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Customer Reviews of Right Toyota

Review type:

Overall rating

3.1
3.15 out of 5 stars

(34 reviews)


Customer recommendations:

Yes (17)|No (17)

Great selection with professional service

5 out of 5 starsby Amy Badger on 06/28/2025

Right Toyota was the only dealership in town that had the car I was looking for. Hayden Cosgrove was very helpful and personable, ensuring that I walked away with the best option for me. My paperwork was handled efficiently and I did not feel pressured to include additional extended warranty packages. This was my first time purchasing a new vehicle from a dealership and the overall experience was great.
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The following reviews are more than two years old. They are not included in the overall rating.
225 reviews
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  • Nice try!

    1 out of 5 starsby Michael on 09/07/2022

    I sent my girlfriend in to get a Toyota battery replaced that says 84mo warranty on the side of it. (The battery was installed 25 months ago) My girlfriend called me and asked if $200 sounded right for the warranty replacement. I asked her to put the service manager on the phone. He explained that the 84 month warranty only covers the first two years at 100% after 24 months it is prorated down to 50%. This was not the issue the issue was if they were to charge me $200 they were implying that the battery would cost $400 to replace. After my pushback he put me on hold and came back and explained our bill would now be $100. $80 for the replacement and $20 for installation. Any amount of charge for installation of a car battery as easy as this one is a joke but furthermore from what I have read the warranty on these 84 month batteries includes labor. I’m not sure what benefit a service advisor would get out of charging extra for a warranty battery but they need some coaching regardless.
    • The Toyota battery warranty is 100% replacement at 24 months and 50% replacement after that. The reduction from $200 to $100 was completed after the service advisor removed the oil change and tire rotation off the bill.

      by Matt W on 09/09/2022

  • Service Plus

    5 out of 5 starsby Iceeebear 1969 on 09/07/2022

    Competent service advisor. Reasonable prices. Nice waiting area. Service done at reasonable time.
    • Great service is what customers can expect from the Right Toyota service department, thank you for the great feedback.

      by Matt W on 09/07/2022

  • Responsive and Caring

    5 out of 5 starsby Tom Hanna on 09/05/2022

    Not what you would normally expect from a car dealer, but Fleet Sales and Finance really showed interest in selecting options that were best for ME and not necessarily the maximum amount of profit to the dealer. I would definitely refer customers to these very professional inconsiderate people.
    • Thank you very much for the honest feedback. We greatly appreciate your kind comments and your business. We look forward to having you back whenever you need us, cheers!

      by Matt W on 09/07/2022

  • Always good service

    5 out of 5 starsby Lazyowl on 09/03/2022

    East to get an appointment. Staff is courteous and friendly.
    • Thank you for the vote of confidence, we appreciate your business.

      by Matt W on 09/06/2022

  • Complete and Courteous

    5 out of 5 starsby Robbie on 09/03/2022

    My service rep was Daniel. He was courteous and very specific with his questions! All of my issues were resolved and communicated to me!
    • We do our best to provide excellent service, thank you for the vote of confidence, we appreciate your business.

      by Matt W on 09/06/2022

  • No pressure at all

    5 out of 5 starsby Jimmy Gilbert on 09/03/2022

    Everyone was awesome, AJ was so much help I will highly recommend your dealership to all my family and friends
    • Thank you for recommending our dealership, we appreciate your business.

      by Matt W on 09/06/2022

  • A pleasure to work with

    5 out of 5 starsby D Richman on 09/03/2022

    I purchased my 3rd car from Right Toyota. It was a pleasure working with the sales and finance team to make the deal happen. There was no high pressure sales. It was let’s find a way to make this work for me. I highly recommend Right Toyota.
    • Thank you very much for being a loyal Right Toyota customer, we appreciate your business and support.

      by Matt W on 09/06/2022

  • Great Customer Service

    5 out of 5 starsby JM on 09/02/2022

    Greg in Sales set up my appointment with Mike Bonnet and everything went super smooth from start to finish. This is our family’s third car purchase from Right Toyota in two years. My son is 14 and he’ll be driving soon, so that’ll be our fourth vehicle!!! Thanks to all involved, great Sales and Service team(s).
    • Thank you for the positive feedback, we appreciate your business.

      by Matt W on 09/06/2022

  • Toyota RAV4- David the Service Writer- excellent

    5 out of 5 starsby Maddy on 09/01/2022

    Right Toyota has an excellent service department. David, the service writer was a pleasure to work with.
    • Thank you for the feedback and for choosing Right Toyota.

      by Matt W on 09/02/2022

  • Danny Vick always goes above and beyond

    5 out of 5 starsby Gabe on 08/30/2022

    Ask for Danny Vick, he’s professional, respectful, and always goes above and beyond to ensure my experience is excellent!
    • Danny is one of our very best, thank you for choosing Right Toyota.

      by Matt W on 08/31/2022

  • ServiceReview

    5 out of 5 starsby Bill Bergman on 08/30/2022

    Personal care for both our cars. Darwin Perry is the best!
    • Darvin is awesome, thanks for the feedback!

      by Matt W on 08/31/2022

  • Always great!

