Earnhardt Hyundai North Scottsdale
Customer Reviews of Earnhardt Hyundai North Scottsdale
Review type:
High-Quality Customer Service
Outstanding service
by Radtechg9 on 04/15/2017updated 04/24/2017For years I went to Power Chrysler Jeep Dodge with my Fist because I had bought an oil change plan. I hated going there. It always took 2-3 hours even with an appointment. SEVERAL times I called ahead with a minor fix up (Fiat hub caps fall… off constantly and they would replace them) but never once that I called in advance to alert them off the issue so they could replace it did they have the hub cab when I went. They weren't really nice. Waiting was crowded and no one was ever happy. I would go and pay for oil changes at quick places just to avoid going there by the end. When I bought my Hyundai from you I never intended to get a service package after years of awful experiences.I noticed the service awards at your dealership and when it came up I had such a nice buying experience that I decided to take a leap and go with the package. I am so glad I did. My first oil change was a breeze and this second one even better. Schedule on my phone though the app, email reminder, immediate service at drop off, gorgeous wait area with coffee and pastries, super nice people. I left my car at 8 am...Went to wait area and got coffee. My coffee was still too hot to drink when he came and told me my car was done. DONE?! 28 minutes later they were done with the oil change and tire rotation. How is this possible??? What magical oil change elves could perform these feats so quickly?? Can they come help me clean my house? All in all this place is outstanding. I would never have bothered to recommend a car dealership before, I do now. Keep it up!Best car buying experience in the Valley
by RobertL22 on 04/04/2017updated 04/18/2017This is our second car purchase from Kyle at Earnhardt Hyundai. We came back because of trust. They did not disappoint. The information they provided us was presented was clear and concise. no Bull. We came we test drove, we bought. Simple… as that.Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Santa Fe Sport
by Shirlene101 on 04/04/2017updated 04/18/2017The salesman was personable. friendly, knowledgeable and very accommodating . The same was true of the manager and the gentleman who prepared the documentsThanks for your outstanding review! Iâm glad to hear that our team was friendly, knowledgeable, and very accommodating! We strive to provide excellent customer service, and Iâm glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
EXCEPTIONAL HYUNDAI DEALERSHIP
by CarolDR on 04/02/2017updated 04/18/2017My salesman was Julian Foldes. It was a pleasure to work with him. He is a total gentleman. We came to a quick and acceptable deal and I drove away in my new car in under 3 hours after purchasing my 5th Hyundai. It is always a pleasure… to deal with Earnhardt HyundaiThank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Julian helped you on your new purchase. If you have any questions, please don't hesitate to reach out to us again. Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Service Survey
by drharman on 04/08/2017updated 04/18/2017Have had my cars serviced at this dealership for several years. Also bought my current car at this dealership. Have always received professional and courteous service. Thank you.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Good service and fair price
by joenewman on 04/06/2017updated 04/18/2017My service advisor told me I had a recall and even offered to provide transportation so I wouldn't have to wait. The work was done quickly and at no cost.Thanks for sharing this review! Itâs encouraging to know you had positive experience with us. Please let us know if there's anything else we can do for you. Kind regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Genesis G90
by GenesisG90 on 03/31/2017updated 04/07/2017Drew Gabler, our sales guy, was excellent and so was the General Manager. The finance person who did our paperwork was very efficient and fast!Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from our sales team is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new car and we look forward to hopefully doing business with you again in the future. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Earnhardt Hyundai gives exceptional customer service
by susiezb53 on 03/28/2017updated 04/07/2017From the moment we stepped into the dealership building we were treated with exceptional customer service. Drew greeted us like we were old friends and continued throughout the whole process. The day prior to our visiting Earnhardt Hyundai… we had a horrible experience at another Hyundai dealership in Scottsdale. So when I looked up Earnhardt Hyundai on the internet and then had a conversation with Drew I actually looked forward to meeting him to see if he would actually deliver on the price he quoted. We were pleasantly surprised at the exceptional customer service we received. I would highly recommend Drew and Earnhardt Hyundai to any of my friends.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional customer service. Itâs encouraging to know Drew was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Friendly, easy car buying experience!
by Skip2017 on 03/26/2017updated 04/07/2017The salesperson, Robert Gentile, was not only very knowledgeable, but was also extremely personable and friendly, as was everyone on your team, and this made the whole experience an easy and pleasant one. easy and pleasant one.On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Robert is a great people person and he strives to create an easy and pleasant buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Great Service
by jamesmull on 03/31/2017updated 04/07/2017Ben Girard, my service advisor, is exceptional in handling any of my needs in a timely and extremely efficient manner.Thank you for taking the time to write this review. I am pleased to hear that Ben was able to provide a timely and efficient service, and that you had an overall positive experience. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Love my new car, love the staff!
