Customer Reviews of Right Toyota
Review type:
Great selection with professional service
Shiny on the Outside but NOT so Shiny on the Inside
by Disappointed For Sure on 04/09/2023updated 05/05/2023Poor communication! Overall, this dealer is a disappointment. The sales process went smoothly as they are eager to sell you a new vehicle but once that’s done, it’s good riddance. This dealer falls short in my expectations. Service, Parts… as well as the Management. I regret my purchase!Over 4 hour wait for a simple oil change
by G Davis on 04/21/2023I waited over four hours for an oil change. I was never told that there would be a long wait. My time from work is just a valuable as Right Toyota’s time. Obviously, Right Toyota has so much business they don’t need my friends or families’… service or purchase business !G Davis, we are very sorry for the long wait for your recent oil change. We value every customer's business and we apologize for taking up so much of your work day. We are working on expanding our service infrastructure and staffing to accommodate the increased demand for service. Please contact me if you have an additional comments or concerns you would like to share. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
Sales Failure
by Paul on 03/31/2023My complete review from Yelp on 03/28/2023: I brought my car in for servicing as prompted by Right Toyota. But 2 days earlier I came in to buy a car for my Daughter. To make a long story short, the sales manager was very dismissive with… me, as he was not happy with the way I was negotiating for a Toyota Supra. He refused to participate in the negotiations, leaving me no other choice but to continue to tell him what I wanted to pay. At my 2nd offer he got up with an aggressive attitude and said we were done and stalked off. This was after I told him that we were long time customers, at least 20 years and have purchased several cars with Right Toyota. That didn't seem to matter, as the negotiations were stopped cold. He made no attempt to maybe put me in another car. So I left and ended up purchasing a KIA EV6, about the same price point of the Supra I test drove. I was amazed how it was so easy for him to not only lose a sale, but lose a long time customer as well. I called the same day and spoke with the Store manager, he didn't seem to care. When I came in for my servicing I spoke with another store manager, I think his name was Zach. He said he would look into it and offered a verbal apology, and said he would find out what happened and get back to me. He hasn't as of yet. So I ask you, who is reading this, Is this how you train your management crew, to treat long time customers with disdain and aggression? I would like a formal written apology, not that I expect that to be forthcoming. Update, a month later: About a month ago, I sent a message to Matt W - CR Mgr.(Who responded to my review, (Rather weakly, I might add) and expressed my disappointment as to how, being a long time customer, I was treated at Right Toyota (No one should be treated as I was, long time customer or no)! and requested a formal written apology from the Sales Manager that was so dismissive and aggressive with me. Well, I did I not get a letter of apology, I also never received a follow up call from Matt W. - CR Mgr. Thus proving to me that they really don't care about losing me as a customer. Throughout my long history I must've purchased/leased at least 1/2 dozen cars from Right Toyota. I guess they felt they had enough customers and chose to ignore me. Update: You can read Matt W's response to me on Yelp For reasons unknown,Yelp didn't post my response to him, so I shall summarize: As far as not deserving a formal written apology, the Sales Manager, knowing I was a long time customer and still disrespecting and being very aggressive, rude and short with me for the crime of negotiating for the best possible price. That is deserving of a formal written apology. Gauging my interest and thinking I misled them by offering 200.00 a month? (Matt W CS Mgr doesn't know this as he was absent during that short sales failure). in reality, I offered the monthly I am currently paying for my Camry (leased to me by Right Toyota), which is about $450.00 a month. We all got a good chuckle at that. When the sales manager said I was not serious, I replied, "Sure, I am! If you agreed to my offer, I would take two! more chuckles. if my offer was not appreciated, too bad, that is their job, it's up to them to overcome and close the deal, not standing up and and proclaiming that we are done in a very snarky tone and then stalking off in a huff! Me thinks better, and continuous training would fix that! And finally, when Matt W CR Manager admitted to me in the attached response that they matched their attitude to match mine. That, my dear readers, is extremely petty, in both action, and the fact that he admitted it to me. Matt W CR Mgr , in his response to my review shows a perfect example of being gaslighted (not accepting any responsibility on him or Right Toyota but instead putting the blame squarely on my shoulders). It's too bad that Matt W CR Mgr didn't think I was worthy of a formal apology letter. It's very telling, it tells me that he was taking the side of the sales manager (strange, as he was not present during that short time I spent with him). instead of a very good customer that has always made timely payments for the 20 some years of my business with Right Toyota, either that or he was engaged in a Power trip with me. Probably both.Standing by my prior response, Paul, formal written apologies are only written when there is something to apologize for. We asked to gauge your level of interest before driving a showroom sports car, we felt misled as you offered us $200 per month to buy the vehicle after driving it. The Supra is a specialty vehicle which is very difficult to sell when they have more than 10 miles or so on the odometer. We matched our attitude with yours. We wish you the best with your Kia. Matt W. - CR Mgr. - Right Toyota
Found my forever car
by BJ on 03/09/2023Very customer focused. Will do everything possible to find the desired vehicle!Thank you very much for the kind feedback, we appreciate your business and support.
