Earnhardt Hyundai North Scottsdale
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Customer Reviews of Earnhardt Hyundai North Scottsdale
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Complementary service visit
by John Elantra SEL on 10/19/2024This was my first service visit for Hyundai's complementary service program. It went very smoothly. I got an oil/filter change and had my tires rotated. Everyone was very friendly and helpful.Norm was great, but...
by Hyundai Lover on 08/31/2024Norm is a great service advisor, so this review has nothing to do with him. When I scheduled my appointment weeks ahead of my appointment date, I made a note in the service comments field about an engine noise that had begun about 6 weeks… prior on my 2024 Tucson. This space is the only area where you can let them know about an issue not listed in their basic menu which has options such as oil change, 15,000 service, etc. When I arrived and we were going over the reason for the visit, I reminded Norm of the engine noise. He stated that he did not get that information. Because that field apparently does not go through to them, they could not look at the issue without me leaving the car for an undisclosed amount of time, and they did not have a loaner available. This field on the online portal is apparently not visible to the service department. Why is the field there? Since I care for an elderly parent, I could not be without a car. Thus, I had to make another appointment to bring it back a couple of weeks later so they could have a loaner for me. Very frustrating to think you have the appointment all in order, hire a sitter for your elderly parent, and then find out that field on their website did not do anything. Now I will have to hire a sitter again, come back in, and spend more time on this. The dealership also has done away with the car wash program. Instead of the added perk of getting your car washed during a service, they give you a coupon to go to a nearby car wash. While I appreciate that I still will get a free car wash, it's another stop to make in a very busy schedule. I strongly recommend that either the dealership pays attention to that field that Hyundai makes available for a reason, or that they do away with it so that people know they need to call for any extra problems on their brand new cars. This is not a superior service situation.This is my go to for my Hyundai Sonata service
by Kristi Robertson on 04/26/2024The service team at Earnhardt Hyundai North Scottsdale is fantastic to work with for service on my Hyundai Sonata. They always explain all the service that is due, give clear pricing information and provide me a ride back and forth if… necessary. Great team!Great Service!
by GS on 02/03/2024Went in for simple recall correction - appt making was easy, shuttle to and from my house exceptional and the cleaned the car thoroughly!!You have my Trust back
by Smudgie2013 on 11/12/2023My 1st few service experiences were very poor. Damage to my brand new car. Said services were performed and were not. Management was understanding but issues continued. Then I transferred service to San Tan, they were good, but not… entirely honest about my service and I lived 25 miles + away and had to make several trips to take care of a recall issue because they had no parts, but neglected to tell me that after my service appt. Now I am back at Ernhardt Scottsdale and have a new service advisor who is Ex Military and has reassured me if absolutely anything goes wrong he wants to know about it right away. I have complete trust and respect for Michael! He took care of me when my A/C went out at 9am, it was 118 degrees phx,az and the mechanics were an amazing team. They came together to figure out what happened to my car, one wasn't even working on my car, walked by and said instantly what the issue was. I was so absolutely grateful for all of their hard work it took 6 hours, and I drove home nice and cold! Michael has taken customer care to the next level, he listens and speaks with a calm but friendly manner, treats you like family. He is very knowledgeable in his position and knowledge of cars is very extensive. I will continue to bring my service back to this dealership. I have renewed trust.Cody was wonderful to work with
by Patte B on 11/03/2023I brought my car in for a repair recall and was very pleased to meet Cody in the Service Dept. He was very nice to work with - the wait time was reasonable and it was an overall pleasant experience. I hope to see Cody again whenever I bring… my car back in for service.Don't even think about service here.
by Philip Dietz on 08/10/2023This dealership, once very good, appears to have virtually stopped servicing autos. Today, August 10 2023, I made an appointment to correct a serious safety issue with our 2018 Sonata, and the EARLIEST date available for service was… OCTOBER 23, 2023. How is this even allowed?Tires Plus
by John Tires on 07/13/2023Had my first set of Kumho tires installed on my 2020 Santa Fe. After looking at the "tire market" I decided to purchase the tires have Earnhardt N. Scottsdale install them. Working with Micheal Southern and Ben Girard they provided a… competitive price and continued their "best practices" for the Earnhardt organization installing the tires and also my scheduled oil change. The ride is terrific with the newly installed tires and the wheel alignment that was performed. I can't thank both Micheal and Ben enough for their continued great care and service I received.No service
by Nicky Little on 02/09/2023Took my car in early in the morning to try to get my looked over because my handle broke and wasn’t really helped at all. I felt the greeter was a little rude and didn’t even bother getting a service writer to come help me and insisted on… me going to the website to book an appointment. He also said all service writers were busy and i saw a few just sitting at their desk.Stand behind their service!
