Customer Reviews of Jim Click Hyundai Automall
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43 sales reviews
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Sold and Certified Vehicle with mechanical issue
by Disappointed Veteran on 05/26/2025I would give this dealership no stars if I could. I purchased a vehicle and told them it had issues. They certified it and said it was good. Brought it back with the same issues. They did a fix and said it was good. It still had the… problem. They kept it for a week and said the replaced parts. Still had the issue. They kept it for 3 weeks and said they fixed it. Still had the issue. They did another fix and still had the issue. This vehicle should have never been sold let alone certified. I lost $8,000 dollars trading this vehicle because it wasn’t safe for my family. Don’t ever buy from them. The manager is arrogant and wanted to rip us off even more.At least answer the phone
by Not happy in Tucson on 02/28/2025It is nearly impossible to get anyone to answer the phone at this dealership. Try calling anytime during business hours and the phone just rings until eventually it hangs up on you - sales, service, main number, no difference.Too Pushy
by Fred on 08/25/2024Salesman was slippery, we waited for over two hours to go meet with the "closer" guy, he shoved all kinds of add-ons down our throat, miserable experience, never again.Amazing experience!
by Courtney J on 06/28/2024I cannot get over the wonderful experience that I had with the entire team but shot out to Tony and Joel. Everything was explained to nice and thoroughly to me and never felt any pressure. I drove away in my dream car and have never been… happier!:)Tony Margaritis for President!
by Sommer on 06/28/2023Tony Margaritis is an exceptional customer service representative for your company! He provided incredible service and I will refer all of my family and friends to him for future vehicle purchases. He deserves a raise! Way to shine Tony!Stellar Srvice!
by Jenna Marie on 06/21/2023Tony Margaritas helped me when I was there and he was absolutely phenomenal! He listened to what I needed, was patient and diligent. Extremely kind and not pushy at all! Highly recommend - go see Tony!!!Tony was great!
by Madison on 06/20/2023Tony was great! Very professionalVery Helpful & Will Be Back!
by Mark Walker on 06/12/2023Wanted to leave a review because the experience was so good - we worked with Tony who was awesome & funny & low-pressure… made me very comfortable with the process and answered all my questions. Couldn’t score financing because I lost my… job, but otherwise everything was great. Fingers crossed that I can get back there soon because these guys deserve the business!Hi Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Click Nissan! We hope to see you soon! Scott Gault, General Manager, Jim Click Nissan, sgault@jimclick.com, 520-884-4101.
Dominic and Luis are great!
by Lisa Clifford on 06/10/2023We had a great experience at Jim Click Hyundai (Auto Mall) with Dominic and Luis, bought an Ioniq 5. No pressure, gracious and pleasant -- Would highly recommend this dealer!Hi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Click Nissan! Thanks again for the recommendation, and have an amazing day! Scott Gault, General Manager Jim Click Nissan sgault@jimclick.com 520-884-4101.
Don't buy from here!
by Gerri on 04/17/2023Bought a new 2023 Tucson at the AutoMall in Tucson, AZ. AC did not work- realized it when it had less that 250 miles on it.GM. Mr. Koussa. in my estimation has done nothing - says to take it up with Hyundai. Salesman, Miran, compared it… to buying a new car and getting a flat. When I said I am afraid what else can go bad, he responded that I didn't have to worry because I have the extended warranty. I said, yes, and I am he one who paid for it. I am sorry I bought this car.Buy car somewhere else
by Angelo on 04/13/2023Would not recommend going to Jim click charged me an extra $7,000 Was not given an itemized receipts just a limp sum .they will try to take as much from you as they can and sell you stuff the car already has or is supposed to come with, was… charged several hundred dollars for the tray in the trunk that the car comes with. Made it seem like there was no alarm on the car and sold me one and refused to refund even though it was never installed along with the other add ones that were never done.. The sales agents hint on the fact that you will be unhappy after the purchase saying oh don’t leave me a bad review I have nothing to with the finance department knowing that they are going to deceive you and charge you for stuff that they should notRookie salesman out preforms the veterans.
by Larry Bergsgaard on 02/24/2023My wife and I just purchased a new Palisades and found the experience to be wonderful. Alex Saldivar, a rookie at the dealership was outstanding. We looked at many other dealerships and were met by experienced and pushy salesmen so when… we entered Jim Click dealership, I expected the same. We were pleasantly surprised to meet Mr. Saldivar. He was beyond polite and personable. His knowledge of the product was impressive. He was respectful of our time and didn't call three times a day while we continued to shop. When we did return, Mr Saldivar was totally prepared and continued to provide excellent service. I was very impressed with his ability even though we were his first sale.Hi Larry, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Click Nissan! If you have any further questions, please give us a call. We're always happy to help! Shane Crist, Service Manager, Jim Click Nissan, scrist@jimclick.com, 520-884-4160.
