Customer Reviews of Right Honda
Review type:
Honest & Professional service
by Elle on 08/04/2022I had a great experience speaking with Alex Zilar. He was able to schedule me quickly for service and once I dropped my car off made arrangements to provide a Lyft. Alex later called me and explained the challenge that I was having and… went over the service, charge and estimate time for the service.Did work with timeliness and care
by Dean on 08/02/2022Short wait, polite people and a good spacious place to wait.Thank you for the positive feedback, we appreciate your business.
Very cordial, courteous and accommodating!
by JoAnn C on 07/31/2022Greeted by everyone I saw. Free coffee including cappucino and latte Clean and bright facility. Mike was great from the moment I called for appointment which although last minute, he accommodated my request and even offered to drive me… home if needed. Professional and stayed in touch with me through the services starting with a text which gave me a way to communicate with him. Great job, Mike!Thank you for the great feedback describing your service experience with us, we appreciate your business.
2010 Honda Fit
by TOM GIARRATANO on 07/31/2022Great service as usual. I have been working with Alan McKenna since 2013 and I always trust his service advise whenever I bring my car in for routine service.Thank you for being a loyal Right Honda customer, we appreciate your business.
Great service
by Jewel on 07/31/2022I was very impressed by the service and help I was given. The best thing of all was having Lyft bring me home and take me back to the garage it was much appreciated.Thank you for the positive feedback, we appreciate your business.
Not Happy with Service Dept
by Michele on 07/30/2022I bought my Honda from Right and have always gone there for service even though I live almost an hour away. However on Thursday 7/29/22 took my car in for oil change. Was told by service advisor it would be at least an one to two hours!! I… asked for an oil change? Yes we are just busy this summer. I have never had to wait more than 30 minutes for an oil change! I had a doctors appointment on the other side of town and was very unhappy. I asked why do you schedule appointments every 15 minutes if it takes an hour to two hours to get an oil change? No response. I purchased my car here I’ve always gone there but I won’t be going back. He never came out to advise me how the car was doing until it was time to leave, after I sent him a text asking him what the status was on my car. I was there two hours for an oil change not very good customer service. I don’t know what’s happened at this dealership but I was very unhappyThank you for purchasing your Honda from our dealership and for being a loyal customer. We apologize for the extended wait time for your recent oil change, we appreciate your patience.
Product on hand
by Ask a Sailor on 07/28/2022Very courteous and friendly, also your soda machine needs to be stocked with Real Coke Cola not Coke 0Thank you for the positive feedback, we appreciate your business.
new battery
by nancy on 07/26/2022as always they did a great job on my perfect Honda!!!Thank you for the positive feedback, we appreciate your business.
Refused to work on my car.
by Mike Abdouni on 07/25/2022My car overheated and radiator fluid burst everywhere so I towed it to right Honda. All I wanted them to do is find out why it overheated and where the coolant burst from. They refused to do anything to it because I had damage near the… front radiator. Told me I have to get it fixed at a body shop first. Really? My car isn’t even running and you want me to repair the damage first? They were driving it around their lot WITH NO COOLANT IN THE ENGINE! Then they tried to charge me $82! I refused to pay and the service advisor, Bill, copped an attitude with me and told me to never come back. Ok, no problem guys, gladly won’t come back. I even agreed to pay their absolutely ridiculous $150 diagnosis fee. At least put some fluid back in the radiator so I can drive it home after getting bent over for $82. These people couldn’t care less about you or your car and just want your money. Steer clear of this place.In most cases when damage to a vehicle causes a breach in the radiator system, the damage needs to be fixed first so the radiator is not damaged again costing more expense for the customer. Additionally, we discuss all charges up front with our customers before performing any work so there is no misunderstanding about the cost of service.
Always fast efficient service without an appointment
by Randy on 07/23/2022Fast reliable service without an appointmentThank you for being a Right Honda customer.
Service
by Eric Haberer on 07/22/2022Quick service, friendly teamThank you for the positive feedback, we appreciate your business.
