Customer Reviews of AutoNation Subaru Scottsdale
Review type:
Leasing a Subaru
Great service and great service advisor Joel
by TF on 12/30/2023Service advisor (Joel) was upfront and told us want to expect. He handled all communication with service contract provider. All repair were done and done ahead of schedule.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good people to work with
by Millerjcmk on 11/29/2023Beginning with an online chat, we were able to get the information we needed to start the process. After starting with a competitor, we found our way to AutoNation. After a couple of miscommunications, we were able to make the deal that was… best for us. Starting with Pearson Story, we were treated respectfully. Colton in financing was helpful and not pushy. Would absolutely recommend working with this team.Hi, we're happy you found our team to be so supportive during your experience here at AutoNation Subaru Scottsdale. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Bait and Switch - deceptive sales practice
by Lee Anders on 08/18/2023CUSTOMER COMPLAINT 8-18-2023 Re: AutoNation Subaru Scottsdale 15678 N Northsight Blvd, Scottsdale, AZ 85260 Re: Deceptive Business Practice – “Bait and Switch “i.e. Customer is… "baited" by merchant advertising a product at a (written agreed ‘trade’ price), but when customer visits the store for ‘closing’, they discover the advertised (vehicle trade price) has increased by thousands of dollars. In this particular case an increase of $4000.00., resulting in a sale/fail. CAUTION: I recommend extreme caution for anyone even remotely considering doing business with this automobile dealership! On June 10th, 2023, Mr.Mueller (sales person) sent to me a (firm) approved price agreement, approval by sales manager Brett Leib (SEE COPY ATTACHED). The stated Autonation price of the new vehicle would be $35164.39, and my trade in allowance would be $24154.74 – with an estimated closing balance due of $12613.15, after crediting my previously submitted $500.00 good faith requirement. I signed my approval signature to the document, and emailed it back to Mr. Mueller. At the closing appointment date – having waited in the office for over 1.5 hours, Mr. Mueller exited from one of the offices and approached me with the following. “First the ‘bad news’ – your trade value has been reduced by $4000.00, but the ‘good news’ is that we will only charge you an additional $2000.00.” I was astounded by the news. Mr. Mueller knew I’d never have made that 200+ mile trip to Scottsdale, if the [previously agreed to agreement was changed)! That then coupled with the fact that the Subaru had not even been washed and fueled in advance of the closing appointment, was outrageous. It immediately became evident this entire episode was nothing more than a planned bait and switch designed to have me drive 200+ miles from Sierra Vista, to Scottsdale, then have me sit around for near two hours wondering when we’d get to the closing procedure, followed by then changing the agreement in an attempt to extract thousands of dollars more from me. I asked Mr. Mueller for the return of my key module and said I was leaving. The gentleman, whom I’d never yet been introduced to, followed me out the door and said something about ‘market adjustment’. I told him we’d had a contract – he was quick to say that was not a contract! I just looked at him and figured “semantics at work”, with regard to the interpretation of the meaning of linguistics. I left the premises.Great car
by beavis on 08/03/2023After buying the crosstrex . The car has ben great!. I like Chris for keeping on top when car arrivved. I like Tabitha for showing how work the gadgets.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worth the drive!
by Nobi on 08/02/2023We drove up from Tucson late last month to purchase a new Forrester. The deal we got was better than any of the other half dozen Arizona dealerships we checked out and we were happy that there were no unexpected surprises when we drove up… two hours to trade in our old car and purchase the Forrester.Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
An excellent dealership to buy a new or used SUBARU.
by Demetrios E on 03/11/2023Sales people and management are excellent. Don't be afraid to ask questions and get answers. I wish other dealers were showing the same quality and in sales. If you need a SUBARU or any other used car I highly recommend AutoNation Subaru… in Scottsdale AZ.Hi Demetrios, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Sharp Service Manager saved us a bunch of money!
by Lee Avril on 02/02/2023Had a problem with our 2015 Subaru Outback we couldn’t figure out. We were very pleased and surprised to find it was a recall-covered repair (minute crack in exhaust pipe) that would have cost us a lot of $$$ to fix somewhere else. The… Service Dept at Subaru Scottsdale was on top of it! My husband & I were so happy with the way they treated us. They were extremely kind to fit us in on one of our rare days off together, so that I wouldn’t need to Uber 25 miles back home by myself. We’ll be returning to get our Outback serviced there, from here on out! :-)Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Good service but waiting room is too small
by Mike G. on 01/13/2023I have used them before and always happy with the work. However, they are now expanding the facility and moved the waiting area to a small cramped room. Every chair was taken and nobody looked happy. I found a comfortable chair in the… new car showroom to wait for my car. I think they should have told people that they could still wait in the new car showroom.Hi Mike, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 420-3440. We hope to hear from you.