Sales
by Mel on 05/07/2022I offered the salesman $29,000 out the door and I specified to include taxes, extended warranty, environmental tire fee, and license fee. Instead of charging me about $26,000 for the car he took the whole amount and charged me that just for… the car. (Where am I gonna get the extra money to pay for the taxes, tire fee, extended warranty, and license fee?)Very disappointed in the deal/experience that I had at this dealership.
by Jeff McBride on 12/23/2021I was VERY disappointed in the deal that I got with the dealership. I paid $4000 more than I should have, had I bought it at another dealership. I have bought several cars from them before, and I have ALWAYS gotten the white glove… experience and have always before got an excellent price and was treated very well. This time, I was not. It was sneaky in how they dealt with me on this deal. I had no idea about there being a market adjustment of which I paid 4K more than I should have. I am so very upset about the deal. Yes, they did give me 995 in credit for accessories, in which is good, but, can't use right now as this being a new model, no available accessories, so does not do me much good right now. The only way to make me whole again is for me to get the 4K refunded back to me. But, I am also worried and scared about retribution, or the dealership not wanting me as a customer anymore because of my unhappiness. For, I want them to know that I do love them, I LOVE the Kona that I bought, and I have always loved the Kona and the great deals that I have gotten from the dealership in the past. This time, like I say, I was not treated special. I know Ford offers loyalty programs for people that have bought Ford cars before, and my wife bought a brand new Ford Escape and she paid about 3K BELOW MSRP. I am very happy with that deal they did for us. But, again, for me, I paid 4k ABOVE invoice. I so wish to get this resolved. I want to be a long time customer of Jim Click and his dealerships. And, as with Jim Click, even with Hyundai, and the times that I have contacted them with questions about my car, they have always been so very awesome! I just wish we could get this 4K refunded back to me. Now, every time I get into my car, which as I say, I love, I will always have this thought in my mind that I paid 4K more than I should have and I am not a fist time buyer. I should have gotten much better pricing. As just with other dealerships that I have contacted and gotten emails from where I see they are NOT charging a 4K market adjustment. I am so nervous about even writing this. As I do not want anyone mad at me, I just want to get this resolved. And, I hope with Hyundai as a go between, or helping me, that would be awesome. I hope this all makes sense, as, I am trying my best to get my point across. Again, everyone at the dealership was great, I just wish I could have gotten this 4K refunded back to me. Then, I can come back here and change my rating and tell everyone how happy I am that I was able to get this resolved to my satisfaction and have me as a very happy customer. Thank you again!!You won't find better people
by Jen Bliss on 02/20/2021My experience with the Jim Click automotive team was absolutely beyond my wildest imagination. At every step of the process I felt cared for, listened to and supported. They are terrific to work with and so incredibly helpful without… being overbearing. I am so very appreciative and would recommend them to anyone looking for a new vehicle.Beyond Awesome
by Beyond Awesome on 03/11/2020After having my car totaled and having to deal with insurance companies and medical issues, I was not wanting to look at purchasing a new vehicle. I was actually in a bad mood walking in the dealership. My husband and I sat down and talked… with Raymond. After explaing what I liked and didn't like with my previous vehicle, what I would like, what I didn't etc, Raymond showed me what I was looking at on my "I want to look at" list and then showed me the Hyandia Santa Fe and Tucson. He knew they were not on my "I want to look at" but showed me everything the Santa Fe offered. It was pretty much equiped with everything I "would like to have" and above all, the safety ratings. Needless to say,my bad mood changed. Raymond actually was listening to what I was looking for in a vehicle when we where in his office! I was being listened to and that changed my mood. Raymond really knew what I was looking for when I didn't. Never once did I feel that awful "car guy" feeling from him. He truly is an awesome human being. Joel and another guy (sorry I don't remember your name, you were in that front darker office) took care of all the paperwork and really worked with us. They were able to get exactly what we needed and at a great deal. And Chuck, this man knows the technology of this car in and out. Every question I had, he answered like this car was his. Raymond, Joel, other guy and Chuck, thank you. I really was not looking forward to this purchase but now having gone through it, I appreciate it. It was a pleasure purchasing our new and awesome family car. If I could give more stars, I would.Purchase
