Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
Trade in
by JeepJeep on 05/06/2025Traded in my Altama for a Jeep and Edmund was great, and they have all you can eat ice cream.Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
New auto purchase
by Unknown on 04/29/2025From the time left home, 25 minutes away, until the time I arrived home was four hours and ten minutes. This included the purchase negotiation and the trade in negotiation. In my life I have purchased more than twenty five new automobiles… and never has the process moved so quickly and smoothly. I never raised my voice even once which is a first with me when dealing with an auto dealer for the first time. The sales person and management were great to deal with.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Sales Representative
by RichardM on 04/24/2025Our sales person at AutoNation Honda was Sya, who was a delight to work with. She was knowledgeable and professional but always had a big smile for us. We made a good deal on a new 2025 Honda Accord.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr
by Vaughn D on 04/18/2025Lindsay Fenton did an exceptional job, answered all of my questions and very professional.Hi Vaughn, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We always strive to provide personable, excellent customer service. Thank you for the review!
Oil change tire rotation
by Honda25 on 04/08/2025Service was done timely as service rep saidHi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Thorough, helpful service
by MittyRacing on 04/05/2025I brought my Civic in to have the Check Engine Light diagnosed. The whole process was very helpful. Juan was responsive to every question and request throughout.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Honda Well Done
by Old Daddio on 03/13/2025My advisor Greg C. always gets me done in a reasonable timeHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Customer
by Jason Dunlap on 03/03/2025I am very happy with the service I received this past weekend with my scheduled vehicle maintenance. The young lady that took care of scheduling the truck and keeping me informed was very good. I’m very happy bringing my vehicle to this… dealership to work on this schedule maintenance. They’re very professional and I fully trust them.Hi Jason, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Auto Nation Honda- Service Visit
by AZ DMS 4159 on 02/28/2025I came into the dealer for an oil change and 17 point inspection for my 2007 Honda Civic. Gregg Cheesbrough is my Service Advisor and he is great. Always gives me a quote of the cost for the service and how long it will take to perform… the service. Keeps me advised if anything changes or if anything is discovered during the inspection of my vehicle.Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
William Miller
by William on 01/11/2025updated 01/21/2025Work starred on time and was outstanding.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Buying a new Honda vehicle from AutoNation Tucson
by CactusGal on 07/20/2024First class experience. Knowledgeable salesperson willing to go above and beyond. Helped me understand the CRV new tech features. Very professional car dealershipHi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Going the Extra Mile
by J Phillips on 04/25/2024Recently purchased a 2024 Honda Ridgeline to replace my 2017 Ridgeline. My 2017 was an excellent truck - no problems whatsoever; just reminded me of my deceased partner. Due to ID fraud, I had a security freeze on my credit. With Mr… Wrights kindness and assistance, I was able to get it lifted (of course I had forgotten the password). I will always remember the compassion I was shown in making this difficult decision to move forward. I love my new truck and look forward to many years of driving pleasure.Hi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Over heating jeep
by Andres acedo on 04/17/2024Service department supposedly put a new engine but vehicle has left me stranded twice from over heating try to call the manager Scott and he never answers or calls back. They state that there’s nothing wrong with my vehicle but keeps… leaving me on the side of the road so something is wrong. They just fix the vehicle just enough for you to drive away and don’t fix all of the issues that’s wrong with. I’d never recommend this dealership if you can go somewhere else goHello Andres, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Used
by Used car on 04/03/2024Gave loaner while they fix my carHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Engine blown a week after owning vehicle
by Andres on 03/27/2024Make sure you check your vehicle throughly before purchasingHi Andres, thank you for taking the time to leave us feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (520) 549-2238. We look forward to hearing from you.
Horrible
by Horrible on 03/22/2024Had a tough experience but worked a deal after several days. Interesting strategy by salesperson, trying to guilt you into buying a vehicle as terms are changing. Still purchased vehicle as that is the car wife wanted and not going to… penalize her because of shady and crappy team you have their. Was even called a liar by the salesperson. LOL, a car dealership calling people liars, that is your whole business model.Hi, we are deeply disappointed by your experience at AutoNation Honda Tucson Auto Mall. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2238 to discuss what we can do to help.
Arun Patel
by Arun Patel on 03/10/2024After Purchasing a new car,I left my old car there and I drove new car home.Next day I came to pickup my old car from parking lot from dealer,I found the car tire I was flat. I talked to sales person and they fixed it without any… charge.Good customer service ThanksHi Arun, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
2024 Civic Sport
by Jose&Mireya on 02/17/2024Recently purchased a 2024 Civic Sport for my wife at AutoNation Honda a Tucson Auto Mall and couldn’t be happier with the car buying experience. Nate Murillo was an excellent, helpful, knowledgeable car salesman, and made this process… easier than I could imagine. I would buy again here, and definitely will recommend this dealership and Nate to friends and family for any new or used car buying needs that might arise. Thank you Nate and Auto Nation Honda.Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
Loving my Honda!
by AGHondaPilot on 02/11/2024This dealership connects with their customers! I felt seen, heard and valued! I left the dealership with my dream car! I appreciate their customer service and the personal touch! I will not go to any other Honda Dealership! It is worth… the trip to their Dealership, and they value my business. I appreciate their care and attention to making me feel satisfied as a customer!Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Tucson Auto Mall. Thank you, and have a fantastic day!
Service led to Dr appointment Cancellation
by Brige on 02/08/2024I went in for oil change service. I delivered the car at the 1:00 o’clock appointment time. I was told that it was going to take an hour and a half. It took well over two and a half hours. I unfortunately had to cancel my Dr appointment I… had for 3:30, not good!!!Hello, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (520) 549-2238.
Great sale rep, terrible finance Mgr
by Tarbets on 02/03/2024Although our Salesman Marcus was wonderful finding and following through with the deal, the finance manager was less than friendly and crass. Obviously the finance manager was only interested in selling paint protection, additional… insurance and other non-essensial add ons. I have recommended Marcus to a friend, he has the ability to listen, to be patient, and find you what you want. The segmented sales and finance portions were like night and day. Great service, terrible financing.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2238 -- we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025