New purchase
by Steve/Lynn on 01/13/2023All the people we have worked with—from the sales team of Sara Bishop and Chris Mueller to Tainotja Mueller, the delivery specialist. We love our new car and the thorough service.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Scottsdale Subaru
by Steinbrenner on 01/12/2023The salesman ordered the wrong car. He didn’t get the windows tinted. He didn’t get the car detailed and he wrote up the wrong car for purchase. Why am I giving them five stars? Because three Heroes came to the rescue- Samantha, Tabitha and… Sarah. Samantha took care of a coating on the windshield and she was knowledgeable. Tabitha was incredibly kind. She helped with everything! Plus taught me how to use my car and enjoy its features. Sarah provided a much missed CD player which the salesman didn’t inform us we needed to have put in extra.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Service
by Screen name on 01/11/2023Bought the car here, and always return here for service. Work is usually done quicker than promised.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Subaru Scottsdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Awesome staff and great cars
by Daniel Lukose on 01/04/2023This year we wanted to buy reliable car for our daughter who is going to college. Of course a precious Subaru owner, it was a no brainer to buy another Subaru. The sales associate Emil M was a delight to work with. He wasn’t pushy but gave… us enough time and space to think about the purchase. We wanted to buy a car but didn’t really know which Subaru would be the right one for us. Emil was able to guide us to our brand new 2023 Subaru Forester. It was a pleasure working Ward who made sure we were well taken care of. Miss Samantha Mohan CFS director to care of our finance and Warranty part of the purchase. She was crystal clear about everything so we are fully prepared.Hi Daniel, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. If you ever need help, just give us a call. Happy motoring!
Great Experience
by SherriO on 01/01/2023AutoNation Subaru in Scottsdale made the buying experience such an easy process. We dread buying cars as it always ends up being an all day process. The folks at this dealership were responsive, helpful and the followup after our purchase… has been fantastic. Highly recommend them.Sherrio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
B Slichter
by B Slichter on 12/22/2022I brought my 2019 Outback in for service, ended up driving home a 2023 Touring Forrester! I love it. Comfortable, easy to drive, every amenity you want in a car. Josh was GREAT! Best car sales person I've ever bought a car from!Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
best ever
by happy buyer on 08/27/2022easiest car purchase have experienced. friendly and professional. go the extra mile. strongly recommend.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Great experience!
by Emily on 07/27/2022We went out on a Sunday looking for a 2nd vehicle for our family of 6 we were over at Auto Nation and our first stop was Hyundai to look at the Palisade and then over to Ford to look at the Explorer but didn’t have what we were looking for.… My fiancé found that Subaru made a 7 seat option and we wanted to try and look over there but saw online that they were closed but figured we would just drive by anyways. The gate was opened and decided to just go and look and found people inside and found out they were open! We got paired up quickly with Colton and he was great! He quickly showed us the Ascent and took it for a test drive and we were sold pretty quickly with how smooth the drive was and it even had extra features we didn’t know about such as the Eyesight. Colton was excellent with his knowledge about the vehicle and answered all our questions. He handled my fiancé’s “salesman personality” very well haha as he loves to test people and Colton passed with flying colors! This dealership worked with us with our 3rd party auto loan and all the staff was very hospitable. The only change I would make would be to make sure it says open on Sundays because they almost missed a sale! Highly recommend Colton and highly recommend this Subaru dealership!Emily, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Made Car Buying so easy - great sales team!!
by Kathy on 06/02/2022Since we moved to Arizona close to 4 years ago we have always had our Subaru serviced at the Autonation Subaru off of Frank Llyod Wright location, the service department has always been great. When it came time to buy a second car, my… husband and I decided on another Subaru and we didn't hesitate to buy from AutoNation. The sales team, including my sales guy Colton Lockhardt, was fantastic. They made ordering from the factory straightforward, upfront with the cost, and updated me with the delivery timeline of the car (which arrived sooner than expected). On delivery of the car, I had a great experience. Totally would recommend this dealership, they made the car buying so less painful and the customer service was top notch.Hello Kathy, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. Don't hesitate to call us if you ever need anything. Be safe on the road!
2nd purchase
by Cathy on 05/12/2022This is my second new vehicle purchase from Auto Nation Subaru in Scottsdale. I live 100 miles away and purposely chose this dealership after careful reviews of others.Hi Cathy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
So not typical!
by R Lee on 04/30/2022Everything about purchasing my vehicle here was pleasant, and that is not normally how I would describe a car dealership experience. I had Luis Sosa as my sales person, and I'm pretty sure you won't find anyone out there nicer to help you.… There was no haggling, no hidden costs, no "let me talk to my manager", or any other of the usual annoyances. Darcey did my financing, and she was also wonderful. I will definitely be back next time I need another car!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great experience!
by Fran on 03/09/2022I went into the experience expecting the worst: lying, manipulation, borderline crimes against humanity. None of that happened! I was helped by Alex and he was incredibly professional. Whenever he sensed I wasn’t into a car he immediately… backed off and tried to help me make informed decisions in regards to what I did want. I think that was the best part of the experience: there was a clear desire for me to make a choice that was right for me.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Super happy Great experience
by crouleyt on 02/20/2022From the moment I walked in I was welcomed, it felt very warm and welcoming inside I had a great car buying experience Thank you so much for such a positive experience after having a terrible, terrible experience at Camelback SubaruHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 08/06/2025