by Peter S on 09/30/2022Oil changed with car wash. Had some residual left in our Santa Fe. Earnhardt took the vehicle back in immediately, changed the oil again at no charge. That is great service.Towed and Repaired in hours
by Dylan C on 08/23/2022I had a really great experience working with the Servicing team to repair my Hyundai Sonata today. My car would not start last night and I was able to quickly coordinate a Tow truck to come to my home early this morning. Upon arriving, my… car appeared to be functional again and I could not show the tow truck driver the problem that the car was having. Regardless, he was still willing to bring the car to the dealership and once it got there it broke down and would not start. I received a call from Justin Shecton from the servicing team and he was extremely professional and honest about the situation. We were likely looking at needing 10 days just to have the car diagnosed with how backed up the repair/servicing side of the business is right now and Hyundai would not provide a rental car for me until the problem was diagnosed and determined to be covered under my warranty. This was very difficult to accept and Justin could tell that it would have been extremely hard for me to go on without my car for that long. Justin was solution oriented the whole time and under promised and over delivered every step of the way. He told me he would see if there was any way at all that we could get around the 10 days and a couple hours later he had managed to have a technician look at my car, diagnose the problem, and begin completing the repair (the car needed to have a fuel pump replaced). By noon my car was repaired and all of the work was covered under my warranty so I did not have to spend a penny. This was a miracle to be able to get my car back so quickly and Justin and the servicing team really rose to the occasion and provided an outstanding experience.Santa Fe
by My service on my Santa Fe 2017 on 10/18/2019Ben Girard, Service Advisor continues with "Best Practices" customer satisfaction along with the work by the "tech" servicing my vehicle. Michael Southern as Director of Service continues his overview and excellent direction. Will continue… to go to Earnhardt for my service needs.Fantastic Service
by KevinMulli on 09/11/2018Outstanding service. Everyone in the service department was professionable and personable. They really know how to treat customers. Excellent work at very fair pricing.new survey
by Fawnda_s on 01/20/2018Ricardo was very friendly as well as helpful. I called and told him about my battery and he told me that I could come right in. I did and the service was great! Thank youEarnhardt
by GaylaStrahan on 01/19/2018The work was done in a less time then first told. Received good information from Michael-who coordinated my sto service.Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Micheal provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
My January 2018 Service Visit
by R_Holding on 01/12/2018My Service Advisor Ricardo took the car in right away and already had it ready to go when I got back from going for a bite to eat down the street. The techs not only performed the service due but washed the car and even cleaned the inside… glass! I've been with you guys for sales & service for over 5 years now, and it's always been 5 Stars!We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and were thrilled to hear that you feel you had such a wonderful experience with our entire team. Were happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We cant wait to see you again. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
7500 mile service
by DeanB4908 on 01/06/2018Car in for 7500 mile service. No hassle. Car back to me in less than an hour, serviced, washed, and a discount on the service.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
Accommodating.
by meteorcrater on 12/21/2017The service writer had to fit me in because I had come in a full week early after misreading the online appointment calendar.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
Once again an awesome experience
by WendySLowe on 12/16/2017updated 12/26/2017Michael Southern was nice enough to get my car in since Norm was out sick. I was bringing it in since the brake light kept coming on. I forgot to ask while it was in could they do the oil change that was due in 1000 miles and he did. I… greatly appreciate it.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
A good car day
by fbarbaro on 12/05/2017I went to the dealership the service manager came out right away looked at my door that would not unlock Schedule a time to fix showed up for apt. Then even order the part they thought they would need before had . Gave me a ride to my house… called me in few hours washed my car picked it up all covered by warranty . Now that is good car day Thank youThanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Mark Rushford General Manager mark.rushford@earnhardt.com
survey
by pdiddy2580 on 12/01/2017Their friendliness. Warranty issue so below there was no costs involved. A part needed to be ordered and so a second trip is needed.We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Dont hesitate to reach out to us for anything else. Thank you for choosing our Service Department. Thank you, Mark Rushford General Manager mark.rushford@earnhardt.com
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About our dealership
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Mark Rushford General Manager mark.rushford@earnhardt.com
by dealerreply on 01/24/2018