by Kpotter777 on 03/26/2017updated 03/31/2017Every thing was great, the entire staff was friendly and made me feel so comfortable while buying my new car! Mark, Sean, Mike and Tristen were so helpful and made the whole process easy. I will send anyone looking to buy a car their way!First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing friendly and comfortable service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Mark, Sean, Mike and Tristen assisted you in such a detailed and customized manner. We look forward to working with you or anyone you might send our way in the future. Respectfully, Mark Rushford General Manager mark.rushford@earnhardt.com
Service feedback
by RitaPeck on 03/23/2017updated 03/31/2017Everyone was prompt and issues resolved in the time quoted. Customer service was great and the cost of the repair was very fair. Car washed, looked greatThank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with prompt and great service, and I am extremely happy to hear that we were able to satisfy that. Please feel free to call or stop by if there is anything else we can do to help you. Respectfully, Mark Rushford General Manager mark.rushford@earnhardt.com
Oil change and service
by gerard32 on 03/30/2017Everyone was respectful and very knowledgeable about the service I needed would always come back to this dealership.Service Manager is always helpfulThank you for the excellent review! It is great to know that our team was respectful and was to provide you with a knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Wonderful Sales Team
by Kimrussell on 03/19/2017updated 03/28/2017My sales rep Tony Whal was amazing. He went above and beyond. Wonderful attitude and very courterous. Great asset to your dealership. Also, Ian in the extended warranty dept. was exceptional.Thank you for taking the time to write this 5-star review. Itâs encouraging to know Tony was very courteous and went above and beyond during your visit with us, and that Ian also provided you with exceptional service. I will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Mark Rushford General Manager mark.rushford@earnhardt.com
Brake recall service
by SmilingDiane on 03/16/2017updated 03/28/2017Norm was fantastic! He got us a rental car while our car was being serviced and also suggested taking care of the routine car service so I wouldn't have to return in a month or so. The service took much shorter than expected. Definitely… above all my expectations!Thanks for the great feedback! I am very happy that Norm was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Mark Rushford General Manager mark.rushford@earnhardt.com
Excellent service
by Bashir5 on 03/27/2017Customer service was excellent. Sean was very helpful and very straight forward from the get go. Manager and finance folks offered excellent service. By far, this was the best and fastest car buying experience and would recommend anyone to… buy a car here. I would definitely buy a car from here again. -BashirThank you so much for sharing your experience with us and for your recommendation! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Sean was very helpful and straight forward and that our team offered excellent customer service during your visit. If you have any questions, please don't hesitate to reach out to us again. Respectfully, Mark Rushford General Manager mark.rushford@earnhardt.com
Experience
by blipkin on 03/25/2017It was a wonderful experience. Matt took great care of me. told me it would be about an hour and a half and damn they were right on time!!!Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience and I am excited to hear that Matt took care of you. We hope to see you again in the future. Respectfully, Mark Rushford General Manager mark.rushford@earnhardt.com
Santa Fe
by Tasler5 on 03/11/2017updated 03/18/2017Paulo was fantastic and did not pressure us, but allowed us to look, experience, and decide on the vehicle that was best for our family. He went out of his way to make us feel appreciated and comfortable. He was a professional at the… highest level.Your kind words and fantastic review are greatly appreciated! Each of our team members strives to make our customers feel appreciated and comfortable with their experience at our dealership and Iâm delighted to know that Paulo was able to make you experienced it. We hope to see you again in the future. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
Routine Service
by dkeiffer on 03/08/2017updated 03/18/2017Service was outstanding. I have one issue. Servicing the Throttle Body is not recommended in the Owners Manual nor is recommended on the Hyundai website. It is not part of the recommended 15 thousand mile service.Thank you for writing about your visit with us! I am happy to hear our staff was able to provide you with outstanding service. We strive for 100% customer satisfaction and weâre sorry to hear about the issue. Your feedback will help us improve and I will share it to the rest of our team. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
Happy customer
by Lisaewhite on 03/09/2017updated 03/18/2017Norm is great. I like having a personal service advisor. Everything went smoothly and on time. This month marks my fourth anniversary of my 2013 Genesis. It still runs fantastic.I am excited to hear that Norm was great, and that everything went smoothly and on time during your visit. We hope to see you again in the future. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
Earnhardt earns an "A"
by Susan1008 on 03/02/2017updated 03/13/2017Treated with respect by all the employees we dealt with. Received a fair deal on the new vehicle. Spent a reasonable amount of time at dealership - didn't turn into an all day experience.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best regards, Mark Rushford General Manager mark.rushford@earnhardt.com
Hyundai Elantra
Hyundai Palisade
Toyota Corolla
Thank you so much for the outstanding review! I am very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Warm regards, Mark Rushford General Manager mark.rushford@earnhardt.com
by nshyundai on 04/25/2017