Service
by Ray on 02/12/2023Great service, every time I bring my Tundra in they take care of any issues in a prompt and timely manner. I highly recommend this dealership. I purchased my 2019 Tundra after many months of searching for a truck at this dealership as they… had the best deal nationwide.Thank you very much for your business and for recommending our dealership. You are a valuable customer and we love having you, see you again soon!
Ways to improve
by Radgirl18 on 12/19/2022Good service, easy to schedule, plenty of waiting area(s). Improvement(s): offer free snacks (ex. Honda, Chevrolet and Lexus dealers). Wash the vehicles after servicing as a courtesy, similar to other dealerships.Radgirl, Covid killed the snacks, we apologize.
Something's very WRONG about Right Toyota!
by VJ Ashford on 12/18/20221. I drove 3 hours to test drive and buy a car (2019 Toyota Highlander Hybrid 5TDJGRFH0KS076187, Stock 00991296). Jake Schmidt and Joe (Brett) who assured me it was ready for me...these two NEVER presented themselves once I arrived at the… dealership, even though I spoke to Jake all the way during my drive. A young guy named Austin was to close the deal...hmmm, why...? 2. I arrive at dealership, test drove it and ready to write the check. I wasn't born yesterday, the $1295 window tinting/clearcoat dealer add-on is bogus...we all know it. Their list price at first was presented as $43k+ instead of the $30,742 as advertised (which is still online at Edmunds.com, by the way) 3. Had to ask 3 times for the detailed list of all the title, taxes and fees for out-the-door price. Their figure amounted to around $4000 extra, which is crazy, so when I gave them MY out-the-door price, Alex (who joined the party with Austin) had to go talk to someone... 4. Upon Alex & Austin's return, it's suddenly: Sorry, Victoria, somebody else test drove it and said yes before you. Really? How? I asked for proof of this even though I never saw those people materialize, nor did anybody come running outside to stop ME from test driving and handling their vehicle (no salesman, nobody). There was never any SOLD or HOLD sign on the car...like other dealerships do. Interesting, right? car was parked next to my car, then suddenly disappeared when i didn't agree to $36,6k+ number 🤨🤔 5. 1.5 hrs. after my arrival the car was driven off the lot with a temporary tag and "home delivered" (so I was told) because someone had to get their cashier's check before the bank/credit union closed (ok, sure, it's Saturday) and a there's a baby at home, etc. All this is possible and can be true, and if I didn't "win" today, so be it. 6. The more I analyzed the verbal and non-verbal cues of the "players" of the "game" on my 3 hour drive home, the more this has Bait & Switch stench all over it! If the new owner got the smoking deal at $30,742 as advertised (I DOUBT IT!) and didn't get soaked on their trade (what I was offered for my Highlander was laughable) or crazy-high financing terms, then bravo to him/them. Perhaps I dodged a bullet. I know I don't like my time wasted, and I can walk away knowing the BEST car is still out there, and I'll find it--FROM A REPUTABLE DEALERSHIP--without any of today's shenanigans. Caveat Emptor, people. Caveat Emptor!VJ, we apologize for your difficult experience. Just wanted to clear a few things up. Every pre-owned vehicle is advertised with the $1,295 Tint/1 Armor package on the Right Toyota website. The tax alone on a $30k vehicle is around $2400, so $4k total above the advertised price sound correct and is not a shocking amount. We are sorry your had such a long drive to see the vehicle, but we will sell our inventory to the first qualified buyer ready to purchase. Not every customer pays with a cashier's check and we do spot deliver on approved credit.