by 1 on 02/29/2020I had the best experience at Jim click Hyundai/Mazda! Akram was fantastic, helpful and courteous. Joel in Finance explained everything thoroughly and took the time in answering my very difficult questions and concerns. Ahmad (General… Manager) was also very helpful and took the time to congratulate me on my purchase. Thank U Jim Click Staff!Awesome Customer Service
by Palisade Purchaser on 02/28/2020The sales rep handled all our questions and concerns and we were out of there in a timely manner. I really appreciate all the time and effort he spent with out in making this purchase smooth!2020 Hyundai
by Jim click on 02/25/2020I was involved in an accident and quickly had to pick out a car to get to work and my kids to school. We originally were referred to Jim Click Kia to meet with Chris. I told Chris what I was looking for and he was supposed to call me right… back. I told him I would be in the same day at 4pm. I again called at 3 since I didn’t hear back. He answered and said he would be taking off at 4, but would partner us with Matthew. We showed up to meet Matthew. Matthew asked how we were referred because Chris wasn’t sure. A coworkers daughter kindly referred me. I told Chris I wanted a white Hyundai or Toyota. I did not want a Kia. Chris was supposed to pass the message that we wanted to shop Hyundai. Matthew immediately tried convincing me to try the Kia Sorento and went further to say he parked one right outside to drive. I told him on three occasions that I wasn’t interested in a Kia. I told him we wanted to go to Hyundai if he wanted to meet us there that would be great. We wanted to give Matthew the opportunity to take us there and earn the commission. We met at Hyundai and again led blindly. He again offered the Kia to me. I again said no. We test drove the Hyundai Santa Fe SLE. We asked questions about the car we were planning on purchasing and he simply didn’t know the answers to any questions. I asked if we could look at the online used inventory. As we were walking the lot he pointed out the Kia again. We asked a few other questions with no answers. We kindly asked him that if he didn’t know the answers we needed someone that did as we planned on spending over $20,000. Vincent Meza was nearby and quickly offered to help Matthew so Matthew could learn. Matthew ended up taking off and Vincent stepped up. Leo Lopez answered our questions about the different models Sante Fe vehicles in detail. Leo printed out documents, showed us prices, and explained everything we needed. Vincent came with us to test drive the car and again went over the final pricing. He explained everything in great detail. Joel went over the financial part and also explained what we were signing. All three of these guys deserve a 10!! Vincent stayed until after 8pm explaining every button and light in my car. He stuck with us until we drove off the lot. This is my second car purchased here and I would do it again! Thank you again!Good experience buying a car
by Good Experience with Jim Click on 02/22/2020We have in years past feel intimidated buying a new car. I did my homework and I felt respected and I got the deal I came in for.New Car
by A on 07/29/2019Great service from everyone I encountered during this process!! Absolutely love my vehicle!
About our dealership
Jim Click Hyundai Automall welcomes you to our online Edmunds dealership. We truly appreciate your visiting our site, and thank you for considering us for your next Service or Sales experience.
The Team at Jim Click Hyundai looks forward to assisting you, and our Factory Trained Staff of Hyundai Enthusiasts look forward to assisting you throughout your Service and Sales Experience. Our Easy to find location is in the heart of the Tucson Automall, just across the street from the Tucson Mall, at Oracle and Automall Drive.
We are located on the North Side of Automall Drive, providing you easy access, and a location that is 20 minutes from anywhere in Tucson!
The first thing you should know about Jim Click Hyundai is that we're dedicated to making you happy and keeping you satisfied. This is true from when we give you the keys to your new Mazda or used car to when you need a service performed to down the road when you might decide to make another purchase.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Jenna, we're happy you found our staff to be so supportive during your experience here at Jim Click Nissan. We look forward to your next visit! Take care! Scott Gault, General Manager, Jim Click Nissan, sgault@jimclick.com, 520-884-4101.
by Joseph Lee on 06/23/2023