Customer Reviews of Right Toyota
Review type:
Great selection with professional service
Not personable / friendly
by Ana Ruiz on 07/23/2022Service advisor Darvin ? Wasn’t friendly when my husband dropped off my car. When he called me to let me know the car was ready, didn’t ask how are you today or anything polite Was mumbling when he said Right Toyota then only said cars… done. Hung up didn’t let me know hey, we topped off your car with coolant or wind shield wiper fluid . Nothing. This dealership doesn’t wasn’t wash your car with service as courtesy either. Our dealership back home would wash the cars every time we’d take in for service. Acura also washed and cleans you car for anything in service. Great customer service over at Scottsdale AcuraSatisfactory
by Jan on 07/21/2022Very efficient. Comfortable waiting area. Really miss the fresh doughnuts you used to provide. Disappointing that my Cruiser was not washed after service. I am spoiled by service provided on my Lexus. In the past the service representative… would always check for coupons or other values that were available. was not aware that this was done for me . Overall good and quick service, just missing the bells and whistles.Thank you for the positive feedback, we appreciate your business.
Professional courteous
by Steve on 07/22/2022Professional courteousFast professional services what you can expect from Right Toyota, thank you!
Thank you for the positive feedback, we appreciate your business.
slow, very slow service
by Dennis on 07/21/20223 hours for an oil change! My service advisor was great, without him paying attention I don't know if the techs would eve have gotten around to my vehicle.We apologize for the extra wait time. Thank you for your patience.
Shady, watch out for the market adjustment fee!!!
by Scott on 07/20/2022I was so disappointed with my experience at right Toyota I’ve been telling everybody about it. I went to go buy a 2022 Tacoma which retailed at $42,000. I confirmed that they had the make and color that I wanted on the lot. I rushed down… there within 30 minutes of speaking to the sales rep and when I got there he showed me the pricing… there was a $4900 “market adjustment fee” tacked on. I couldn’t believe it… He had lured me down to the dealership and then completely change the pricing on me. The total price of a vehicle after the market adjustment fee, the package on the vehicle and title, license, doc fees was $54,000. When I questioned him about the market adjustment fee, he said it was non-negotiable and that he had a line of people for this truck they would buy it with that fee. The whole process felt so shady. He was able to takeoff $2500 of the market adjustment fee As a final offer… I ended up buying the truck, but it certainly was a terrible experience! Other dealers reached out to me and told when I told them about my experience… they told me to take the truck back and I can get a similar truck through them without any sort of market adjustment fee. I will not be referring anyone to Right Toyota, I don’t trust their management team or their sales reps. They’re totally taking advantage of their customers. It’s these types of tactics they give car sales such a bad reputation. I’m going to make sure that everyone I talk to knows about my experience.Some of our inventory may have market adjusted pricing and we are very upfront about these costs. Any time a customer calls another dealer regarding a transaction from a different dealer they will almost always be told the deal they received was bad, this is a common occurrence. We are sorry you feel you had a terrible experience, but we had the truck you wanted in stock which most dealers do not and we fully discussed and disclosed the costs involved.
In and Out (not the burger joint) for quick service
by RK on 07/20/2022I always get good service at Right Toyota. The attitude and demeanor of the service advisor also enhances the service visit.We do our best to provide a fast, convenient experience for our service customers. Thank you very much for the positive feedback.
Told me it was ready then waited 2 more hours
by Mr tombs on 07/18/2022I’m not a big complainer, but was told if I waited it would take 2 hours to complete 20k service. Decided not to wait but came back 4 hours later and he told me it was done and he was just waiting for the keys. A little over 2 hours later… after ignoring me several times while I was standing around he called me to say it was ready to go. Didn’t have an explanation or even mention what he said before just walked away. Won’t be buying a Toyota there.We apologize for the extended wait time. Please let us know what we can do better. We would appreciate your feedback.
Bought a new Tacoma
by Rick H on 07/17/2022I bought a new Tacoma from Chris Drebes at Right Toyota. This was easily the best experience I had buying a vehicle at a dealership.We are pleased you had a great experience with Chris, thank you for your feedback.
Great service once again.
by Gary Kerby on 07/16/2022You will be well taken care of.Thank you for the positive feedback. We appreciate your business and we look forward to having you back next time.
Always a Good Experience
by DoubleD on 07/16/2022Great service and very efficient process. They always take great care of me.Thank you for being a loyal Right Toyota customer. We appreciate your business and we look forward to having you back next time.
great
by Hiromi on 07/15/2022changed from other dealer, longer drive but no regret, great serviceThank you for making the extra drive to come down and see us. We appreciate your business and we look forward to your next service visit.
