Earnhardt Cadillac
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Customer Reviews of Earnhardt Cadillac
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Earnhardt Cadillac Scottsdale
by Linda S on 01/25/2025
Chris was thorough, patient and courteous. I would absolutely recommend him and this dealership.
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The following reviews are more than two years old. They are not included in the overall rating.
113 reviews
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Service
by Gyug on 08/02/2015We have been dealing with Armand Slasson for about 6 yrs. He has been absolutely fabulous with our service work we have had done at the Eranhardt Cadillac Dealer. Earnhardt Cadillac is a top notch dealer.2015 SRX
by Davidg47 on 07/11/2015Very pleasant. Talked to Larry Nichols on the phone. Anthony was out of town. We nailed down the deal and I came into the store 30 minutes later to puck-up the car. The paper work went very smoothly.My Scottsdale Earnhardt Cadillac Experience was incredible!!!
by JuliaK_Phx1 on 06/25/2015updated 07/02/2015JP was knowledgable and very thorough in explaining the features of our vehicle. He was patient to re-explain things that we needed him to cover a second time. He was pleasant to work with and we will definitely recommend your dealership… for the specific reason that we will recommend our family and friends to JP for a top notch car buying experience.A/C warranty repair
by aazken on 06/23/2015The previous evening the A/C suddenly stopped working. We showed up next morning and were welcomed by Steven and the car immediately put in line for the AC shop. We received a loaner car within minutes and were back on the road to work all… within 30 minutes or so. The car was not ready until the following day but the A/C repair worked perfectly and all was covered under the factory warranty. Other than the original AC issue in mid-June in Phoenix, the repair experience at Earnhardt was extremely troublefree and refreshing to see such fantastic customer service.Best Car Buying Experience! Earnhardt Cadillac! You won't be disappointed
by Twi730 on 06/06/2015updated 06/17/2015I was extremely impressed! After looking and dealing with other dealerships, I was cautious when I came here. Waiting for the "game" that car dealers do. Well I was completely wrong with Earnhardt Cadillac! The salesman Gene Pridemore was a… delight to work with absolutely no pressure what so ever! He was so patient with me as I could not decide on a model of car. He was knowledgeable and so helpful. They should clone him. The manager Brendon was helpful too. They were both so low key. It made choosing the vehicle and the entire car buying experience a delight! (Normally you wake up the next day with a sick feeling in your stomach thinking I should have bought something else). Not the case here! The way I was treated and the entire transaction was outstanding. I would highly recommend this dealership. If you are looking for a great car buying experience this is the place to go! Ask for Gene Pridemore, you won't be disappointed. No games here!Fantastic Service
by KristineM76 on 05/21/2015updated 06/02/2015We have always been treated so well at this dealership. I really hesitate to try a different Cadillac dealership closer to where we live (far east valley) because of how well we've been treated here. We have never had one problem with… anything from this dealership, really can't say enough good.Great Service
by ArthurMartinez on 05/20/2015updated 05/29/2015Everyone was very friendly and helpful. They worked with us and gave us the vehicle we wanted within the price range we wanted. Jeff and Don were very attentive and personable. Great team of reps. Love the Cadillac SRX.......Escalade Cue repair
by DonRiggs on 05/05/2015updated 05/20/2015Mario has been very diligent helping us with our issues we have had with our Escalalade. Even though we have been disappointed with the issues our car has had, Mario's service has been excellent.service dept review
by Dmf_ on 05/01/2015updated 05/20/2015Always a pleasure to bring my car in for service at Earnhardt Cadillac, the staff are always friendly and pleasant.Service Response
by LeeAZ on 05/05/2015updated 05/19/2015Steven provided great customer service. All of my issues were addressed or solved. My Escalade is running better than I expected! Great job done by the mechanic!2015 Cadillac CTS
by GaryCTS2015 on 05/04/2015updated 05/18/2015We recently bought a car at an Acura dealership prior to buying our new CTS, and the experiences were polar opposites, with our Cadillac salesman being very helpful, courteous and personable.Earnhardt Cadillac Scottsdale
by Tommmmmmmm on 05/08/2015updated 05/16/2015Brandon Porter once again went above and beyond to make sure that my service experience was exceptional. I look forward to my next visit.My recent experience at Earnhardt Cadillac
by rmstevo on 05/05/2015I came in with a problem with the finish around the windows on the right doors. Mario said it was no problem and had someone get right on it. In an hour the trim was changed out, the car was washed, and I was on my way. As Usual, Mario took… great care of me. Whenever I bring the car in. Mario makes sure that whatever the problem might be, won't be a problem when I leave. He's a great asset to the dealership.Cadillac SRX
by peabodyjr on 04/17/2015updated 04/24/2015Anthony Hermann was a pleasure to work with. Very knowledgeable and helpful. There was no high pressure sales and he listened carefully to our needs and our requirements.Lindsay Walters
by Lindsayb22 on 04/22/2015Brandon is a WONDERFUL service adviser. He is always thorough and gets my car services done in a timely manner. I trust him and his team. Everyone is very friendly and makes me feel like family! I would highly recommend this dealership,… Brandon and his team :)Cadillac ATS Purchase
by Ciccolella on 03/27/2015updated 04/02/2015Buying my ATS was one of the most comfortable car buying experiences I've had. I found it to be fair, short, pleasant, polite and above all I was taken seriously when it came to the deal.Customer Service
by LaurieLD on 03/14/2015updated 03/20/2015All the employees in the customer service area are attentive, polite, prompt, and friendly. Mario is my service manager and has taken excellent care of my car, has made sure that I had transportation when the car was in the shop, and… listens to any concerns that I have. Mario takes the time to get to know you as a customer, and makes me feel like my business and satisfaction with the service on my srx is important to him. Thank you Mario!Positive Experience
by golf_az on 03/12/2015updated 03/20/2015Very personable, professional staff, who showed a genuine interest in trying to meet my needs, which results in a very positive experience.Rick and Jim are superstars!!
by RyanSabouneh on 03/05/2015updated 03/15/2015I had the pleasure of working with Rick and Jim on this deal and I could not have been treated with more respect and consideration than any other experience I have had purchasing a new vehicle. I traded my STS-V and was able to lease a… brand new CTS, it is an absolutely beautiful car!! I will be recommending Rick to all of my friends/family. Thank you to everyone involved. -A Very Pleased ClientVery Satisfied!
by forte7878 on 03/02/2015updated 03/15/2015Both Tobey Bates and my salesman Paul Lucero were excellent during the entire buying experience. Paul was very attentive to make sure I was happy with my new car. This is my 3rd SRX but he made sure I was well aware of the new features on… the 2015 model.Earnhardt Review
by eddddddie on 03/04/2015updated 03/15/2015Don did a great job of delivering us the car that we wanted. He spent a lot of time going over all the gadgets. He would not except the tip I wanted to give him for his wonderful presentation of the SRX
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