Service Advisor was not friendly
by David on 12/01/2022The service advisor seemed irritated that I didn’t know where my late father bought his 4Runner. Then tried to hard sell me service plan. Tried to sell me a service plan again when I came to pick up my vehicle. Did not go over any of my… paperwork or inspection. Cashier was very pleasant.We apologize you had a difficult experience, I have passed your comments along to management for training and improvement. Matt W. - CR Mgr. - Right Honda
Did it "Right"
by Giboo on 09/30/2022Punctual, polite, and efficient. Everything done correct and timely.Thank you for being an awesome Right Toyota customer!
It’s all good
by MarBoo on 09/28/2022Easy to schedule appointment. Respectful of my time. I was told it would be an hour and my car was ready in an hour. My last service (in another state) took 4 hours, but I was never told it was possible that it would take anywhere nearly… that long. I really appreciate that Right was respectful of my time.We do our best to complete service in a timely manner because we understand time is valuable. Thank you for the feedback and support.
Dead Battery
by Steve Beiriger on 09/25/2022Needed to replace our dead battery and got in and out in a timely manner.We are pleased we were able to solve your battery issue quickly and efficiently, thank you for the feedback.
Happy Camper!
by Pahter on 09/22/2022Very efficient, personable and dependable service!Thank you for the positive feedback, we appreciate your business.
Extremely happy with the service
by Steve Y on 09/20/2022We’ve been using Right Toyota for all our service needs for many years now and been extremely happy with the service we’ve received. This visit was no exception. They were courteous, informative and got the service completed before the… estimated time.Thank you for the positive feedback, we appreciate your business.
Very precise and avcurste
by Cris V on 09/19/2022Helpful and accomodatingThank you for the feedback!
Team Toyota is amazing!
by Eileen Burick on 09/17/2022Chris and his service team work tirelessly to make customers happy. He got us on our way in no time and our Toyota was in tip top shape when we left. Great job Chris and Team Toyota!We do our best to provide excellent service, thank you for the feedback and support.
Maintaining service
by Amer Bearat on 09/17/2022Junior Qasemy provided an amazing service. He is always helpful.Junior is the best, thank you for the recognition.
Exceptional customer service
by Sunshine on 09/16/2022Very accommodating staff, timeframe of repairs was on point, vehicle returned clean.Thank you for the vote of confidence, we appreciate your business.
Holy Cow!
by Grumpy Old Man on 09/13/2022Tiffany Smart and the sales team worked really hard to get the numbers where I needed them without any high pressure tactics at all. Once the numbers were agreeable, the finance department took almost no time to get the contract in order. I… will recommend Right Toyota to friends and family in the future.Thank you for the positive feedback, we appreciate your business.
Great service
by Wendy on 09/09/2022Service done well and promptly. Very comfortable waiting area.We're pleased you enjoyed your service visit with us, thank you for the feedback.
Moussa was awesome to work with - very efficient and gave me a great deal.
by Mike on 09/08/2022Fantastic deals and awesome technologyThank you for the positive feedback, we appreciate your business.
honest and pleasant
by hd on 09/08/2022honest and pleasantThank you!
Toyota Tacoma
Toyota 4Runner
Toyota Tundra
Toyota Camry
Right Toyota , a Toyota dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Toyota cars, trucks, and SUVS.
Our Scottsdale Toyota dealership is one of the premier Toyota dealers in Scottsdale and in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Toyota parts and Toyota service departments in Scottsdale, Arizona. Right Toyota provides Scottsdale, Arizona with an excellent Toyota Parts Team. Please be sure to visit us at 7701 E Frank Lloyd Wright Blvd.
Our commitment to our Used Vehicle inventory is backed by a 1 year / 15,000 mile maintenance program.
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, we also serve the surrounding suburbs of Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria. Our online Toyota dealership web site was created to enhance the buying experience
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Vending Machines
- English
- Spanish
We apologize for the communication issues you have experienced with us after your purchase. Please contact us and let us know where we fell short and what we can do to help you and improve the level of service we provide. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
by Matt W on 05/05/2023