again soon! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
EV6 GT-LIne RWD Purchase
by Gary on 03/14/2025It was an internet enquiry that was handles quickly, professionally and Jake and Nicole made the purchase painlessThank you for your kind words, Gary! We're thrilled to hear that your internet inquiry was handled quickly and professionally at Royal Kia. It’s great to know that Jake and Nicole made your purchase experience so smooth. We appreciate your feedback and look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Outstanding Customer Service
by Lisa on 03/09/2025Jake's and Nicole's outstanding service and expertise.Thank you for your wonderful review, Lisa! We truly appreciate your kind words about Jake and Nicole's outstanding service and expertise at Royal Kia. We're glad you had a positive experience, and we look forward to welcoming you back in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Exceeded expectations
by Alora on 03/03/2025Best car buying experience our family has ever had, the sales associates went above and beyond to make the whole process easy and hassle free. They truly cared about us having the best deal possible and accommodated our needs and… preferences.Thank you for your wonderful feedback, Alora! We’re thrilled to hear that you had the best car buying experience at Royal Kia. Our team is dedicated to making the process easy and accommodating for our customers. We appreciate you choosing us and hope to see you and your family again for any future needs! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Land Rover Discovery Sport
Toyota Corolla
Land Rover Defender
Thank you for your kind words, Karen! We truly appreciate your feedback about your experience at Royal Kia. It’s great to hear that our salesperson provided you with exceptional service during a stressful time. We’re glad he could assist you and maintain professionalism. Please feel free to reach out if you need anything in the future. We hope to see you again soon! Sincerely, The Royal Customer Experience Team CustomerExperience@RoyalTucson.com
by Royal Kia on 07/17/2025