    5 out of 5 starsby Tony on 08/29/2022

    Had me in and out in 45min. Had a great experience. Not the cheapest oil change out there but at least the service was great.
    • Thank you for the vote of confidence, we appreciate your business.

      by Matt W on 08/29/2022

  • Good service

    5 out of 5 starsby Viktoriya on 08/29/2022

    Service is pretty fast. The waiting room is huge and comfortable. You get notified when the car is ready and can enjoy free beverages while you wait.
    • Thank you for the positive feedback, we appreciate your business.

      by Matt W on 08/29/2022

  • Worst service visit in 25 years

    1 out of 5 starsby Ruth R on 08/28/2022

    I waited a week for a Saturday appointment for a simple oil change. When I arrived, I sat in my car for 30 minutes before someone approached me. Then I was told it would be a 2.5 hour wait. My husband works Saturdays, so I paid $30 for a Lyft both ways. Unacceptable.
    • We are very sorry for the extended wait time for your recent service visit. We do our best to complete service in the most timely manner, however we are at full capacity on Saturdays.

      by Matt W on 08/29/2022

  • Great service!

    5 out of 5 starsby Katie on 08/28/2022

    Tim is a great service manager! He knows Toyota vehicles inside and out! I trust him and Lawrence in mechanic shop. Both are knowledgeable and honest. My Toyota runs great because of them!
    • You're absolutely right, Tim is one of our very best service advisors. Thank you very much for the feedback.

      by Matt W on 08/29/2022

  • Wash the vehicle

    3 out of 5 starsby J on 08/28/2022

    I’ve been going to you guys for years. I was disappointed that my truck was not washed upon pick up. It was there for 3 days. First time it didn’t happen.
    • We're sorry for the inconvenience, however we have suspended our car wash service indefinitely.

      by Matt W on 08/29/2022

  • Timely service

    4 out of 5 starsby Katiemas on 08/26/2022

    The last time I had a service appointment I had to wait in a long line just to drop my car off. This time I pulled right in & the service was completed in an hour, which I thought was acceptable. The only thing I was disappointed in was that I was sent a coupon in the mail for a free car wash, & when I presented it, I was told they got rid of their car wash a couple years ago. I find it hard to believe that when selling a new car, they would let it leave the lot dirty. But I guess since there are very few new cars these days, it’s not an issue. By the way, I did not pay for service because it was included in my sales agreement.
    • Thank you for the positive feedback, we appreciate your business.

      by Matt W on 08/29/2022

  • Service was on time and performed as promised

    5 out of 5 starsby John on 08/26/2022

    Prompt and competent
    • Thank you!

      by Matt W on 08/29/2022

  • Stay far away from the service department

    1 out of 5 starsby Chris Harrison on 08/25/2022

    Dishonest and inconsistent communication. I would not recommend using this Toyota dealership.
    • We sincerely apologize for the communication issues you had with our staff. We're sorry you can't recommend our dealership, but we will do our best to improve this for future customers.

      by Matt W on 08/25/2022

  • Just ok

    3 out of 5 starsby Drew Armenta on 08/21/2022

    The dealer is good the service department leaves much to be desired. Seems like they are ok giving such service. They aren’t friendly and get annoyed when you ask questions.
    • We're sorry you had a substandard experience with our service department. We will do our best to improve this through training by sharing your comments.

      by Matt W on 08/22/2022

  • Breath of fresh air

    5 out of 5 starsby 1Roundface on 08/21/2022

    The service department is efficient, pleasant, and knowledgeable. No upselling, just the work you need. Large, comfortable waiting room.
    • Thank you for the positive feedback, we appreciate your business.

      by Matt W on 08/22/2022

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About our dealership

Right Toyota , a Toyota dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Toyota cars, trucks, and SUVS.

Our Scottsdale Toyota dealership is one of the premier Toyota dealers in Scottsdale and in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Toyota parts and Toyota service departments in Scottsdale, Arizona. Right Toyota provides Scottsdale, Arizona with an excellent Toyota Parts Team. Please be sure to visit us at 7701 E Frank Lloyd Wright Blvd.

Our commitment to our Used Vehicle inventory is backed by a 1 year / 15,000 mile maintenance program.

Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, we also serve the surrounding suburbs of Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria. Our online Toyota dealership web site was created to enhance the buying experience

Amenities
  • Complimentary Coffee
  • Shuttle Service
  • Cable Television
  • Television
  • Vending Machines
Languages Spoken (2)
  • English
  • Spanish