Fast service
by Ace on 07/14/2022Like my previous encounter with Matt Rich, my service advisor, it’s fast and free service.We are pleased you enjoyed your complimentary service with Matt Rich. Thank you very much for your positive feedback. We appreciate your business.
Waste of time
by krew07 on 07/14/2022Dealership advertised a free inspection and was upset when I wanted a free inspection. Promised it would take 2 hours and it took 6. When I picked up my car, no one told me anything about what was done to my car. They just handed me a… paper. I was looking for a repair place I could trust. There is too much competition to treat a customer like this. I'm moving on to the next place.We are sorry that your last experience with this reduced your confidence in our dealership. Please let us know how we can improve and what we can do better.
The best Toyota costumer service dealership around
by Mike and Stacey on 07/14/2022This dealership is awesome! We have purchased a couple of cars from them and it was very pleasant. My husband who did not buy his truck from here takes it there to have service done every 6months.Thank you very much for being a loyal Right Toyota customer. We appreciate your business.
Great service!
by Tnorte on 07/13/2022Fast and convenient for me! Came in for an oil change and was out in under an hour! Nice waiting room and everyone was very pleasant.Thank you very much for the positive feedback. We appreciate your business.
Amazing performance dealing with customers. Patient, tolerant, informative,
by Diana on 07/13/2022Likes: To-the point-straightforward in availability, especially in pricing; honest, helpful very businesslike, but still makes customer feel as comfortable as possible, when buyer is stressed and needs further assistance in helping buyer… in decision-making. They give you helpful alternatives Suggestions: Find a sales person that makes you comfortable to work with. Not, “one size fits all” for car buyers.Thank you for the positive feedback, we appreciate your business.
So far, I’m needing more “hand-on” assistance with my new vehicle. I learn better that way. My sales person is patient, knowledgeable, but this extreme heat in Arizona does not allow enough time to learn more at one time. Even the basics that I easily learned wity my 2018 Toyota 4Runner was much easier to learn. Frustrating with this RAV4 Looking forward to returning very soon to ask more simple, basic questions of concern, still.
Not happy
by Dave on 07/13/2022Service department closed early and I was unable to get my truck. Waited in the show room for 90 minutes. Then they decided they could not get my vehicle and having salesman give me a ride home. Had to pick up my truck the next day. Not… happy at all!We apologize, we were not able to provide your vehicle for you after hours. We do our best to provide excellent service for our customers, however, our service advisors lock up keys to vehicles for security. We apologize for the inconvenience.
Great service
by Steven on 07/13/2022Friendly and courteousThank you!
Bare minimum
by Customer on 07/13/20222nd service trip in a row where I asked them to hide the wire of our dash cam (even said I’d pay), and the service rep said “Yes, we’ll do that”. 2nd trip in a row where it wasn’t done. They also stopped washing the cars apparently. Now… that my free service has expired, I’m glad I don’t have to go back.We're sorry for letting you down. I will pass along your comments so that we can improve next time.
Tim’s The Best
by Marilyn Studer on 06/26/2022The service department is awesome. They really take care of you. You always know you’re in good hands.You're absolutely right, Tim is one of our very best advisors. Thank you for the feedback and your business.
Oil Change Mess
by Steve on 06/26/2022Great Dealership. Had my 10k service. When I got home from the dealership, I noticed oil had dripped on the side of my door and side of truck. Had to go get it washed.We sincerely apologize for the mess, we will do our best to provide a cleaner experience next time. Thank you very much for the feedback, I will pass along your comments.
Right Toyota , a Toyota dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Toyota cars, trucks, and SUVS.
Our Scottsdale Toyota dealership is one of the premier Toyota dealers in Scottsdale and in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Toyota parts and Toyota service departments in Scottsdale, Arizona. Right Toyota provides Scottsdale, Arizona with an excellent Toyota Parts Team. Please be sure to visit us at 7701 E Frank Lloyd Wright Blvd.
Our commitment to our Used Vehicle inventory is backed by a 1 year / 15,000 mile maintenance program.
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, we also serve the surrounding suburbs of Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria. Our online Toyota dealership web site was created to enhance the buying experience
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Vending Machines
- English
- Spanish
We apologize you had a difficult experience with our staff member. Please follow up and let us know what we can do better.
by Matt W on 07/25/2022