Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
30,000 mile service for 2016 Honda CR-V
by redford on 12/10/2020service was completed early and under the estimate - I always have my car service work done hereRedford, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
New Battery
by LoyalPatron on 12/08/2020Service personnel very professional and helpful. Got me in without an appointment (hard to know when your battery is going to go out) and was there for no more than 20 minutes. Lifetime battery option is very reassuring and appreciated.Hello, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at AutoNation Honda Tucson Auto Mall!
Service
by Customer on 12/05/2020I had a positive resolution to my problem of removing a few dents through a policy I purchased when I bought my car. I was told I was given incorrect information when I purchased the policy, and they honored my problem and fixed it. Some of… the questions below do not pertain to my situation.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
My new favorite!
by Happy Ted on 11/05/2020Aaron responded to my initial inquiry immediately and provided photos and prices of all cars in stock that met my needs. I met him the next morning and he had readied my favorite for a test drive when I arrived. He was knowledgeable,… friendly, and NO pressure. We negotiated a fair price and left in our new car with big smiles. He's the best!Happy Ted, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Satisfied customer
by Satisfied on 09/16/2020My experience was pleasant, but we already new going in that we were going in to buy a new vehicle. We were looking at 1.5 or 2.0 Honda Sport, once we test drove the 2.0, our minds were made up. There was no pressure from the salesman or… his boss. They were both very helpful and helped to get us where we wanted to go get to, financially. The process did not take long at all.Great Experience
by robamy629 on 06/26/2020Just bought two cars and had a great experience. Aaron our salesperson was knowledgable and easy to work with on everything. We have dealt with this dealership for years and will continue to return due to their honesty in sales.New CR-V
by Auto Nation Honda on 02/13/2020Enjoyed the looking and finally purchase of our new vehicle. Sales rep, David Lopez Merino, was engaging, friendly and knew his cars.Would not hesitate to work with him again. This is our third Honda from Dobbs/AuotoNation. We like… working with reputable sales and service people. Thank you for being available for quality sales and service.We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Tucson Auto Mall. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Same story, different appointment
by PissedOff on 10/08/2019This is the SEVENTH issue I have had with my vehicle, sixth bringing it to the dealership. Only two of the issues were considered "under warranty" even though my car only has 20k miles on it. The part needed to repair my car was sadly on… back order which left me without a car for TWO WEEKS. Not only did they tell me that the issue was not under warranty but they didn't seem to care that I would be car-less for two weeks. I used to be a tried and true Honda owner but I think this may be my last Honda. Quality doesn't seem what it used to be and the brand CLEARLY doesn't stand behind their product.Thank you very much for sharing these comments. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 539-0045 -- we hope to hear from you soon.
Service
by Vanessa on 09/30/2019Richard was my consultant and he was very nice respectful and helpful even offered me a free car wash from misters that was very nice of him. Very happy with service was in and out at time givenVanessa, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!
Bought a new 2019 Honda Pilot.
by Jason Brumley on 09/12/2019We bought our new 2019 Honda Pilot EX-L Labor Day weekend. Great experience! No high pressure sales talk. Very honest and upfront. Our Sales Rep Vince, found the car we wanted in Phoenix. He drove from Tucson to Phoenix to get our car and… delivered it to us the same afternoon. Very pleased with the whole buying process. Love the new Honda Pilot! If you need a new car in Tucson , I recommend: Vincent Adams Sales Associate, New Vehicles AutoNation Honda Tucson Auto Mall 810 West Wetmore Road Tucson, AZ 85705Jason, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Maintenance oil change
by Sylvia Nunez on 08/28/2019Chas and the Honda team provided professional and timely service on my Honda Civic. A thorough inspection was done which identified items to be taken care of. I had cabin filter changed and will be planning on replacing the tires soon.… Thanks so much to Chas and the service team. I have always had consistently good service when I come in. Thank you! SylviaSylvia, thank you for your positive feedback. We absolutely strive to provide our customers with an efficient and professional service experience and are glad you found this to be the case during your visit. We hope to see you again soon!
Custer Service
by Frances on 08/16/2019updated 08/23/2019Easy going. In and out, made recommendations.Hi Frances, thank you for sharing your positive experience. We can't wait to see you again.
Best purchase of a car EVER
by Christina on 08/09/2019I would highly recommend! Aaron was an amazing salesman! He was very knowledgeable and listened to my concerns! Process was the most expedient I have experienced when buying a car! Love AutoNation Honda!Christina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2006 Honda Element service
by Todd&Twix! on 07/16/2019I have been taking my Honda to Auto Nation since before it was Auto Nation! The service team there is wonderful! Now I see Andrew and he is fantastic! He is professional, friendly, educated ! Completely trustworthy! It is a joy to see him… and his team on each visit!Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Most hostile car buying experience I have ever had
by Disappointed on 07/11/2019* one of the "business managers fought with me one night, when I went in just to sign a form to get a form called a "buyers order" -to take to my bank to finish the loan, this manager tried to "Coerce" me into to finishing out the loan… through them that night or I was going to" loss the vehicle". He stated that it would be taken back to Phx the next morning for someone to see it, that may be interested in buying it. I told him that I had already given Autonation $500 in earnest money just to bring the vehicle to Tucson & my bank was already actively working with Autonation to finish the loan and my already proven commitment to buy the vehicle meant nothing unless I did what he wanted that night?, to which he stated "it's not our vehicle", we need to sent it back. I finally got so angry /upset that I essentially said ..we would have to finish this argument tomorrow and I left, I my surprise the form that I had fought to get the night before to no avail , was waiting for me at the front lobby desk when I came in for what I though was round #2. It was very disheartening to know that the old used car sales tactics are still in practiceHello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (877) 539-0045 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Mrs Paula Wakefield
by Paula J. on 05/20/2019My tire light came on and I discovered I had a nail in my tire. I went to the dealership without an appointment. I had to wait a while, but not as long as I thought I would. Everyone I talked to in the service department was courteous… and professional.Paula, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service
by Virginia on 05/08/2019updated 05/15/2019On Tuesday May 7th I had my yearly servicing of my 007 Honda CR-V. I had been appraised of the maintenance I was advised to have last year so I knew ahead what would be done with my approval. I was advised of the waiting period of 2-1/2… hours. I depend on AutoNation to maintain a car I will probably have the rest of my life. I found yesterday as other years, the experience from the time of entry to exit very satifactory.Thanks so much for your feedback. If you ever need help, just give us a call. Happy motoring!
Oil change service
by John&Lina on 05/13/2019Sales rep was friendly and helpful. Services performed in a timely manner. The waiting area could use a faceliftWe're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
CRV
by PurpleRain on 05/01/2019updated 05/08/2019I was taken care of in a timely matter and given options for the different styles of CRV. Matt Nenadic answered all my many questions and very patient. I was looking for a certain color and Matt went out on the lot and found the car. Matt… was very kind and understanding as this was my first new purchase. Joe Butler was a supporting factor for this purchase. Joe's name was given to me as my contact. Wonderful experience.Outstanding Service
by Richard on 04/08/2019updated 04/16/2019My battery died in my , I had To get it jump started to get to the dealer. I came in and within one hour was back on a road with a new battery all under warranty, great job!salesman
by Auto Nation on 03/20/2019The salesman/Nick was very kind and made my purchase stress free.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025