Customer Reviews of AutoNation Ford Scottsdale
Review type:
Great Sales
by TCG Visit on 04/22/2025updated 04/28/2025Easy and fastPoor salesman and follow through...
by Tim3..F on 07/10/2024Salesman knowledge of the Ford Explorer features was lacking big time. Every question I asked he said he'd find out and get back to me...but never did. I ended up going to uTube for answers.Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (480) 630-2827 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Quick and easy
by Peter S on 04/26/2024AutoNation Ford Scottsdale, I purchased a 2024 Ford Maverick XLT April… The purchase was very easy very quick. The sales person management and finance We’re fantastic giving me the information I needed negotiating a price negotiating a… trade-in in and out of the dealership and under two hours. This is one of the smoothest vehicle transactions I have made in 40 years of driving. Would definitely recommend this dealership and would use them again in the future.Hi Peter, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
2024 Ford Mustang Premium
by Yankee 13 on 03/01/2024Great buying experience, good price on purchase, great salesperson and sales managerHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Again, Excited
by Jimmy One Swing on 02/22/2024Auto nation, Ford and Greg Spanos, our sales person, sold a second vehicle to my wife, and I. This second purchase experience was just as good as the first. Having had Mercedes vehicles for the last 10 years, I was a little concerned that… Ford would not have what I wanted. Instead, I was more than pleasantly surprised at the Ford bronco sport. This is a great automobile, which meets my requirements for an SUV, new technology, and a sporty look. Worked with me to get the exact vehicle I wanted and another seamless purchase was completed.Hi, thank you for taking the time to leave a review for us at AutoNation Ford Scottsdale. We're happy we could meet your expectations! If you ever need help, just give us a call. Happy motoring!
2006 Chevy Colorado turned out to be just the truck I wanted.
by Uncle Dick on 02/09/2024After many months of online window shopping and a couple of personal views and a test drive I found my truck on Auto Trader (stock photo). We went to take a test drive and were greeted by a friendly staff only to find my truck still being… checked and on the rack so I purchased it without a test drive with their 250 mile 5 day return. We picked it up after the weekend and went on a 200 mile test drive through Southern AZ. I love my truck and looking forward to many more miles of adventure.Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The only place I would go to get my Ford Raptor!
by evolvedaz on 01/05/2024I genuinely hate dealerships and dealing with the "traditional" scummy car sales person. I have been buying most of my cars out of state for the last 7-8 years. So this was walking back into the thunderdome. I have to say though that the… Autonation Scottsdale Ford dealership has some great team members focused on the customer. Focused on followup. Focused on the experience. They get that its not about that one sale, but the lifetime value of the customer. So I am absolutely an advocate of Autonation Dealerships now!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Lois Kiely
by lois kiely on 01/02/2024Wade was very helpful and patient & even followed me home to ensure my safety in. new car. WOW - thank youHi Lois, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
10/10
by Bpete214 on 11/30/2023I had to make a painful decision to get rid of my beloved SUV and also traded in my older truck for a new F-150. Steve Witters with automation ford and his team made the process as gentle and painless as they could. 10/10 would recommend… and go back myself. Thanks guys!Hi, we are pleased to hear you had such a positive experience with us, we appreciate your recommendation of AutoNation Ford Scottsdale and we hope to be of service again in the future.
Awesome sales team
by James S on 11/30/2023I worked with the sales team to trade in two vehicles that we made an agreement on. Before returning to sign all paper work my brother in-law said he would buy one of the trades from me. I was concerned it would be a problem changing the… deal. I called the sales team to inform them and to my surprise they where very understanding and no hassle to change the deal .Hello James, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Meh
by Vince Mosca on 10/30/2023Got a perfect car, at a perfect price. One set of keys. And now my salesmen won’t call me back.Hi Vince, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2827 -- we hope to hear from you soon.
Jay chiletti
by Realbsball on 10/07/2023Staff was knowledgeableHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Painless Process
by Krod1234 on 09/26/2023Never felt pressured during the process of buying new Mach-e! Quick and easy experience! Everyone was so friendly!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very friendly and helpful
by AaronThorn on 09/26/2023Very friendly experience and I love that they don’t pressure you to buy something.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Scottsdale! Thank you again for being one of our valued guests and we look forward to your next visit!
A pretty good dealership experience
by MachE seeker on 09/25/2023Had shopped for a Mach e for fairly long time because of how the market was (didn’t need right away and not interested in “market adjustments”). Found one on edmunds and got a price quote online. Was the best of all quotes in the Valley.… In light of the incentives It didn’t make sense not to buy. Went to the dealership and they did honor the quoted price eventually (a little back & forth on dealer add ons, but it’s a dealership so it’s to be expected I guess). Financial side went ok. A little more pressure there but we have been able to initiate necessary corrections so far. That hiccup has me stuck between a 4 and 5 star experience. On the assumption it will resolve, I’m giving the 5 but if it doesn’t it would knock it down to 4.Hi Mache, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy With The Sales Process
by Tracy C. on 09/15/2023I was able to test drive the car I wanted, there were a couple items I had an issue with the specific car, and they got it in the agreement to have it taken care of. They have a no haggle policy which is a pro and a con, you know the price… that it is, that’s the price. But they were able to include those couple of items I wanted to be taken care of. Since I live a little while away, They stayed late that day to make sure I was taken care of. Seems less financing with my Bank of America Pre approval. I felt that the sales person could have pointed out even more features on the car, but over all it was a great experience.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
A few glitches
by MikeC855 on 09/01/2023When I first picked up my truck the AC didn't work and Jess immediately sent it to the shop. About an hour later I picked up the truck and was told it was just low on refrigerant. I drove to our cabin near Flagstaff and to my surprise three… days later all the refrigerant had leaked out and the AC only blew warm air. I contacted Jess and Chris and they got me scheduled in the shop the following Monday. This may sound like a horror story but I really commend Jess and Chris for diligently following up and getting the problem corrected. My only issue is during the used vehicle inspection and prep someone should have noticed the AC wasn't working and when it was sent to the shop the first time a thorough evaluation should have been conducted. Refrigerant does not just dissipate unless there is a leak. I give the sales staff an A+ for customer satisfaction and the used vehicle inspection/prep team a C- for missing a key component for driving in the 115+ temps we have been having. The service department gets a pass this time around since they seem to have gotten it right the second time.Hello, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Bronco - 2023 08
by Broncobuyer on 08/10/2023Jess was a pleasure to work with. Good communication, professional, courteous.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Scottsdale. If you ever need help, just give us a call. Happy motoring!
Great experience!
by J. Martinez on 08/06/2023Best experience. Finance director was amazing and sales team all went out of their way to help expedite the process.Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Auto Nation Ford Scottsdale Internet sales
by JoeBlan on 07/18/2023The process went along exactly as I asked. Heather did a great job at getting all of the paperwork done ahead of time so the actual time at the dealership was substantially compressed. thank you Heather.We are pleased to hear you had such a positive experience with us, Joeblan! Drive safe, and we'll see you on the road.
Sales
by Delia Esther on 07/10/2023Excellent attention for Maria & Jose in sales departmentHi Delia, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
by Ivory Park on 04/30/2025