Enjoyable
by David S on 07/22/2022Very easy process and enjoyable. Both Gary Kravetz and Ron Rocky made the Experince easy. I would encourage all to buy your next vehicle with both of them.Thank you very much for your kind comments about our staff and the experience you had with us. We appreciate your business.
Satisfied
by CXS on 07/22/2022Very satisfied, Daniel very attentive highly recommend, I live in Chandler and drive to this location for service.Thank you for driving the extra trip to use our service department. We won't let you down. We appreciate your business.
Julian is the best!
by Jamie C on 07/22/2022I made an unscheduled battery change and Julian helped me check me in. He listened attentively to other concerns I have with my car and offered to have their technician check them without extra charge. Very Professional & friendly 👍Thank you for the positive feedback, we appreciate your business.
Top notch service
by LJ on 07/22/2022Advisor was courteous and explained everything very well. Service was quick and wait area comfortable.Thank you for the positive feedback. We appreciate your business.
Long wait
by Daniel Hiner on 07/21/2022I had a 7:30 am appointment scheduled I left the car there on time for a check over I finally contacted them at 2:30 pm to get an update. They finally got to me at 3:00 pmWe apologize for the communication issue. We will do much better next time. Thank you for the feedback.
1 month kong nightmare
by Darla on 07/17/2022I actually love this dealership, but the most recent service of our car (it had +/-300 miles on it) was horrific. I could write a book on the back and forth of what we went through, but we had to take it in 4 times to finally get it fixed.… It was dangerous to drive, but the first 3 times, we were told they couldn't replicate what we said was wrong. So we took it home and the next morning, it quit working again. Second tow truck arrived. They had it for 2 weeks and figured it out. So far, so good. (What a joke). The dealership is fine. The service , like I said, was a nightmare.We are very sorry you had a difficult experience getting the issue taken care of with your new vehicle. Diagnosing issues that won't replicate is difficult sometimes, but I'm glad we took care of it for you in the end. Thank you for your patience.
Excellent service!
by Brian on 07/17/2022Didn’t have an appointment. Arrrived, explained problems to Tanner. Problems fixed within day. Very pleased with overall experience. Thanks!We are pleased you had a fast easy experience with us, we appreciate your business.
Bill Thornton
by Edwil on 07/16/2022I bought my car at right honda and have being doing maintenance with them as well. Their SERVICE DEPARTMENT is terrific beyond compare, they get the jobs done quick and always leave my car in great shape. I HIGHLY AND PROUDLY recommended… working with Service representative BILL THORNTON. He definitely knows what he’s talking about in regards to cars and maintenance, business with him is always Polite and professional and with no doubt he holds Right Honda’s name to the highest of standards! RIGHT HONDA SHOULD DEFINITELY KEEP HIM IN MIND FOR FUTURE OPPORTUNITIES TO THE COMPANY AND A RAISE!Thank you for the vote of confidence, we appreciate your business.
Great customer service!
by Michael on 07/14/2022I had a problem with my A/C not working well. The cold air was not great and I was feeling warm air occasionally. Took my car in for testing and was happy that when the compressor turned out to be bad, Dan Organ made a call to Honda Care to… have them replace it for only my $100 deductible. All completed same day! Great job!!Thank you for allowing us the opportunity to sort out your air conditioner problem. We are happy we were able to take care of your issue, we appreciate your business.
Efficient and Reasonably Priced
by Paul on 07/14/2022Easy to schedule and efficient processes with reasonable pricingThank you for your comments about our appointment process, ee appreciate your business.
Right Honda, a Honda dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Honda cars, trucks, and SUVS.
Our Scottsdale Honda dealership is one of the premier Honda dealers in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Honda parts and Honda service departments in Arizona. Right Honda provides Scottsdale, Arizona with an excellent Honda Parts Team. Please be sure to visit our virtual Parts and Service department online righthonda.dealerpro.net, or come in to visit us at 7875 E Frank Lloyd Wright Blvd..
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, and those surrounding suburbs near Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Thank you for the honest review of Alex and our service department. We do our best to make sure every customer understands the charges involved with servicing their vehicle before the service is completed. Thank you for being a loyal Right Honda customer, we appreciate your business. Matt W. - CR Mgr. - Right Honda
by Matt W on 08/04/2022